Ipod 20gb click wheel Cannot reformat

I bought a used ipod 20 gb click wheel and I have only been able to get it to work by letting the battery run down and recharging through the outlet . Then it works just fine. If I hook it up to the computer not only does the computer not reconize it, but the ipod freezes, shows the file, or does other unhappy things. Right now it is frozen in 5in 1 . (It passed everything I think). I want to reformat but if Ican't get the computer to reconize it how can I do that. Itunes doesn't show it, ipod updater doesn't show it. I don't have the disc.Going crazy!!!Any info needs to be detailed- I saw one that talked about reformatiing with the disc from my computer refomatting discs- but how do I do that if my computer is not showing this thing! HELP AND THANKS

The folder with an exclamation point is often a software issue on the iPod. The best troubleshooting step for this error is to restore the iPod.
http://docs.info.apple.com/article.html?artnum=60983
=====
If it still is not working after the restore, you'll probably need to set up a dispatch at the following website.
http://depot.info.apple.com/ipod

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    =====
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    Message was edited by: johnqthesne
    Message was edited by: johnqthesne

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