IPod 30gb connection error

I connected my iPod to my computer to add some songs and got the following error message:
"iPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience."
The following files are in the error report:
iPodservice.exe.mdmp
appcompat.txt
I have done steps 1-4 in the 5 Rs, but cannot do the last one because the iPod isn't being recognized by iTunes...
Nothing has helped. I have uninstalled/reinstalled iTunes two times, tried a system recovery-which didn't work-, deleted my temp folder contents, restarted my computer many times, tried different USB ports, and get the same message...
The iPod when connected, just flashes the "do not disconnect" logo. I can still use the iPod, but cannot put anything else on it...
Any suggestions?
HP Laptop Windows XP

UPDATE:
I got the bright idea to try to sync the iPod from my husbands computer...I was able to see the iPod in iTunes on his computer (I DID NOT sync the iPod, since I don't have any of MY music on his computer) but this tells me the problem is with my laptop and not iTunes or my iPod...which I guess is good....and bad.....
So...

Similar Messages

IPod Touch Connection Errors After 3.1.3 Update.

Hi all,
There has been numerous threads in which users of the iphone/ipod touch has the "connect to USB/iTunes" image after updates to firmware 3.1.3. This is the thread to compile the possible solutions.
To be part of this, you must satisfy the following criteria:
This is to make sure that we are talking about the same problem.
1) Problem must occur AFTER the release of firmware 3.1.3.
2) Your PC might detect the connection of a USB device. It claims it to be in recovery mode, but have no way to install the hardware.
3) iTunes does not recognize your device.
4) After start up of the iPod, there is an image asking you to connect to USB
5) You have checked the Device Manager, and besides the USB devices logo, there is a small yellow triangle, which signals that the driver is not installed.
6) You have tried to link the driver install location to C:\Windows\system32\drivers or C:\Windows\inf, but to no avail. The device remains uninstalled.
7) You already reinstalled the latest version of iTunes, but problem remains
If you fit into all the above criteria, you are invited to start the thread running. =)
================================================================================ =
Some of us tend to not consider the costs that may come with repairs, thinking that they will last forever. Like many other manufacturers, these companies charge a premium when diagnosing our devices. That is not a guarantee of a possible solution to a problem. This thread is to help people like me who want to try any possible means of solving problems ourselves before going down to the service centers, to save some effort and time.
<Edited by Host>

I had the same problem after updating ITunes and the IPhone software to v.3.1.3. My IPod got frozen during the update and, after attempting to restore, I got the following message:
The IPod Touch "Ipod Touch" could not be restored. An unknown error occured (1604)
I checked Apple's support page that the More info button links to, and for this particular error code it explains:
Error 1604: This error is often related to USB timing. If the issue is not resolved by USB isolation troubleshooting, try these steps to resolve the issue:
1. Connect iPhone to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
2. Restore and wait for error 1604.
3. When prompted click OK.
4. Close and re-open iTunes while iPhone remains connected.
5. iPhone should now be recognized in Recovery Mode again.
6. Try to restore again.
I tried the above steps (after re-connecting the ipod to my PC several times with no significant result) and it worked! All the original content was synced back to my ipod, so it's all good!
Good luck with the above steps, hope it works for u too.

ITunes shuts down when I connect my iPod 30gb

I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

When I plug in my iPod Touch a error pops up saying 'iTunes could not connect this iPhone. An unknown error occurred (0xE8000084)." What do I do??

My ipod is exactly 2 years old, and it has nothing to do with the cable connecting it to the computer for all I know.

See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Connection Error with iPod mini to Bose Home Theater System

When connecting my iPod mini to my Bose Home Theater system, it recognizes that iPod has been connected, but after the "Acquiring Signal" process, it gives me an "iPod connection error. Please re-insert iPod into docking station." I tried several times, but the result is the same.
My iPod mini has been updated with the latest software, and I did a system restore to return everything to factory defaults, but still no luck.
Any suggestions.

Hi. What you need to do is Launch DVD Player. Go to Preferences. Select Disc Setup tab. In Audio Output under Audio in the second part of the menu, select Digital Out-Built-in-Output. Then click OK. See if this works, 'cause mine does.

What can i do to sort my ipod touch 4th gen, when ever i connect it to my laptop my itunes keeps saying, and i quote "itunes could not connect to this ipod, an unknown error has occured" please helpppppp i have not had my ipod for long either

what can i do to sort my ipod touch 4th gen, when ever i connect it to my laptop my itunes keeps saying, and i quote "itunes could not connect to this ipod, an unknown error has occured" please helpppppp i have not had my ipod for long either

- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Folder with Exclaimation Point Error AND Ipod cannot connect to itunes

I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Ipod 30gb Video not recognised and crashes computer while connected

Hi
Got my ipod 30gb for xmas. installed the software, then when it came to connect the ipod via usb, it recognises as far as there being a new disk but nothing else. Also i cannt open any other programs or icons on windows until i reset the ipod and disconnect.
any ideas please would be gratfeully received
matt

I too have a 30GB 5G iPod that crashes my computer. It is not recognized by XP and is not recognized by iTunes either. I changed USB ports, tried the Updater (Updater never worked since the computer did not recognize the iPod), uninstalled/reinstalled iTtunes, rolled back the registry to several days earlier, disabled antivirus software, etc. I have so much practice resetting the iPod I can now do it blindfolded. I have also tried the iPod on another computer with exactly the same results, but an iPod Nano works flawlessly. There seems to be no other remedy except to send the thing back but the Apple phones are jammed and I can't get through.
A quick search of this forum shows many other similar problems with 5th genertion iPods. What a disappointing purchase!!

"iTunes could not connect to iPhone (its a ipod touch) unknown error OxE8000065. Help!

Ran updates on my MacBook Pro. Then I updated iTunes, iPod touch was connected at time, came up with unknown error 1602 during restore and now "iTunes could not connect to iPhone (its a ipod touch) unknown error OxE8000065. Help! ipod screen is black (can see it stopped while charging at 2.53). Have tried many of the suggestions found in Apple support and online.

http://support.apple.com/kb/TS3694#error1602
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

IPod not connecting to iTunes. Showing unkown error unknown error 0xe8000012. Need a way out.

The problem is my iPod is jailbreaked and whenever I try to connect it to iTunes, it says : '' iTunes is unable to connect to this iPod because of an unknown error ( 0xe8000012 ) '' I downloaded the latest version of iTunes, i reinstalled it, restarted the iPod and tried but the problem doesn't seem to go. Does anyone have a solution to this?

See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

HT1339 i cant log into instagram fro my ipod it says error & connection to log in server is in error. i deleted & installed the app again. it still wont allow me to log in what can i do ?

i cant log into instagram fro my ipod it says error & connection to log in server is in error. i deleted & installed the app again. it still wont allow me to log in what can i do ?

iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

No USB 2 port in my G4, how can I charge and connect iPod 30GB?

I dont have a USB 2 port in my G4, how can I charge and connect my brand new iPod 30GB. My G4 only has USB 1 ports. The quick start guide says Can I buy an adapter or something? I'm running OS 10.4.4

You can use the USB 1.1 port to sync and charge your iPod. It will just be slower than USB 2.0.
As far as an adapter... what model computer do you have?
There are USB 2.0 adapters for many Macs... but not all of them.

Trying to update my ipod touch 4g tonew 5.1 os. keeps telling me connectivity error after downloadign..whats up??

trying to update touch 4g..to ios 5.1 ..keep getting an error after download saying connectivity error or some bullcrap....whats up? and yes im connected to the internet, hence this post

Try here:
iTunes Store reporting error - 3259

IPod 30GB Problems with iTunes 9; Will not sync iPod and freezes iTunes

Since I have updated to iTunes 9 on windows xp (and more recently iTunes 9.0.1) I have not been able to sync my 5th generation iPod 30gb.
What happens when I connect my ipod is that iTunes will instantly freeze and not allow me to do anything on it, but I am able to open other windows just not iTunes. After about 10 minutes iTunes will unfreeze briefly and claim to be syncing my iPod. Eventually after a further 10 minutes I am greeted with a message saying:
"The ipod 'HARRY'S iPOD" cannot be synced. An unknown error occured (-50)."
http://tinypic.com/r/2wchbgy/4
Also when I try to access my iPod through the window's explorer, when I try to enter any files I get the message "Please insert a disc into drive F:" followed by "F:\ Photos is not accesible. The parameter is incorrect"
I have no problems synicng my iPod Nano 4th Generation 16gb.
I've tried to revert to iTunes 8 after uninstalling iTunes 9 but when I do it wont let me open it saying it cannot read the file "Itunes Library.lib"
Does anyone have a clue where the problem is? And better still how to fix it?
Thanks

metalhead684 wrote:
any reason as to why this is happening. I have an Ipod 80 gig fifth generation.
Do NOT Threadjack. Start your own topic please. Help you get in your topic may help others when searching for like topics (your post could be lost in a unrelated topic).
If you don't know how to post a new thread...
In order to see the post link, you need to drill down to the subtopic level of a discussion area. If you see a list of subtopics, you are not down far enough.
For example, from the main discussion menu, you can choose Classic iPod and you will see the following...
Note that in the Classic discussion there are three sub-topics you can choose and NO post link yet. Now pick any sub-topic, for example, pick "Using iPod Classic" and you will get the following...
Now you have a link to post a new topic.
Regards,
Patrick

IPod 30GB: locked and not recognized

Hi guys.
My iPod 30GB was doing fine yesterday. Just now, I connected it as usual, but noticed it wasn't being recognized by Finder or iTunes. Then I noticed the lock icon was on although the hold switch was not on, and the "do not disconnect" icon is on but is not flashing. Flipping the hold switch, trying reset and frequent attempts to reconnect via USB haven't worked. The situation is a little desperate, so any ideas would be appreciated. Thanks.

I just found this online:
Reinstall the Apple Mobile Device Service (AMDS) on Mac OS X :
In the Finder, locate iTunes in the Applications folder and drag it to the Trash.
Move the iTunes icon to the Trash
Choose Go > Go to Folder.
Enter /System/Library/Extensions and click Go.
Locate the file AppleMobileDevice.kext and drag it to the Trash.
Choose Go > Go to Folder.
Enter /Library/Receipts/ and click Go.
Locate the file AppleMobileDeviceSupport.pkg and drag it to the Trash. If prompted, authenticate with the admin password.
Choose Finder > Empty Trash and restart the computer.
Download and install the current version of iTunes www.apple.com/itunes/
http://www.ihackintosh.com/2009/06/error-iphone-is-not-recognized-in-itunes-wind ows-mac/
fixed my problem

IPod 30gb connection error

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