IPod 4G 8gb Microphone not working?

I just bought the iPod TODAY. I've had no problems with it so far, but now, my microphone is not working. Nothing is blocking what I think is the microphone (small dot by camera). I do have a mirror screen protector on the front of the ipod and a Belkin grip case on the back. When in voice memos, I cannot record, but whenever I tap the screen, the tracker below will move. The microphone is irresponsive! What is going on? Is it something to: Send into Apple, wait it out, or bring it back to Best Buy?

From the link I provided in my first reply:
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.

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