IPod 4th Gen will no longer connect to my home wifi, what can I do?
This problem started recently, I would arrive home, take my iPod off airplane mode (and yes, wifi did turn on) but my iPod would just not connect to my home wifi. I went to wifi>choose a network and manually selected my network but when I did, it would say "Unable to joine the network 'network name'". This problem slowly got worse: when I would wake up in the mornings or after not using my iPod for a long period of time, the same issue would occur! Usually it would take at least an hour if i was lucky of consatant retrying before, miraculously, it would connect. That was, up until yesterday though, when it would just simply not connect and display the message. I have tried almost everything I could think of: forgetting the network, restarting the iPod, restarting the modem/router (its an all in one setup), and even resetting the iPod but it just won't work, so now i'm stuck with a wiped iPod that just won't connect. One last thing, all my other wireless devices (iPad, PS3, laptop) work just fine and my iPod can connect to other networks. Please help me as I use my iPod very frequently and can't even restore to iCloud back-up.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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Good day Telbuoy,
Thank you for contributing to the Apple Support Communities.
It sounds like your iPhone 5s is not connecting to your home Wi-Fi network. You've done a good job of isolating this behavior to your iPhone and home Wi-Fi router.
There are a few more steps that I'd suggest trying next:
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No.
Any problem connecting your iPhone to any other wi-fi network besides your own? -
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There is a one year limited hardware warranty with all iPhones.
You can check your warranty by going to supportprofile.apple.com.
Try to restore the iphone as new without restoring from a backup. If that doesn't work, you're going to need a repair.
And if it's out of warranty, you will have to pay for it. -
My phone will no longer connect with my home wifi network
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I reenter the password to the network and the phones still dont connect.
Thoughts?Restart your WiFi router by removing power to it for 30 seconds. If this doesn't solve the problem try Settings > General > Reset > Reset Network Settings on your iPhone.
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i recenty got an ipod (yesterday) and when i tried to connect to my wifi i couldn't. my old ipod, my phone, and my laptop were able to connect to my wifi. i called someone about this and he tried to fix it. he said that my password is correct. he also had my try to connect it after i restarted my ipod's network, but it still doesn't work. we tried to connect to my wifi after the security lock was taken off but it still doesn't work and he doesn't know what else to do. HELP!!
(other ipods, laptops, phones won't connect to my wifi either)aleexb wrote:
my old ipod, my phone, and my laptop were able to connect to my wifi.
aleexb wrote:
(other ipods, laptops, phones won't connect to my wifi either)
Which is correct? -
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See here: https://discussions.apple.com/thread/4233381?tstart=0
B-rock -
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Likely this:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
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to do this on a motorola router: type 192.168.0.1 in your address bar.
username: admin and password:motorola if you have not changed the factory defaults.
Click on the word "wireless" and look for the "control channel" field. This may be set to auto or to 1, try changing it to 6 or 11 (preferred) or any other channel.
The control channel can cause static in the wireless system IF there are several networks nearby that are on the default setup.
There is a fair bit of buzz about this issue out there, some other things I've seen:
This is a hardware issue. Go to the store and have your wifi antenna checked, some users reporting that they get free replacement devices.
Check against other wifi networks that require a password (this is next for me). Logon to those networks and surf until your wifi stops. If your wifi connects to the internet but stops responding, then this is a software (or hardware) issue and apple needs to step up. Some are claiming this to be the case.
IF you connect and stay connected/on the internet on another password protected wifi, then the issue is with your router. this is where things get cute.
Comcast may tell you to update your firmware. Motorola may tell you that your cable provider is the only one who can push through firmware updates. Comcast may tell you that you are not in an area that is being updated. It's unclear if they say that to all customers, or just those who have purchased cable modems and aren't renting them from comcast.
Good luck, more to come if I figure out anything else, and please post any solutions you may find. -
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If you open the Maps app where does that say you are located?
For location the iPod uses the location of nearby routers that are in Apple's database of routers and their location. Thus it appears that Apple's database is incorrect. You do not have to be connected to the router, just within range.
Apple periodically updates their database based on information they obtain from iPhones, The iPhone has to have turned on the option to send info to Apple. no one has found another way to get the location of a router added/corrected.
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- Reset the iPod. nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections -
My Mac will no longer connect to my home Internet.
This is frustrating.
My MacBook pro laptop, purchased in September, will no longer connect to my home Internet through wi-fi. It was working fine this morning, but now when I attempt to connect, it asks me for my password. I type in the correct password, hit enter, and it does it's business for thirteen seconds before saying connection failed. It was working literally eight hours ago. My brothers much older MacBook is connecting, my iPhone had connected... I cannot figure out this problem. Does anyone have a solution or a method for me to fix it?Open network preferences, forget the network, then try to re connect with it! Otherwise, try turning off the modem, waiting 10seconds and truning back on. This may just help to clear the cache.
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TS1398 Since I upgraded to iOS 7.0.2 my phone will not auto-connect to the home WiFi network.
I upgraded my iPhone 4S to iOS 7.0.2 and now my phone will not auto-connect to the home wifi network. Each time I leave and return to within range of the network I have to remember to manually connect, otherwise it continues to use 4G for data. The credentials are saved (all I have to do is tap it to connect) but just won't happen automatically any more.
Is anyone else seeing this problem?Tried the reset multiple times. No go. Before the IOS 7.0,2 update my devices were connecting to home WIFI eventually.
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My wifes iPhone 5 will not automatically connect to our home wifi, she has to log in each time (she has ios 6.1.4). Mine, however will connect automatically with no issues (we have same phone and ios). Here is what I have done so far to fix the issue and none have worked:
* I have reboted (hold home button and sleep/wake button)
* I have reset the network connections
* I have turned "ask to join" on, connected to the network, turned wifi off and then back on, it did not connect to the wifi
* I have manually connected to the network through the manual option, turned wifi off and then back on, it did not connect to the wifi
* I have erased all content and data and resored the backup from iTunes
* I have restored iPhone from iTunes and restored the backup from iTunes
My phone does not list a "forget this network" as an option on the wifi connection when I pull it up, so this is not an option. So, what else is there to fix the issue?Hi there Huskerscott!
I have some information here that can help you troubleshoot this issue:
Unable to automatically connect to Wi-Fi
Avoid giving your Wi-Fi network a common name.
Some wireless routers are preconfigured with a common SSID (network name) such as "wireless" or "default."
If your desired Wi-Fi network has a common SSID, try changing the SSID to something unique2.
If your desired Wi-Fi network has a unique SSID, reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Which is taken from this article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
It also may be helpful to follow these settings, which are optimal for use with iOS and OS X devices:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
Thanks for being a part of the Apple Support Communities!
Regards,
Braden
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