Ipod 30gb Video not recognised and crashes computer while connected

Hi
Got my ipod 30gb for xmas. installed the software, then when it came to connect the ipod via usb, it recognises as far as there being a new disk but nothing else. Also i cannt open any other programs or icons on windows until i reset the ipod and disconnect.
any ideas please would be gratfeully received
matt

I too have a 30GB 5G iPod that crashes my computer. It is not recognized by XP and is not recognized by iTunes either. I changed USB ports, tried the Updater (Updater never worked since the computer did not recognize the iPod), uninstalled/reinstalled iTtunes, rolled back the registry to several days earlier, disabled antivirus software, etc. I have so much practice resetting the iPod I can now do it blindfolded. I have also tried the iPod on another computer with exactly the same results, but an iPod Nano works flawlessly. There seems to be no other remedy except to send the thing back but the Apple phones are jammed and I can't get through.
A quick search of this forum shows many other similar problems with 5th genertion iPods. What a disappointing purchase!!

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Ipod 30gb Video not recognised and crashes computer while connected

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