Ipod 4th generation will not charge or play on any of our docking stations

Hi my son has an ipod touch and it will not charge or play on any of our docking stations. We had an appointment today at the 'genius' bar and i was told there is not a problem with his device!, I am at a loss as my daughters ipod plays on all our docking stations so why not my sons? Any help or advice would be great as the person at the apple store was not that helpful and i am left feeling very frustrated.

- Inspect the dock connector for bend or missing contacts, corroded contacts, broken, missing or cracked plastic.
- Sometimes this works
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:       
iOS: How to back up           
- Restore to factory settings/new iOS device.
Last, go back to the Genius Bar and bring a dock.

Similar Messages

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    Either your USB cable for the charger has been damaged or the part of the iPod where you insert the USB cable is damaged. This usually happens due to water damage or carelessly removing the USB plug off from the iPod. Hope this clears some doubts
    You might also wanna try and check with the Genius Bar at Apple, they usually know whats wrong.

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    If it worked before with iOS 5.1 then try the standard fixes.
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    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.

  • My ipod 4th generation will not charge!

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    Might need service >  Apple - Support - iPod - Service FAQ

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    iOS: Troubleshooting Messages
    Then try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
      - Restore to factory settings/new iOS device

  • My ipod touch 4th generation will not charge or cut on? can you please tell me whats wrong with it.. i have tried the holdin the home and lock button at the same time and still won't cut on

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    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Ipod, nano 4th generation, will not charge using my PC or my dock.  It's 5 years old and has charged using both methods since I got it.

    My ipod will not charge when connected to my dock or my computer.  I will play when connected to both.  I have tried both USB ports, checked the connections on my dock (power light is on) and it will just not charge. 

    Howdy Crickety22,
    Using the USB cord in different locations is a great way to help isolate this kind of issue. Since you have done that, the next step I would recommend is testing a different USB cable with the device.
    Check out this info from the article named Archived - iPod's battery doesn't charge found here http://support.apple.com/kb/ta44551
    Faulty cable
    If something is wrong with the FireWire or USB cable that came with iPod, it may not supply any power to charge the battery. Note: Only iPod models with a Click Wheel can get power from a high-powered USB port using the supplied cable (includes iPod mini, iPod (Click Wheel), iPod photo, iPod with color display, iPod nano, and Fifth Generation iPod).
    Make sure you are using the cable that came with iPod. Some third-party cables may not work properly with iPod.
    Make sure nothing is in or blocking your computer's FireWire or USB ports.
    Check the connections to make sure the cable is completely plugged in.
    Try another known-good FireWire or USB cable if available.
    If this resolves the issue your FireWire or USB cable needs to be replaced. You can arrange for replacement at theiPod Service Website.
    And this part as well:
    Faulty dock connector or FireWire port on iPod
    If something is wrong with iPod's FireWire or Dock Connector port, it may not supply power to iPod.
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    Check the connection to make sure the FireWire or Dock Connector cable is completely plugged in.
    If this did not resolve the issue iPod needs to be repaired. You can arrange for repair at the iPod Service Website.
    Regards,
    Sterling

  • HT1719 my ipod shuffle 4th generation will not charge or connect to the computer, I updated iTunes and I got a new charger.

    My iPod Shuffle will not charge or connect to the computer. I updated iTunes and bought a new charger. Any ideas? Thanks

    My question was, when you connect the shuffle to USB, does the light come ON?  From the way you answered, I'm not sure if you are answering that question, or saying that the light does not come ON when you move the power switch on the shuffle to the ON position.
    Also, what happens when you connect the shuffle to your computer by itself, with nothing else connected to USB?
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    If the shuffle is less than one year from purchase date, it is under warranty.

  • My Ipod nano 4th generation will not charge or turn on! Please help

    I bought a refurbished Ipod nano 4th generation 2 weeks ago from a good reliable ebay seller. It arrived and was in great working order with no issues what so ever. However this evening I realised it was out of battery, so I went to charge it and nothing. No light up, no recognition of it being plugged into the PC or when I try via a plug socket. I have contacted the seller about this asking for a refund as I have not done anything or put it anywhere that it would die like this. However I thought before I try to send it back I would try here and see if anybody knows what may be wrong with it.
    Thanks

    You need a new battery. 

  • IPod 4th generation will not turn on and its brand new!

    I just got my iPod touch. It is a 4th generation. I got it for Christmas of 2012. Now it wont turn on. I had left my iPod touch on the floor, my window was open, and it was very cold. I left it fully charged and I went to sleep and woke up and it wouldnt turn on. I didnt have music playing or the wifi on so that wouldnt be the cause of it not turning on. The coldness may have something to do with my iPod not turning on. It won't show up on the laptop and I'm scared the battery isnt working anymore. I am considering the thought of bringing it to the Apple Store. I dont want to get a new one cause I have a touch screen cover on my iPod. I hope someone comes up with an answer. Please help ASAP!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • IPod 4th Gen will not charge or power up

    My poor little pink gen 4 iPod shuffle has gone kaput on me this morning.  I was given a low battery warning yesterday morning but forgot to charge it up.  I have gone to charge it today and and nothing is happening.  The iPod gets warm but the power charging light is not lit.  The shuffle will not power on at all.  It has been my running companion for a couple of years now and has covered several hundred miles with me whilst I pound the pavements of the UK,  I'm guessing it has given up the ghost and has gone to the apple heaven in the sky. 
    If you can suggest ways of bringing it back to life it would be very much appreciated.

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • My iPod 4th generation will not turn on but the backlight is still glowing.

    Last night my iPod had been acting up like crashing and not loading apps. I turned it off and then tried to turn it on but it woudn't. The backlight still glows. Any held would be appreciated. :]

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar              

  • HT201442 My ipod 4th generation will not turn on and it shows the apple on the screen or the connect to itunes, and i connected to itunes but it still wont update or restore at all... What do i do?

    hi?

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • HT1476 my ipod touch4th generation will not charge. all the charging pins have broken, and i was wondering if i used a wireless charger will my ipod charge?

    Please help me

    No. The wireless charges require the receiver to be plugged nto the 30- pin connector n the iPod.

  • My ipod 4th gen will not turn back on after my mom took it for disciplinary reasons

    my ipod 4th generation will not turn back on after my mom took it from me for disciplinary reasons. Not grades! I am a 4.0 student. Pleae help!!

    After charging overnight
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

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