Ipod 4th gen - cannot load operating software

Tried to reset my Ipod 4th gen. Error message says "The Ipod software update server could not be contacted. The server does not support this generation of Itunes."
What does this mean and what is the fix? Right now my Ipod is literally blank with nothing on it - no software, nothing. It can't turn on without downloading software.

Sorry about that.  Have you tried uninstalling and re-installing iTunes to see if that makes a difference?  See this article for instructions on how to do this.
http://support.apple.com/kb/HT1224
Is your Mac's Firewall turned on within System Preferences -> Security -> Firewall?
B-rock

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    Apple Retail Store - Genius Bar                                      

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