IPOD 4th generation still not working properly

Hi, I sent my ipod to assistance because of a problem, they did not spot the problem and they sent me back my Ipod...
It still has the same problem:
- during hot days the audio stop after making noises, it need to be cooled to start working again. this happens even if I hold my Ipod in my hand, after a while it overheat and stop working. I have to say that this really STINKS!
What should I do?

by the way, the fact that it is impossible to send a feed-back about the support procedure is really annoying... my Ipod still doesn't work properly and I have to waste a lot of time trying to contact again apple...

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