IPod 20GB is no longer playing. Can you help?
My iPod 20GB has been working fine for months, but now it wont play anything. It just goes from song to song without playing.
Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
Similar Messages
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ive just bought a ipod off my cousin it had loads ov apps on it what worked but ive tried to manually sync it and now none will work can any1 helpthanks
The apps and other content on the iPod did not transdfer with the purchase of the iPod. The lience to use them remains with the original purchaes. You should connect the iPod to your computer and restore the iPod to factory defaults/new iPod and purchase and sync you own media.
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My Ipod will not switch on. Can you help me?
My ipod will not switch on and is not recognised when I attach it to a computer. What should I do - it is 3 years old as I had it as a gift. I have many bought CD's on it which I cannot access. Help!
There is no Apple representation on these forums. You need to directly contact Apple support, or visit an Apple store. Some troubleshootings tips can be found here: https://discussions.apple.com/docs/DOC-3763
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I am trying to play wordscraper and I have to update browser to play can you help me out.
I cannot load this game b oard. Do I have the Browser installed. I have added a flash player already
Does the Adobe test page confirm that you have the Flash plugin for Firefox?
*http://www.adobe.com/software/flash/about/
*https://support.mozilla.org/kb/Managing+the+Flash+plugin
IE uses a Flash ActiveX control.<br />
Firefox uses a different (NPAPI) Flash plugin.<br />
So make sure that you have the Flash plugin for Firefox installed. -
My Ipod classic wont play video. Why? Can you help me, please
Hi everyone , my Ipod classic 160 won¨t play video. Can you help me, please?
Try using MPEG Streamclip to convert the videos; more information on this issue is available in this article.
(40627) -
I am unable to authorise my iPod Classic on my new hard drive. All previous hard drives have crashed or been repaired and I never deauthorised the iPod at the time. Can you help me to authorise it please?
Hello zoefromoranmore,
Thanks for using Apple Support Communities.
In order to deauthorize devices which you no longer have, you will have to use the deauthorize all command, found in the article below.
Deauthorize all computers
If need to deauthorize your computer but you can't access it, you need to deauthorize all computers. After you authorize 2 computers, you'll have the option to deauthorize all computers for your Apple ID. You can deauthorize all computers once per year.
Why should I deauthorize all of my computers?
To make sure that only you can play your content, or to free up authorizations used by your old computers. Here's when you should deauthorize all computers:
Your computer doesn't work anymore
You sold or gave away a computer and didn't deauthorize it first
What happens when I deauthorize all computers? Will I lose my content?
Just like deauthorizing a single computer, you won't delete anything if you choose to deauthorize all computers. You just won't be able to play content that you bought from iTunes on those computers until you reauthorize them. You need to have the computer to reauthorize it.
How do I deauthorize all of my computers?
Using one of your authorized computers, follow these steps:
Open your account in iTunes (you may need to sign in with your Apple ID). Or open iTunes, click Store > Sign In, and enter your Apple ID and password.
Click Deauthorize All.
The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means you only have one authorized computer.
I deauthorized all of my computers. What should I do now?
Reauthorize each computer that you want to use with iTunes. Go to Store > Authorize this computer and enter your Apple ID and password.
Deauthorize your computer using iTunes
http://support.apple.com/kb/HT6283
Take care,
Alex H. -
can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
<Personal Information Edited by Host>You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
Can you help me on something? I restored my iPod and everything I had was gone. (What I Wanted) But then when I looked at my Usage It said I only have 22.5 GB Available and I Used 6.0 But I didn't. I also looked at my Backup storage and it still had all of my backup from before I restored. I deleted all my backup because it said I used all of my Backup Available. And now when I try and backup it says there is no more room or whatever to backup and Its 5/5.
You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
My daughter has an iPod and FaceTime has stopped working as she is not able to verify her email address please can you help.
As long as you can't get a hold of the device, you can't do anything more than talking to your daughter about it.
Erasing the device could also be an option to keep her from using apps you don't want her to have on her device.
Try talking first -
I have an Apple ipod that gets stuck on the first track of every album, can you help please?
I have an Apple Ipod model MC 688. My problem is that every track played 'sticks' , if I forward it sticks on the next track, just plays the same one over and over.
Very frustrating, can you help please?"Sticks"
Do you mean the same song repeats? If so, turn off the repeat (1) song feature. -
My iphone will not play the music i have downloaded. can you help?
My iphone will not play the music I purchased and downloaded. Can you help?
That may be a problem related to network settings on your computer, or on the router that you use for connecting to the Internet. Take a look at this article for a possible solution
http://support.apple.com/kb/TS1368
Since this actually a problem with using iTunes, and not directly related to an iPod (or an iPad), you may also want to ask your question in the appropriate iTunes forum category
https://discussions.apple.com/community/itunes
The specific problem is that you cannot connect to the iTunes Store when using the iTunes app, even through your computer has Internet access. -
When you have 1 itunes library.. and 2 ipods.. different names.. how can you share the same library??? All of the songs that were put on there from a CD will sync, but the songs that were purchased.. "cannot be found" How can we merge them?? or how can we share all songs.. purchased or not!
When you have 1 itunes library.. and 2 ipods.. different names.. how can you share the same library??? All of the songs that were put on there from a CD will sync, but the songs that were purchased.. "cannot be found" How can we merge them?? or how can we share all songs.. purchased or not!
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I would like to be able to delete more then just one email at a time. I get a lot of mail that needs deleted and takes a long time to do. Would like to do 10 email deletes at a time on my iPad. Can you help me.
open inbox
tap Edit on top right of list.
tap each email to check it off. Then tap trash. then 'trash selected mesages"
done -
Hi can you help I was having problems with my iPod so I restored it but I
accidentally set it up as a new iPod is there any way to restore it from an old
backup when I right click iPod in iTunes there isn't one anyway to recover one
or find it on computerThe following says how to restore from backup.
iOS: How to back up
If you go to iTunes>Preferences>Devices you can see if you have an iTunes backup. You need one dated before or the exact time you started the restore. -
I have an Ipod touch version 4.2.1 and the instructions do not detail how to update to iOS 5. Can you help me with step by step instructions.
iOS 4.2.1 suggests that you may have 2nd generation Touch, which cannot be updated past iOS 4.2.1
Check http://support.apple.com/kb/HT1353 for help in identifying your model. A quicker method may be to check the back casing. If your iPod has Model No.A 1288 etched into it, then it's a 2nd gen Touch.
Assuming that you are using the latest version of iTunes (today, that is 10.6.3), to check if your iPod can be updated, connect it to your iTunes and look on the Device/Summary pane. Select Check for Updates. If there is one, you will see a message telling you that and how to install it. However, if you see a message saying that your iPod is up-to-date, then it cannot be updated.
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