IPod 5G takes 70 seconds to mount, or not at all.

I've been plagued by my iPod taking seemingly an eternity to mount. It either takes around 70 seconds to be found by Finder and in iTunes, or it just doesn't get found at all. My G2 Nano 8G works OK (only a couple of seconds to get recognised) on the same computer and in the same iTunes. I thought updating to iTunes 7.4.2 would help but it hasn't improved at all. Sometimes I have to 'illegally' unplug the iPod to plug it again and again until it gets recognised because the iPod screen is saying 'Do not disconnect' all the while it's not connecting to the computer.
Have tried resetting numerous times, & setting to Disk Mode... but no improvement.
Any ideas much appreciated.

The iPod is meant to display the 'Do Not Disconnect' message when you plug it into the usb port, so that's correct... but it should also mount on your desktop and in the iTunes side bar menu. Does your iPod put an icon on your desktop when you plug it into usb? How long do you leave it plugged in to see if it mounts in iTunes? It might be like mine was and take some minutes before mounting.
When the 'Do Not Disconnect' message is showing, try unplugging the iPod from the usb port, waiting for 30 seconds, and then replugging it, then wait to see if it mounts. Try that a few times if it doesn't work the first time. That's how I eventually got mine to mount so that I could Restore it.
I'm not sure if the system is same with Windows as with Mac, but it will probably do that 'illegal' operation the same. I doubt that you'll cause any harm and you can't use the iPod as it is anyway. Worst that can happen I guess is that you'll have to restore all the files on your iPod, but I suspect that's going to happen anyway to get this one solved.
Try the usb 'illegal' unplug-and-replug sequence - it worked for me eventually.
By the way, you'd get much better help I think if you posted your question as a new topic on this forum as there are lots of really knowledgeable people who will see it and are happy to help you.

Similar Messages

I have a new 7th gen iPod, I have up loaded the latest iTunes version, I go to the music tab to sync, I click sync and the ipod starts to sync, but it does not sync all the music. It indicates all the songs on the screen, but not on the ipod

I have a new 7th gen iPod, I have up loaded the latest iTunes version, I go to the music tab to sync, I click sync and the ipod starts to sync, but it does not sync all the music. It indicates all the songs on the screen, but not on the ipod

I do not have the screen shown with the
Pull down the “Store” menu and choose “Deauthorize This Computer”
3. Now go back to the Store menu and choose “Authorize This Computer”
options.

Using iPad air, iPod, iCLoud and WinPro 7 - I am not finding all my tunes and movies among all these devices.

When I orignally installed iTunes current update, and tried to move about the devices iTunes would crash. I uninstalled it, then reinstalled it. It seems to be stable, however as before I am not finding all of my TUnes and Movies on all my devices.
Any one?
Thanks-

Hey thomnj,
From what I understand, it sounds like after uninstalling and reinstalling your iTunes as a troubleshooting step, you're now missing some of your media? I would troubleshoot the issue with the steps in here:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Welcome to Apple Support Communities!
Best,
Delgadoh

I have 2nd gen iPod nano with songs from iTunes but also burnt from CDs. I now have a new laptop currently without iTunes or any music on. Is there anyway for me to connect the iPod to iTunes on the laptop and not loose all of the songs on it?

Pretty much as it says above. I don't want to loose all my old songs that weren't downloaded and am wondering if there's anyway that I can make sure there safe to connect it to a new laptop with no music on at present.
Any help or advice would be great :-)
Thanks

Thanks for trying, no it did not help. The article describes getting song from apple devices to PC, not the other way around. I will try ringing tech support tomorrow.
Thanks anyway.

Note to all: Ipod returns

If anyone is returning their ipods, ipod mini due to hardware defects, problems etc... to residents in Canada or anyone else there is a 3 weeks minimum wait on ipods that are engraved, or need to be re-engraved after being personalized when purchased and need to be changed when going under warranty work, since you get a whole new ipod anyways... Therefore,a note to all there is wait on ipod returns, so if you are thinking about returing your ipod, and you can wait, and have a little or more warranty time left. I suggest to wait a few more weeks, (after Christmas) since that is the problem with all the back orders, Chritsmas. I myself did no wait, and I wanted to get it repaired now, but just to let you all know there is a wait on ipod returns this time of year...
Kelsey
Ps: If you have any questions I might be able to answer them since I asked alot of questiosn about the whole return thing, but if not call apple. For US: 1-800-275-2273, or for Canada: 1-800-263-3394. or go online www.apple.com/support.

Some people made comments on black providing better contrast for video playback. I must tell you 2 things to think about. First, the so-called "red" ipod provides excellent contrast for video. There is no distraction of lessening of contrast created by the color. Second, take a look in person at the black one before you jump on it. The black is dull and shimmery. Almost has a charcoal grey feel to it. If anything, it reminds me of a TV that produces poor quality black bars for a letterbox movie. Just beware that it is different looking than previous black ipods. For my money, I would probably say the colors that will look the best on this new generation of nano are minty green and silver. Then blue and black. Then red. Unless your shorts say JUICY on the butt, in which case red might be first pick.

IPod pauses every 10-20 seconds whenever it's not on dock

So, my ipod is about a year and a half old; video 30g. Whenever i'm in my car listening to my ipod, or just listening to my ipod with headphones, it randomly pauses in the middle of the song. it's not frozen; i can just press play and it starts up again, but 20 seconds later it pauses again. i thought it was because mine's a harddrive, but my friend's ipod nano does the same thing. can anyone freakin help me, it's really annoying.

Well, it sounds as if space is not a concern, however finding a corrupt song can be an issue. Generally, the 5 r's are the method for troubleshooting an iPod, and Restore is one of them. If all of the music is in your library, then a restore should not be an issue, and that would ensure that the iPod is clean. Have you installed any new music lately? That could be where the bad song came from. Otherwise, I believe there is a way to check the library, but I need to check that out myself before I tell you how. I can't remember and don't have iTunes on this computer, since I'm using my work laptop right now. Try this an see, and let me know.

My 2nd generation iPod touch recognized the touchmic lapel microphone the first try. I recorded a memo. The second try it would not. Any ideas?

My 2nd generation iPod touch recognized the touchmic lapel microphone the first try. I recorded a memo. The second try it would not. Any ideas?

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
The iPod backup that iTunes makes does not include synced media like apps and music.

TS2771 My daughters iPod touch does not turn on even after hooked up to charger for over 24 hours. Tried to hold the power button and home button at same time for 10 seconds and still did not turn on.

My daughters iPod touch does not turn on even after hooked up to charger for over 24 hours. Tried to hold the power button and home button at same time for 10 seconds and still did not turn on.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPOD Color- Corrupted- restored- black/white menu+not working (WinXP)

I got an iPOD Color Display last year, few days ago, it started going nuts. Windows were not recognizing etc.
After the restart-reboot-restore it has a Black/White GUI and still windows can not recognize it. Windows say that it is a generic USB hard drivem iTunes say that it needs to be restored (and after every restoration, it needs to be restored again, and it is not working anymore, even if it is alive).
iPOD's screen shows the exclamation mark over an envelope.
HELP!!!
Is there any advance utility, which for example, could make iPOD an image of a filesystem, in order to everything be overwritten (factory settings)

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPOD works fine on other computers but not on mine (insists on "restore")

Appreciate any help or guru advice. Switched to WIN XP Pro. Reinstalled iTunes 7.0.2.16. iTunes works fine on my desktop. When I went to sync my iPod, it said "iTunes detected a iPod in recovery mode" and insisted I do a "restore" on it, so I did, of course erasing all music from my iPod. But my computer still gives me same error message. I connected iPod to other computers in the house, and it works fine, and can load and play music fine. Any thoughts? Can I remove iTunes from my computer, and reinstall, and save ALL my music currently stored (whether purchased, ripped, imported, whatever?) What should I do? Help!! and Thank you immensely.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

IPod Classic 80GB shows on desktop but not in iTunes, so will not sync

My work Mac has just been upgraded to 10.5.8, and with it iTunes to 10.1. Now, when I connect my iPod, it appears on the desktop but not in the iTunes panel. As such, it won't sync any new content.
There is no problem with the cable, as the iPod charges while connected. I've tried resetting the iPod about a dozen times, which has no effect (once in a while the iPod says it is synchronizing, but this only lasts a few seconds and then disappears). Is there anything else I should try before I take the big step of formatting the iPod? I'm reluctant to do this because at the moment I at least have an iPod full of music - if I format and it still won't sync, I'll have a useless empty black box! Is it possible to go back to the previous version of iTunes which was syncing fine?

Have you seen this?
iPod appears on the Mac OS X desktop but not in iTunes.

Ipod Classic 120GB, to be repaired or not to be repaired?

That is the question.
So I've had this baby for a few years now, got it in 08 or 09, and she's been great to me up until the last few months. It still technically works, but it's got many issues. The most frequent problem is freezing/delay, I'll click next song, or menu, or whatever and it will not respond for up to about 30 seconds I'd say, this is annoying problem but I've been able to live with it, the more troublesome issue is that everytime I plug my ipod into my computer it either drastically slows down or freezes my computer until I unplug it at which point my ipod pops up in iTunes and I get a message saying that my ipod cannot be found (after I have removed it - what a suprise!) until recently I've gotten around that problem by plugging it in disc mode, but now even that isn't working. So basically I can't put any more music on my ipod .
I've tried all the obvious, resetting, reformating (funny story, after reformating I omitted a few artists when putting my music back on then while listening to my ipod in the shower halfway through a song the ipod started playing a song which was no longer on my ipod for about 30 seconds before going back to the original song...I thought it was haunted at that point!)
I've also tried it on other computers and the same freezing/slow down happens.
So what do you guys think? I'm out of warranty but am willing to pay the $129 or whatever it is to get a new one as that is $100 off retail, should I send it in? Or is there hope yet?

Hello lbaker06,
Thanks for using Apple Support Communities.
From your post I understand that your headphones which came with your iPod classic are no longer functioning correctly. Have you tried the headphones in another device to ensure they are the issue? If so, then the accessories which come with your iPod are covered under the iPod warranty. If your device is not under warranty, then you may have to pay for a replacement.
My iPod accessory is not eligible for warranty service. What are my service options?
You can contact Apple or an Apple Authorized Service Provider to determine your service options. You may need to pay for a replacement accessory.
Apple - Support - Service Answer Center
Take care,
Alex H.

I cannot get my ipod to unlock, the touch screen does not work and I cant reset it

I cannot get my ipod to unlock, the touch screen will not work and everytime i try to reset it I take a picture. any suggestions

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My Ipod touch will not synch all songs in my library - on my windows 8 laptop. Doesn't matter if the songs are checked or not - only some songs will synch to the IPOD. I have multiple devices and two accounts.

My IPOD touch will not synch all songs in my library. Library is on a windows 8 laptop. Checking the songs does not matter. I have multiple devices (ipod, IPhone 4 and 5, IPad 2) and two ITunes accounts.

All songs play on the laptop windows 8. The second Ipod touch we have - all songs synch to it and play.
But the first Ipod touch we bought - only half (or so) of the songs synch. So I assume there is an issue with the newer Ipod touch. The songs not synching are songs I added to the library from CD's.

IPod Classic not syncing all my songs from iTunes

Background: I've had my 160GB iPod classic for 5+ years and been using iTunes for close to ten years. I'm using Windows 7 on my PC and up until recently I've been updating both iTunes and iPod whenever updates are available. After the horrible experience of upgrading to iTunes 11 and trying for over a month to get used to working with all the annoying bugs and compromises in functionality that Apple stupidly introduced into what was once a really good piece of software, I decided a week ago to downgrade to version 10.7. I went thru all the necessary steps to make this downgrade work, eliminating the various error messages, etc, and it appears now that my earlier version of iTunes is fully functional.
But when I connected my iPod to sync new songs, I kept getting a message to scan and fix the disc on my iPod. I wasn't sure if I should do that so I ignored the prompt a few times. Then last night I decided to restore my iPod and start from scratch. The disc error message has gone away, but now it is not syncing all the songs it is supposed to.
Af far as I know there are no broken links and all the songs in my music library are located within iTunes, so that is not the issue. There may be some songs with the same title and artist but that appear on different albums, so those should not cause a problem. At this point I have too many songs to fit on my iPod so I have selected to sync only checked songs, and I have unchecked over 1000 songs in iTunes, so that when I connect the iPod, it doesn't tell me that there is not enough free space to sync the iPod, it just syncs the checked songs.
Before restoring my iPod, I had 14161 songs in iTunes, with 1105 of those songs unchecked so as not to sync them in the iPod. I did the math and that left 13056 songs that are checked, and that was how many songs showed up in the iPod after syncing it, with about 1GB of free space left on the iPod.
Now, after restoring my iPod, I get only 13009 songs showing up in the iPod, meaning 47 songs are missing (with exactly 1.4GB free space).
How can I troubleshoot this to find out what songs are missing and why, and then fix it? Is there an easy way to approach this daunting task? I am really fussy about my music library and am not the kind of casual user who just loads a bunch of stuff on my iPod and doesn't care if there are duplicates, broken links, missing songs. I manage my own library very assiduously each time I import new music and make sure it is tagged and filed correctly according to my own system. I want to fix this issue.
Could it be a problem with me using a newer version of the iPod updates with an older version of iTunes? And is there a way I can correct that, possibly downgrade the iPod software version I have now? Would it be worth the trouble to try restoring the iPod again, and if so, what precautions do I take to prevent the same thing happening again, where not all my songs get synced to the iPod.
Thanks to anyone who can offer some helpful advice...

Check through this.
http://support.apple.com/kb/TS1420

IPod 5G takes 70 seconds to mount, or not at all.

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