Iplayer
Have just updated BBC Iplayer app and now can only watch live TV, none of the programmes listed on the home tab will play, I can download programmes but they won't play unless I reset the Ipad to aircraft mode. Everything was fine before the update! any ideas anyone?
I don't know.
What format and settings are these Desktop videos?
Can you check them with MediaInfo?
Post what the properties of the video are...
640K Should be enough for everybody
El_Loco Nokia Video Blog
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Did you know Firefox 4 does not support full frame option in iPlayer or similar?
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Problems installing Adobe Air and BBC iPlayer Desktop
Problems installing Adobe Air and BBC iPlayer Desktop
I'm running Windows 7 32 bit on an ASUS netbook with 2mb ram. I installed both Air 3.7 and BBC iPlayer Desktop using Google Chrome. I downloaded 3 BBC programmes. Two ran fine but the third wouldn't start and I kept getting a message to try again later. I deleted this programme and downloaded it again, with the same result.
So I uninstalled both Air and the BBC iPlayer Desktop, the Air exe file and the two folders at the following locations:
C:\Users\USERNAME\AppData\Roaming\Adobe\AIR\ and
C:\Users\USERNAME\AppData\Roaming\BBCiPlayerDesktop.xxx
Since doing this each time I try to install Air either on its own or with the BBC iPlayer software I get the message part way through installation:
"Sorry, an error has occurred.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
I have run the Microsoft Fix it programme and still get the same result.
I have tried everything on your Trouble Shooting page apart from the bit about the elevated command prompt, but as I'm the sole user and administrator, that seems unnecessary.
I have closed Chrome and tried installation using Windows Explorer but with the same result.
I have tried all the above with Microsoft Security Essentials running and disabled. And I have tried the same with Astrill on and off.
I have had a response from the BBC with much the same advice as appears on your trouble shooting page.
Here is the Air installation log, followed by the MSI log.
[2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:53:46] Commandline is:
[2013-04-25:06:53:46] No installed runtime detected
[2013-04-25:06:53:57] Relaunching with elevation
[2013-04-25:06:53:57] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei
[2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei
[2013-04-25:06:54:02] No installed runtime detected
[2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp
\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:54:10] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local
\temp\air79c1.tmp\setup.msi
[2013-04-25:06:54:10] Rollback complete
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Runtime Installer end with exit code 7
[2013-04-25:06:54:20] Runtime Installer end with exit code 7
[2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:55:38] Commandline is:
[2013-04-25:06:55:38] No installed runtime detected
[2013-04-25:06:55:45] Relaunching with elevation
[2013-04-25:06:55:45] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei
[2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei
[2013-04-25:06:55:48] No installed runtime detected
[2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp
\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:55:55] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local
\temp\air30fe.tmp\setup.msi
[2013-04-25:06:55:55] Rollback complete
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Runtime Installer end with exit code 7
[2013-04-25:06:55:59] Runtime Installer end with exit code 7
[2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:05:12] Commandline is:
[2013-04-25:07:05:12] No installed runtime detected
[2013-04-25:07:05:18] Relaunching with elevation
[2013-04-25:07:05:18] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei
[2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei
[2013-04-25:07:05:24] No installed runtime detected
[2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp
\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:05:29] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local
\temp\air953.tmp\setup.msi
[2013-04-25:07:05:29] Rollback complete
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Runtime Installer end with exit code 7
[2013-04-25:07:05:31] Runtime Installer end with exit code 7
[2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:07:06:12] Commandline is:
[2013-04-25:07:06:12] No installed runtime detected
[2013-04-25:07:06:21] Relaunching with elevation
[2013-04-25:07:06:22] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei
[2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei
[2013-04-25:07:06:32] No installed runtime detected
[2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp
\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:06:37] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local
\temp\aire916.tmp\setup.msi
[2013-04-25:07:06:37] Rollback complete
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Runtime Installer end with exit code 7
[2013-04-25:07:06:40] Runtime Installer end with exit code 7
[2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:07:26:15] Commandline is:
[2013-04-25:07:26:15] No installed runtime detected
[2013-04-25:07:26:28] Relaunching with elevation
[2013-04-25:07:26:28] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei
[2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
[2013-04-25:07:26:37] No installed runtime detected
[2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp
\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:26:48] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local
\temp\air3063.tmp\setup.msi
[2013-04-25:07:26:48] Rollback complete
[2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Runtime Installer end with exit code 7
[2013-04-25:07:46:09] Runtime Installer end with exit code 7
=== Verbose logging started: 25/04/2013 08:34:51 Build type: SHIP UNICODE
5.00.7601.00 Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (68:6C) [08:34:51:397]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (68:6C) [08:34:51:397]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (68:70) [08:34:51:469]: Resetting cached policy values
MSI (c) (68:70) [08:34:51:469]: Machine policy value 'Debug' is 0
MSI (c) (68:70) [08:34:51:469]: ******* RunEngine:
******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
******* Action:
******* CommandLine: **********
MSI (c) (68:70) [08:34:51:473]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (68:70) [08:34:51:653]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi' against
software restriction policy
MSI (c) (68:70) [08:34:51:654]: SOFTWARE RESTRICTION POLICY: C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi has a digital signature
MSI (c) (68:70) [08:34:51:966]: SOFTWARE RESTRICTION POLICY: C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi is permitted to run at the
'unrestricted' authorization level.
MSI (c) (68:70) [08:34:51:986]: Cloaking enabled.
MSI (c) (68:70) [08:34:51:986]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (68:70) [08:34:52:001]: End dialog not enabled
MSI (c) (68:70) [08:34:52:001]: Original package ==> C:\Users\Steve
\Downloads\MicrosoftFixit50381.msi
MSI (c) (68:70) [08:34:52:001]: Package we're running from ==> C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi
MSI (c) (68:70) [08:34:52:010]: APPCOMPAT: Compatibility mode property
overrides found.
MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: no matching ProductCode found
in database.
MSI (c) (68:70) [08:34:52:041]: MSCOREE not loaded loading copy from
system32
MSI (c) (68:70) [08:34:52:063]: Machine policy value 'TransformsSecure' is 0
MSI (c) (68:70) [08:34:52:063]: User policy value 'TransformsAtSource' is 0
MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
MSI (c) (68:70) [08:34:52:065]: Machine policy value 'DisablePatch' is 0
MSI (c) (68:70) [08:34:52:065]: Machine policy value 'AllowLockdownPatch' is
0
MSI (c) (68:70) [08:34:52:066]: Machine policy value 'DisableMsi' is 0
MSI (c) (68:70) [08:34:52:066]: Machine policy value 'AlwaysInstallElevated' is
0
MSI (c) (68:70) [08:34:52:066]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (68:70) [08:34:52:066]: Running product '{55D13F49-FCB8-4892-
8266-05D373FCAA61}' with user privileges: It's not assigned.
MSI (c) (68:70) [08:34:52:067]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (68:70) [08:34:52:067]: Machine policy value
'DisableFlyWeightPatching' is 0
MSI (c) (68:70) [08:34:52:068]: Enabling baseline caching for this transaction
since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor
update patch is active
MSI (c) (68:70) [08:34:52:071]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
MSI (c) (68:70) [08:34:52:072]: APPCOMPAT: no matching ProductCode found
in database.
MSI (c) (68:70) [08:34:52:072]: Transforms are not secure.
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding MsiLogFileLocation
property. Its value is 'C:\Users\Steve\AppData\Local\Temp\MSIa5745.LOG'.
MSI (c) (68:70) [08:34:52:073]: Command Line: CURRENTDIRECTORY=C:\Users
\Steve\Downloads CLIENTUILEVEL=0 CLIENTPROCESSID=9576
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding PackageCode
property. Its value is '{1C7C3009-013E-4A16-9A0F-0000FB80A613}'.
MSI (c) (68:70) [08:34:52:073]: Product Code passed to Engine.Initialize:
MSI (c) (68:70) [08:34:52:073]: Product Code from property table before
transforms: '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
MSI (c) (68:70) [08:34:52:073]: Product Code from property table after
transforms: '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
MSI (c) (68:70) [08:34:52:073]: Product not registered: beginning first-time
install
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding ProductState
property. Its value is '-1'.
MSI (c) (68:70) [08:34:52:073]: Entering
CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (68:70) [08:34:52:073]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (68:70) [08:34:52:073]: Adding new sources is allowed.
MSI (c) (68:70) [08:34:52:074]: PROPERTY CHANGE: Adding
PackagecodeChanging property. Its value is '1'.
MSI (c) (68:70) [08:34:52:074]: Package name extracted from package path:
'MicrosoftFixit50381.msi'
MSI (c) (68:70) [08:34:52:075]: Package to be registered:
'MicrosoftFixit50381.msi'
MSI (c) (68:70) [08:34:52:075]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (68:70) [08:34:52:078]: Note: 1: 2262 2: AdminProperties 3: -
2147287038
MSI (c) (68:70) [08:34:52:078]: Machine policy value 'AlwaysInstallElevated' is
0
MSI (c) (68:70) [08:34:52:078]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (68:70) [08:34:52:079]: Running product '{55D13F49-FCB8-4892-
8266-05D373FCAA61}' with user privileges: It's not assigned.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
CURRENTDIRECTORY property. Its value is 'C:\Users\Steve\Downloads'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTUILEVEL
property. Its value is '0'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTPROCESSID
property. Its value is '9576'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
MsiSystemRebootPending property. Its value is '1'.
MSI (c) (68:70) [08:34:52:079]: TRANSFORMS property is now:
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding VersionDatabase
property. Its value is '200'.
MSI (c) (68:70) [08:34:52:081]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming
MSI (c) (68:70) [08:34:52:082]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Favorites
MSI (c) (68:70) [08:34:52:084]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (68:70) [08:34:52:085]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Documents
MSI (c) (68:70) [08:34:52:086]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (68:70) [08:34:52:088]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (68:70) [08:34:52:089]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (68:70) [08:34:52:091]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (68:70) [08:34:52:092]: SHELL32::SHGetFolderPath returned: C:
\ProgramData
MSI (c) (68:70) [08:34:52:093]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Local
MSI (c) (68:70) [08:34:52:094]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Pictures
MSI (c) (68:70) [08:34:52:097]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
\Administrative Tools
MSI (c) (68:70) [08:34:52:098]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
\Startup
MSI (c) (68:70) [08:34:52:099]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (68:70) [08:34:52:101]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (68:70) [08:34:52:102]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Desktop
MSI (c) (68:70) [08:34:52:104]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (68:70) [08:34:52:107]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (68:70) [08:34:52:109]: SHELL32::SHGetFolderPath returned: C:
\Users\Public\Desktop
MSI (c) (68:70) [08:34:52:113]: SHELL32::SHGetFolderPath returned: C:
\windows\Fonts
MSI (c) (68:70) [08:34:52:115]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans
Serif 4: 0 5: 16
MSI (c) (68:70) [08:34:52:147]: MSI_LUA: Setting AdminUser property to 1
because this is the client or the user has already permitted elevation
MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding AdminUser
property. Its value is '1'.
MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding Privileged
property. Its value is '1'.
MSI (c) (68:70) [08:34:52:148]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (68:70) [08:34:52:148]: PROPERTY CHANGE: Adding USERNAME
property. Its value is 'Steve'.
MSI (c) (68:70) [08:34:52:149]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding DATABASE
property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding OriginalDatabase
property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
MSI (c) (68:70) [08:34:52:149]: Machine policy value 'MsiDisableEmbeddedUI' is
0
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SourceDir
property. Its value is 'C:\Users\Steve\Downloads\'.
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SOURCEDIR
property. Its value is 'C:\Users\Steve\Downloads\'.
MSI (c) (68:6C) [08:34:52:153]: PROPERTY CHANGE: Adding VersionHandler
property. Its value is '5.00'.
=== Logging started: 25/04/2013 08:34:52 ===
MSI (c) (68:70) [08:34:52:171]: Note: 1: 2262 2: PatchPackage 3: -
2147287038
MSI (c) (68:70) [08:34:52:172]: Machine policy value 'DisableRollback' is 0
MSI (c) (68:70) [08:34:52:172]: User policy value 'DisableRollback' is 0
MSI (c) (68:70) [08:34:52:172]: PROPERTY CHANGE: Adding UILevel property.
Its value is '5'.
MSI (c) (68:70) [08:34:52:172]: Note: 1: 2262 2: Font 3: -2147287038
MSI (c) (68:70) [08:34:52:174]: PROPERTY CHANGE: Adding ACTION property.
Its value is 'INSTALL'.
MSI (c) (68:70) [08:34:52:174]: Doing action: INSTALL
Action 08:34:52: INSTALL.
Action start 08:34:52: INSTALL.
MSI (c) (68:70) [08:34:52:176]: UI Sequence table 'InstallUISequence' is
present and populated.
MSI (c) (68:70) [08:34:52:176]: Running UISequence
MSI (c) (68:70) [08:34:52:176]: PROPERTY CHANGE: Adding EXECUTEACTION
property. Its value is 'INSTALL'.
MSI (c) (68:70) [08:34:52:176]: Doing action: Milestone_ERRCA_UIAN726
Action 08:34:52: Milestone_ERRCA_UIAN726.
Action start 08:34:52: Milestone_ERRCA_UIAN726.
MSI (c) (68:70) [08:34:52:177]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_ERRCA_UIAN726'
MSI (c) (68:70) [08:34:52:178]: PROPERTY CHANGE: Adding Milestone
property. Its value is 'ERRCA_UIANDADVERTISED'.
Action ended 08:34:52: Milestone_ERRCA_UIAN726. Return value 1.
MSI (c) (68:70) [08:34:52:178]: Skipping action: ERRCA_UIANDADVERTISED
(condition is false)
MSI (c) (68:70) [08:34:52:178]: Doing action: Milestone_AppSearch122
Action 08:34:52: Milestone_AppSearch122.
Action start 08:34:52: Milestone_AppSearch122.
MSI (c) (68:70) [08:34:52:180]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_AppSearch122'
MSI (c) (68:70) [08:34:52:180]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'ERRCA_UIANDADVERTISED'. Its new value:
'AppSearch'.
Action ended 08:34:52: Milestone_AppSearch122. Return value 1.
MSI (c) (68:70) [08:34:52:181]: Doing action: AppSearch
Action 08:34:52: AppSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:52: AppSearch.
MSI (c) (68:70) [08:34:52:182]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action ended 08:34:52: AppSearch. Return value 1.
MSI (c) (68:70) [08:34:52:183]: Doing action: FindRelatedProducts
Action 08:34:52: FindRelatedProducts. {\FinalUIFont}
[PROGRESS_RESTORE_TXT]
Action start 08:34:52: FindRelatedProducts.
Action ended 08:34:52: FindRelatedProducts. Return value 1.
MSI (c) (68:70) [08:34:52:185]: Doing action: Milestone_EulaForm201
Action 08:34:52: Milestone_EulaForm201.
Action start 08:34:52: Milestone_EulaForm201.
MSI (c) (68:70) [08:34:52:186]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_EulaForm201'
MSI (c) (68:70) [08:34:52:187]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'AppSearch'. Its new value: 'EulaForm'.
Action ended 08:34:52: Milestone_EulaForm201. Return value 1.
MSI (c) (68:70) [08:34:52:187]: Doing action: EulaForm
Action 08:34:52: EulaForm.
Action start 08:34:52: EulaForm.
MSI (c) (68:70) [08:34:52:193]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'EulaForm'
MSI (c) (68:6C) [08:34:52:205]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS
Sans Serif' font, in 0 character set, of 13 pixels height.
MSI (c) (68:6C) [08:34:52:221]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400
textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13
pixels height.
MSI (c) (68:6C) [08:34:52:225]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS
Sans Serif' font, in 0 character set, of 20 pixels height.
MSI (c) (68:6C) [08:34:52:301]: Note: 1: 2262 2: CheckBox 3: -2147287038
Action 08:34:52: EulaForm. Dialog created
MSI (c) (68:10) [08:34:52:312]: Note: 1: 2731 2: 0
MSI (c) (68:6C) [08:34:55:670]: PROPERTY CHANGE: Adding EulaForm_Property
property. Its value is '1'.
Action ended 08:34:56: EulaForm. Return value 1.
MSI (c) (68:70) [08:34:56:881]: Doing action: EULAACCEPTED_ACTION
Action 08:34:56: EULAACCEPTED_ACTION.
Action start 08:34:56: EULAACCEPTED_ACTION.
MSI (c) (68:70) [08:34:56:883]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'EULAACCEPTED_ACTION'
MSI (c) (68:70) [08:34:56:883]: PROPERTY CHANGE: Adding EULAACCEPTED
property. Its value is '1'.
Action ended 08:34:56: EULAACCEPTED_ACTION. Return value 1.
MSI (c) (68:70) [08:34:56:884]: Doing action: Milestone_LaunchCond24
Action 08:34:56: Milestone_LaunchCond24.
Action start 08:34:56: Milestone_LaunchCond24.
MSI (c) (68:70) [08:34:56:886]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_LaunchCond24'
MSI (c) (68:70) [08:34:56:887]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'EulaForm'. Its new value: 'LaunchConditions'.
Action ended 08:34:56: Milestone_LaunchCond24. Return value 1.
MSI (c) (68:70) [08:34:56:889]: Doing action: LaunchConditions
Action 08:34:56: LaunchConditions. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: LaunchConditions.
Action ended 08:34:56: LaunchConditions. Return value 1.
MSI (c) (68:70) [08:34:56:891]: Doing action: CCPSearch
Action 08:34:56: CCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CCPSearch.
MSI (c) (68:70) [08:34:56:892]: Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 08:34:56: CCPSearch. Return value 1.
MSI (c) (68:70) [08:34:56:892]: Doing action: RMCCPSearch
Action 08:34:56: RMCCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: RMCCPSearch.
MSI (c) (68:70) [08:34:56:893]: Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 08:34:56: RMCCPSearch. Return value 0.
MSI (c) (68:70) [08:34:56:894]: Doing action: ValidateProductID
Action 08:34:56: ValidateProductID. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: ValidateProductID.
Action ended 08:34:56: ValidateProductID. Return value 1.
MSI (c) (68:70) [08:34:56:895]: Doing action: Milestone_DIRCA_TARG947
Action 08:34:56: Milestone_DIRCA_TARG947.
Action start 08:34:56: Milestone_DIRCA_TARG947.
MSI (c) (68:70) [08:34:56:897]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_DIRCA_TARG947'
MSI (c) (68:70) [08:34:56:897]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'LaunchConditions'. Its new value:
'DIRCA_TARGETDIR'.
Action ended 08:34:56: Milestone_DIRCA_TARG947. Return value 1.
MSI (c) (68:70) [08:34:56:897]: Doing action: DIRCA_TARGETDIR
Action 08:34:56: DIRCA_TARGETDIR. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: DIRCA_TARGETDIR.
MSI (c) (68:70) [08:34:56:899]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'DIRCA_TARGETDIR'
MSI (c) (68:70) [08:34:56:900]: PROPERTY CHANGE: Adding TARGETDIR
property. Its value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
Action ended 08:34:56: DIRCA_TARGETDIR. Return value 1.
MSI (c) (68:70) [08:34:56:900]: Doing action: CostInitialize
Action 08:34:56: CostInitialize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CostInitialize.
MSI (c) (68:70) [08:34:56:901]: Machine policy value 'MaxPatchCacheSize' is
10
MSI (c) (68:70) [08:34:56:901]: Baseline: Sorting baselines for {55D13F49-
FCB8-4892-8266-05D373FCAA61}.
MSI (c) (68:70) [08:34:56:901]: Baseline: New baseline 2.1.3 from transaction.
MSI (c) (68:70) [08:34:56:902]: Baseline: Sorted order Native: Order 0.
MSI (c) (68:70) [08:34:56:902]: Baseline Data Table:
MSI (c) (68:70) [08:34:56:902]: ProductCode: {55D13F49-FCB8-4892-8266-
05D373FCAA61} Version: 2.1.3 Attributes: 0 PatchId: Native BaselineId: -
2147483648 Order: 0
MSI (c) (68:70) [08:34:56:902]: Baseline File Table:
MSI (c) (68:70) [08:34:56:912]: PROPERTY CHANGE: Adding ROOTDRIVE
property. Its value is 'D:\'.
MSI (c) (68:70) [08:34:56:913]: PROPERTY CHANGE: Adding CostingComplete
property. Its value is '0'.
Action ended 08:34:56: CostInitialize. Return value 1.
MSI (c) (68:70) [08:34:56:914]: Doing action: FileCost
Action 08:34:56: FileCost. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: FileCost.
MSI (c) (68:70) [08:34:56:915]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: RemoveFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: Shortcut 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Class 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: TypeLib 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: IniFile 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: ReserveCost 3: -2147287038
Action ended 08:34:56: FileCost. Return value 1.
MSI (c) (68:70) [08:34:56:917]: Doing action: IsolateComponents
Action 08:34:56: IsolateComponents. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: IsolateComponents.
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: BindImage 3: -2147287038
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: IsolatedComponent 3: -
2147287038
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: Patch 3: -2147287038
Action ended 08:34:56: IsolateComponents. Return value 1.
MSI (c) (68:70) [08:34:56:920]: Skipping action: ResumeForm (condition is
false)
MSI (c) (68:70) [08:34:56:920]: Skipping action: MaintenanceForm (condition
is false)
MSI (c) (68:70) [08:34:56:920]: Doing action: CostFinalize
Action 08:34:56: CostFinalize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CostFinalize.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding OutOfDiskSpace
property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
OutOfNoRbDiskSpace property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (c) (68:70) [08:34:56:921]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Modifying TARGETDIR
property. Its current value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
Its new value: 'C:\Program Files\Microsoft\Microsoft Fix it 50381\'.
MSI (c) (68:70) [08:34:56:923]: Target path resolution complete. Dumping
Directory table...
MSI (c) (68:70) [08:34:56:923]: Note: target paths subject to change (via
custom actions or browsing)
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: TARGETDIR , Object: C:
\Program Files\Microsoft\Microsoft Fix it 50381\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: WindowsFolder , Object: C:
\windows\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: ProgramMenuFolder ,
Object: C:\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
\Programs\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: DesktopFolder , Object: C:
\Users\Steve\Desktop\
MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Adding INSTALLLEVEL
property. Its value is '1'.
MSI (c) (68:70) [08:34:56:923]: Note: 1: 2262 2: IsolatedComponent 3: -
2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: BindImage 3: -2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: RemoveFile 3: -2147287038
Action ended 08:34:56: CostFinalize. Return value 1.
MSI (c) (68:70) [08:34:56:925]: Doing action: ProgressForm
Action 08:34:56: ProgressForm.
Action start 08:34:56: ProgressForm.
MSI (c) (68:70) [08:34:56:926]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'ProgressForm'
MSI (c) (68:6C) [08:34:56:938]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control Line1 on dialog ProgressForm extends beyond the
boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, Line1, to the right
MSI (c) (68:6C) [08:34:56:941]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control Line2 on dialog ProgressForm extends beyond the
boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, Line2, to the right
MSI (c) (68:6C) [08:34:56:948]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control BannerBmp on dialog ProgressForm extends beyond
the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, BannerBmp, to the right
Action 08:34:56: ProgressForm. Dialog created
Action ended 08:34:57: ProgressForm. Return value 1.
MSI (c) (68:70) [08:34:57:011]: Doing action: ExecuteAction
Action 08:34:57: ExecuteAction. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
MSI (c) (68:6C) [08:34:57:012]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For FinalUIFont textstyle, the system created a 'Arial' font, in 0
character set, of 15 pixels height.
Action start 08:34:57: ExecuteAction.
MSI (c) (68:70) [08:34:57:035]: PROPERTY CHANGE: Adding SECONDSEQUENCE
property. Its value is '1'.
MSI (c) (68:70) [08:34:57:043]: Grabbed execution mutex.
MSI (c) (68:70) [08:34:57:043]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (c) (68:70) [08:34:57:045]: Switching to server: TARGETDIR="C:\Program
Files\Microsoft\Microsoft Fix it 50381\" EULAACCEPTED="1"
CURRENTDIRECTORY="C:\Users\Steve\Downloads" CLIENTUILEVEL="0"
CLIENTPROCESSID="9576" USERNAME="Steve" SOURCEDIR="C:\Users\Steve
\Downloads\" ACTION="INSTALL" EXECUTEACTION="INSTALL" ROOTDRIVE="D:\"
INSTALLLEVEL="1" SECONDSEQUENCE="1" ADDLOCAL=DefaultFeature
MSI (s) (C8:D4) [08:34:57:086]: Running installation inside multi-package
transaction C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
MSI (s) (C8:D4) [08:34:57:086]: Grabbed execution mutex.
MSI (s) (C8:BC) [08:34:57:092]: Resetting cached policy values
MSI (s) (C8:BC) [08:34:57:092]: Machine policy value 'Debug' is 0
MSI (s) (C8:BC) [08:34:57:092]: ******* RunEngine:
******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
******* Action: INSTALL
******* CommandLine: **********
MSI (s) (C8:BC) [08:34:57:096]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (C8:BC) [08:34:57:097]: Setting cached product context: User non-
assigned for product: 48945AC3B41AEF24F91FE79A10157D52
MSI (s) (C8:BC) [08:34:57:097]: Using cached product context: User non-
assigned for product: 48945AC3B41AEF24F91FE79A10157D52
MSI (s) (C8:BC) [08:34:57:099]: Setting cached product context: User non-
assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
MSI (s) (C8:BC) [08:34:57:099]: Using cached product context: User non-
assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
MSI (s) (C8:BC) [08:34:57:101]: Setting cached product context: User non-
assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
MSI (s) (C8:BC) [08:34:57:101]: Using cached product context: User non-
assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
MSI (s) (C8:BC) [08:34:57:103]: Setting cached product context: User non-
assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
MSI (s) (C8:BC) [08:34:57:103]: Using cached product context: User non-
assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
MSI (s) (C8:BC) [08:34:57:104]: Setting cached product context: User non-
assigned for product: E2EE924EC67B3554B8404B55780FF01D
MSI (s) (C8:BC) [08:34:57:104]: Using cached product context: User non-
assigned for product: E2EE924EC67B3554B8404B55780FF01D
MSI (s) (C8:BC) [08:34:57:106]: Setting cached product context: machine
assigned for product: 00002109001001400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:106]: Using cached product context: machine
assigned for product: 00002109001001400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:107]: Setting cached product context: machine
assigned for product: 00002109001031400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:108]: Using cached product context: machine
assigned for product: 00002109001031400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:110]: Setting cached product context: machine
assigned for product: 00002109001070400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:110]: Using cached product context: machine
assigned for product: 00002109001070400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:111]: Setting cached product context: machine
assigned for product: 000021090010C0400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:111]: Using cached product context: machineHi Chris,
The AIR installation log is in my original post - about 12 paras down but here is is:
[2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:53:46] Commandline is:
[2013-04-25:06:53:46] No installed runtime detected
[2013-04-25:06:53:57] Relaunching with elevation
[2013-04-25:06:53:57] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei
[2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei
[2013-04-25:06:54:02] No installed runtime detected
[2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:54:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi
[2013-04-25:06:54:10] Rollback complete
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Runtime Installer end with exit code 7
[2013-04-25:06:54:20] Runtime Installer end with exit code 7
[2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:55:38] Commandline is:
[2013-04-25:06:55:38] No installed runtime detected
[2013-04-25:06:55:45] Relaunching with elevation
[2013-04-25:06:55:45] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei
[2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei
[2013-04-25:06:55:48] No installed runtime detected
[2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:55:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi
[2013-04-25:06:55:55] Rollback complete
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Runtime Installer end with exit code 7
[2013-04-25:06:55:59] Runtime Installer end with exit code 7
[2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:05:12] Commandline is:
[2013-04-25:07:05:12] No installed runtime detected
[2013-04-25:07:05:18] Relaunching with elevation
[2013-04-25:07:05:18] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei
[2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei
[2013-04-25:07:05:24] No installed runtime detected
[2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:05:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local\temp\air953.tmp\setup.msi
[2013-04-25:07:05:29] Rollback complete
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Runtime Installer end with exit code 7
[2013-04-25:07:05:31] Runtime Installer end with exit code 7
[2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:07:06:12] Commandline is:
[2013-04-25:07:06:12] No installed runtime detected
[2013-04-25:07:06:21] Relaunching with elevation
[2013-04-25:07:06:22] Launching subprocess with commandline c:\users\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei
[2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei
[2013-04-25:07:06:32] No installed runtime detected
[2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi
[2013-04-25:07:06:37] Rollback complete
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Runtime Installer end with exit code 7
[2013-04-25:07:06:40] Runtime Installer end with exit code 7
[2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:07:26:15] Commandline is:
[2013-04-25:07:26:15] No installed runtime detected
[2013-04-25:07:26:28] Relaunching with elevation
[2013-04-25:07:26:28] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei
[2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
[2013-04-25:07:26:37] No installed runtime detected
[2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:26:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi
[2013-04-25:07:26:48] Rollback complete
[2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Runtime Installer end with exit code 7
[2013-04-25:07:46:09] Runtime Installer end with exit code 7 -
Does anyone have a issue when watching a downloaded programme from BBC iplayer?
The programmes download fine, but when I watch them, it plays for about 6 seconds, freezes for 2 seconds and the plays, but continues this process all through the programme. Also when closing down iplayer it does not close properly and just hangs. Very frustrating and I have never had this issue on any other android phones.
I've checked all my settings and all looks OK.
Any feedback would be appreciated.
Solved!
Go to Solution.Yes, you are correct, it does do what iplayer states, which is play normally for about the first 30 minutes and reverts back to freezing etc.
I do hope Google sorts this out, as this is adding to the things I don't like about Sony and the Z3.
May get to the stage of me ditching it and going back to a Nexus 5. -
How do I connect my iMac to a tv to watch iPlayer in comfort
Sorry - not an exact location for this question, but it seems closest! I have a Samsung TV and a suitable WiFi dongle to plug into it. I have downloaded an iPlayer programme from the BBC but want to watch it on the Samsung. How do I do this without buying more gear!
Erase the drive from the Mac OS 9.1 install CD instead of from the iMac. If for some reason you must do it from the iMac, connect the computers with a FireWire cable, start up the iBook with the T key held down, and format the drive from the Disk Utility in the APM partition table format and with Mac OS 9 drivers.
(80286) -
Can anyone help with iPlayer and Sky Mobile?
Ok, I'm so close to giving up with this useless phone. There are 3 apps on my N97 which give me a constant headache.
BBC iPlayer
Sky Mobile*
YouTube
*I should point out that I only use Sky Mobile to set recordings on my Sky+. I do not use it for, nor have any desire to use it for actually watching Mobile TV.
All of these apps work absolutely fine over my home WiFi network. It's when I try to use them over 3G (my Vodafone Live! connection) that I start running in to trouble.
All 3 give me connection problems, errors, and simply refuse to load half the time when on 3G. I got so annoyed I just did a hard reset the other week, and magically all three started working again. However, now 2 of them are failing me again. YouTube (touch wood) is working fine at the moment, but iPlayer and Sky Mobile just aren't.
iPlayer sometimes works. But sometimes I get script errors (unable to load content), and sometimes it says something about checking my connection settings. I wouldn't mind but it's not actually possible to access any options for the iPlayer. Even in application settings there are no options you're able to set.
Sky Mobile simply flat out refuses to work ever on 3G. But it did after I did a hard reset for a couple of weeks, now it just stopped working! It wont even load. It just gives the error message 'Unable to connect to network - please check connection settings" or something along those lines.
I've tried so many different things. Tried setting my internet connections to 'always ask', tried setting it to default to Vodafone Live! all the time, tried setting my video streaming settings to WAP, all sorts. Every combination I can think of.
I just can't wait to get rid of this phone. I've put so many people off buying one. They see it and think it's all swish and cool, and I just say 'Don't. You'll regret it'. I can't wait for my contract to be up so I can upgrade to an iPhone now Vodafone have got them.
Can anyone help with these problems? Thanks in advance, but I don't hold out much hope...About iPlayer.
Have a chat with Vodaphone. Streaming iPlayer over 3G IS allowed on Vodaphone contract, unlike my O2 contract. As long as your contract allows it, and you have the correct AP address, it should be fine. Vodaphone should be able to give you the setting.
Mine only works over Wlan.
FWIW, "... streaming over 3G is not currently available on iPhone handsets on any mobile network".
p.s. Just to be clear. You say "Tried setting my internet connections to 'always ask', tried setting it to default to Vodafone Live!".
iPlayer uses the Nokia browser "Web". So that's where you should make the setting "Ask when needed". It should then offer you the choice of whatever you've set in Destinations> Internet> then select whatever you've chosen as your GPRS connection.(as advised, or sent to you by Vodaphone). -
Use Firefox. Have BBC iPlayer which will not load, saying I need a newer version of Adobe Air: when trying to instal Adobe Air, get message saying I already have a more recent version. It worked when I was using IE, but not since changing to Firefox.
Hi there,
stumbled on this conversation after having problems myself.
After lots of trial and error, I was finally able to install iPlayer on my MacBook Pro.
Firstly remove Adobe Air (Applications, Utilities, Adobe Air Uninstaller).
Reboot (not sure if it is needed but it is what I did).
Download Adobe Air 2.5 from http://kb2.adobe.com/cps/853/cpsid_85304.html
Then retry installing iPlayer from the BBC webpage. I ignored the prompt from Adobe Air to upgrade to the latest version (3.1). -
after upgrading to mountain lion, i cannot play any video at all, be it directly off a DVD, or through streaming like youtube, BBC iplayer, love film or even directly off my iTunes library. in each case, all i get is a black screen and no error message.
Hi, i had the same problem and tried this,
Somehow iTunes is tied to Safari. Try this:
Someone mentioned to clear all website data and history in safari, stupid but it was either this or the below that fixed it
or this,
Disable Wi-Fi Networking Services
Many users have reported that they’ve solved their issues by disabling Wi-Fi Networking under Settings > Privacy > Location Services > System Services. This only relates to your location being used for Wi-Fi Networking, so it doesn’t disable Wi-Fi entirely.
Please let me know if it works. -
Has anyone tried using a Mac to stream BBC iPlayer content to a 360 or PS3?
Hi there
I am not sure where to post this query, and there doesn't seem to be a good place to ask questions regarding iPlayer and the Mac, but I thought I'd try here.
I have tried using the PS3's iPlayer, and for the most part it's good, but sometimes fails to have some of the content the normal iPlayer site has (bizarrely).
To try and sort this problem, I've downloaded iPlayer desktop for Mac, which allows me to download programmes to my mac, but what I really want to do is stream those programmes so that I can watch them on my TV.
I have both an Xbox 360 and a PS3 (and mac software to stream content to both) but the .mp4 files it downloads won't play on either console. The 360 just doesn't see it, and the PS3 sees it but when playing the screen just goes black.
I have tried exporting iPlayer's .mp4 file in another format, but none of my other software will open it [Divx converter, iMovie, Quicktime Pro], let alone convert it into another format (such as .mov or divx for good streaming).
I'm sure that I heard iPlayer uses WMV, but I can't find any way of changing what format iPlayer Desktop downloads.
Any ideas how I can get past this?Mac Fool wrote:
Unfortunately, when I click on the link I get "Error: you do not have permission to view the requested forum or category".
i believe the thread was removed due to the discussion was not in accordance with the ToU of the forum. it was a heated discussion as well (i was following it).
here's a similar discussion from the Apple TV forum. note the very last post ...
http://discussions.apple.com/thread.jspa?threadID=2313089&start=0&tstart=30
JGG -
I posted a couple of days ago about a problem my iPhone 4 was having trying to stream video via WiFi
Basically, since I upgraded to iOS 6.0.1 I cannot stream YouTube videos via the app or via Safari, Netflix will not work nor will services such as BBC iPlayer.
I've also discovered this evening I cannot stream any radio apps either.
All of them will play for 10-30 seconds then stop buffering making them impossible to play.
I was given several pieces of advice including restoring the phone to factory settings, restoring it as a new phone, hard resetting twice in a row, deleting all the cache/data in Safari but nothing that has been suggessted has solved the problem.
I know it is not a problem with my internet/WiFi as I have a laptop and a PC both using it and streaming YouTube/raddio stations etc. with no problem. Also, my girlfriend has a 3GS with the old YouTube player and that works with no problems at all.
Can anyone please help me out as it's getting a bit frustrating not being able to use the streaming function on my iPhone.
One thing that is odd, I have no problem surfing the web on the phone via WiFi or streaming over 3G. It is only a problem when trying to stream video/audio over WiFi.
Thanks.This is a link to the Apple support page on this issue. Have you tried all of these steps?
http://support.apple.com/kb/TS1559?viewlocale=en_US&locale=en_US
Not sure what you mean that you have no signal but are on 3. What are you trying to say? -
Videos on youtube and bbc radio iplayer display a black box instead of the player box.
so yesterday morning i was using youtube and bbc iplayer fine and then last night they suddenly stopped working and i can't think of any reason why, i haven't updated or made any changes to anything in the last day. the pages load fine but where there was previoulsy the video or in the case of iplayer the picture with the controls on, there is now just a black box. i've tried uninstalling and reinstalling flash player but otherwise don't know what to do!
i've also tried using internet explorer and have the same problem with this. i've tried to update firefox but cant get it to work, although i imagine this won't help anyway since ive got the same problem in internet explorer.
Any help would be MUCH appreciated!You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox
*http://forums.adobe.com/thread/1018071?tstart=0
*http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html -
My second generation touch runs IOS 4.2.1 and will no longer update. What is the earliest generation that will run the necessary software to stream radio programmes wirelessly via the BBC iPlayer "listen again" facility?
According to this wikipedia article, http://en.wikipedia.org/wiki/IOS_version_history, you need an iPod Touch 3rd generation or iPad 1st generation as minimum to run iOS 5.1. However, if you are going to get a new (or newish) device, I would recommend getting a more recent model for a bit of future proofing - the next time the BBC updates the app it will probably raise the minimum version of iOS too.
-
Can't BBC iPlayer to work on Sony Bravia TV
I have BT Infinity and use a Home Hub3.
I usually access the internet via (a) wired connection to Apple iMac running OS 10.6.8 and (b) by WiFi to a 4th Generation iPod Touch. These work without a problem - and I have no difficulty accessing BBC iPlayer.
I have recently set up a wired internet connection for my Sony Bravia TV (type KDL 32EX403 with latest software PKG4.117EUL-0108) using mains wire connection through devolo dLAN 500 WiFi homeplugs.
I can access the most of the internet services on the TV - the one exception is BBC iPlayer - when every time I try and connect I get the message 'A network error has occured' - and when I hit the Retry button the same mesage comes up.
Anyone got any idea how to fix this?
Cheers
TimWell, that's about a tenner from e.g. Cable Universe. It's just to test it you know, not permanent.
Can you change the DNS settings on the TV to use Google 8.8.8.8 and 8.8.4.4 ?
If you found this post helpful, please click on the star on the left
If not, I'll try again -
IPlayer no longer loading / playing
Two weeks ago my iPlayer connection from the Goodmans set-top box suddenly decided not to 'play'. I went through the usual sequence of a power off/on reset of the TV, set-top box, HomePlug adapter, BT HomeHub router
All other connections in the house, both wired and wireless work OK
Connected to the set-top box and loaded the iPlayer option, chose a film to view, it went off to say loading but hung
Gave it a day or so and tried again no joy
(Couldn't have anything to do with the BT router could it? - everything else was working as before)
So process of elimination started ................
1. Replaced Goodmans set-top box (3 years old) with Humax 'Smart' Freesat box - extravagent but justified as it turns my TV into a 'Smart' TV. Connected up the new box, verified an IP address via DHCP, clicked on iPlayer, picked a programme to download, response - loading .........................................................................................
2. So not the set-top boxes giving problem
3. Swapped HomePlug unit with another on which I knew was working e.g. passing packets including a video stream from an IP camera - no joy
4. Plugged my laptop into the HomePlug adapter and ran iPlayer application from the BBC web site - chose a film to download to watch - perfect reception, no problem with it running over the network from the laptop
5. I decided to eliminate the HomePlug connection by plugging in a Cat5 cable directly from the 'new' set-top box directly into a lan port on the BT router - messy but last option of elimination process
6. Ran up iPlayer, via the TV and 'new' Smart set-top box, chose a film to watch, loading .................................
7. Must be the high performance, state-of-the-art, BT router. Ran diagnostic checks, all looked OK. The Humax set-top box was there along with a PC, laptop, IP camera and various mobile phones. I did notice that a couple of times the Humax set-top box disappeared off the network plan while the PC (both connected on the HomePlug network) stayed on consistently
8. Last resort (should have done it in the first place) - check the firewall
9. Guess what, the BT router's firewall has decided 'out of the blue' to block any packets relating to iPlayer or ITV player
"15:04:27, 26 Dec
OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.0.4:42854->83.222.237.181:443 on ppp1)"
10. It doesn't block packets from my laptop that I plug in to the HomePlug adapter port so why is it blocking the request packets from the set-top box?
11. So thats two set-top boxes from different manufacturers that it rejectsSame as me!
Goodmans freesat box, bt Homehub 5.
Thanks bt. No iplayer over Christmas, and still not working.
Not to mention the 2 hours of my valuable time trying to find the cause.
No replies apart from this one.......
WELL DONE BT!!!!! -
Problems with BBC iPlayer Desktop and Adobe Air for Mac
I would be grateful for anyone who can help me with a problem I have on my Laptop running Mac OS X Lion 10.7.3.I am having difficulty running BBC iPlayer Desktop and I suspect it is caused by Adobe Air.
Recently I was prompted to update Adobe Air to the latest version (as of February 2012) and after I successfully updated the program, this began to cause problems when I used BBC iPlayer desktop.
The first problem I noticed was that I was unable to play any downloaded programmes in full screen - only the sound played, not the video.
Secondly, a few weeks after this problem began, all my TV programmes mysteriously disappeared.
My final problem is that everytime I launch BBC iPlayer it is unable to download new programmes - when I am connected to the internet, the application still says it is "offline".
I have tried to resolve the problem by restarting my computer, uninstalling and reinstalling BBC iPlayer, disabling and re-enabling my firewall, connecting to the internet in different locations but this has not resolved the problem.
I tried to uninstall Adobe Air, but the installation package tells me it is 'corrupt'. So I tried to download and reinstall the application from the adobe website, but the computer already recognises that the app is installed. i.e. - I can't uninstall or reinstall Adobe Air.
I contacted BBC iPlayer support and they were unable to help - directing me to your website. I have read several other discussion topics posted on this website but not found the solution I am looking for.
Please can some help me to solve this problem, by helping me uninstall and reinstall Adobe Air for Mac?
I am not very technical minded - for example - I don't know what log files are or how to find them - so please explain it as simply as possible.
Thank you in advance for your help!
RyanJust had the same thing happen AGAIN. Suddenly - a blank iPlayer Desktop which failed to download new programmes. All previous programmes were still in the repository folder. This time the sequence I outlined previously didn't work.
What eventually got things working this time was to reinstall Adobe Air as part of the BBC iPlayer Desktop installation process - and not separately.
So:
a) Move iPlayer to trash.
b) Find and delete the following folder: Users/Yourname/Library/Preferences/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD 723A6DA9D.1
c) Find and delete the following folder:
Users/Yourname/Library/Application Support/Adobe/AIR/ELS/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDB BD723A6DA9D.1
d) Find and delete the following folder:
Users/Yourname/Movies/BBC iPlayer/repository/cache
e) Find and run: Applications/Utilities/Adobe AIR Uninstaller
f) Empty the Trash. I found that bits and pieces of BBC iPlayer were still running despite having been quit and dumped in the trash - and so it wouldn't allow me to complete this part. Restarted the computer, then empty the trash.
g) Find the folder: Users/Yourname/Movies/BBC iPlayer/repository and rename it repository2
h) Reinstall iPlayer. It will tell you that you have no programmes to view. Quit the programme.
i) Find and delete the folder: Users/Yourname/Movies/BBC iPlayer/repository
j) Find the folder: Users/Yourname/Movies/BBC iPlayer/repository2 and rename it to repository.
k) Relaunch iPlayer
It would be terribly nice if the BBC or Adobe stopped buggering about with this . . . -
BBC iPlayer no longer works on iPhone (UK)
Have been able to access and play BBC iPlayer content without any problem for ages but it has stopped working.
When I tap the click to play button it will play the sound but video will no longer load - just sits there on splash screen with Play button greyed out. Is this a known bug or a deliberate change by BBC to nobble the service?
Cannot find anything anywhere about this issue so maybe its just me. Javascript is enabled in mobile Safari settings and as far as I can see nothing has changed.Outside of the UK, the BBC is a commercial organisation and creates a few extra paid for Apps for the international market, including "BBC Listener" which we don't get in the UK. However, all the BBC Radio Stations and TV Stations/programs are available for free on the web in the UK (and the radio stations in most third-party radio streaming apps).
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