IPod 5G Will Not Display iTunes Videos (Must Restart), All Photos Distorted

I own a 30GB iPod 5G which has never worked satisfactorily after I purchased the unit last year. In fact, after several trips last year to the Genius Bar at the Apple 5th Avenue store in New York, Apple replaced my unit with a new (or refurbished) model and the problems diminished somewhat. Within the last week I noticed however that my iPod will not display photos without severe distortion and will not display videos downloaded from iTunes at all (the unit requires a restart if I attempt to play these videos). I had taken the unit to an Apple mini-store at a local (Iselin, NJ) BestBuy and, after he entered the serial number into the support form, was told by an Apple badge employee that my warranty for the unit did not expire until Sept. 28 (which was the date I received the replacement iPod). When I took my unit to the 5th Avenue Apple store, I was informed by a Genius Bar employee (Jay) that my warranty expired on July 6 and Apple would not perform warranty service nor could I purchase the extended warranty. He further informed me that Apple badge employees at Best Buy and CompUSA are not “really” Apple employees.
He wouldn’t call a manager after I requested to speak to one. The only recourse he could offer me was to call the AppleCare 1-800 number, which I immediately did while still in the store. The person at AppleCare (after asking for the serial number) informed me that my warranty didn’t expire until Sept. 28 and if I wanted to I could purchase the extended warranty anytime until that date. I chose not to give my credit card information while standing in the midst of hundreds of customers, but I called the following day (July 14) and was told by the attendant who took my call that my warranty had expired on July 6 and there was nothing he could do to help me.
Evidently, although I have purchased 11 iPods over the course of the last year as gifts for family members (plus 4 speaker-docks plus more iTunes gift certificates than I can count), I do not count as a valued Apple customer. Could someone at Apple please prove me wrong?
HP Pavilion   Windows Vista  

needed to sync load music videos in the settings

Similar Messages

  • New iPod 80gb will not display music videos

    Bought a brand new 4th iPod last week and it's my first video, an 80gb to make use of the loads of different quicktime stuff i have including music videos.
    Had already updated my Itunes and OS using automatic software update in OS X, then loaded and learned that many of my quicktime movies i kept in iTunes needed converting to be iPod freindly which I did using a combination of QT 7 pro, iTunes, iSquint and ffmpegx. If i set them as music video in itunes i can play them but they never appear in the music video playlist on the ipod, if I make them movie they al llist in the movie window but i get no list by artist or artist details and have to play them one at a time, the one video i have from iTMS does not allow me to change the option from movie to music video the button being greyed out..
    at first I thought the problem was me but the more and more i look having reinstalled itunes and restored the ipod the problem I believe is increasingly faulty apple hardware, software or firmware as all my videos can now be played through the movie option .. any one here care to discuss am i right / am i wrong? . .anyone out there watching movies through the music video playlist with a video iPod especially 80gb

    needed to sync load music videos in the settings

  • Ipod touch will not sync itunes file menu is grey

    ipod touch will not sync itunes file menu is grey not giving me option to sync my ipod.

    I am having the same problem. Can't delete or transfer a mp3 to Iphone via Itunes. It is all greyed out. Before I formatted my laptop everything was ok, but now Itunes is all grey and this is driving me nuts!

  • My iPod touch will not open any videos or music or games what should I do

    My iPod touch will not open any videos or music or games what should I do

    - Do they open but quickly close?
    - Have you tried a reset:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Have you tried downloading/installing a new app?

  • IPod Classic will not download/sync Video Podcasts

    I have an 80G iPod Classic. It has worked great for the last two years. All of a sudden, it will not download or sync video podcasts that I have downloaded directly from iTunes. I have done everything I can think of to fix this problem to include restoring the factory settings. Does anyone have a fix for this problem?

    I have an 80G iPod Classic. It has worked great for the last two years. All of a sudden, it will not download or sync video podcasts that I have downloaded directly from iTunes. I have done everything I can think of to fix this problem to include restoring the factory settings. Does anyone have a fix for this problem?

  • Itunes will open upon startup of windows vista 64, but if closed, it will not open and i must restart my computer.

    Itunes will open initially upon start up of windows vista, but if closes, it will not open up again. I have backed up all itune media files, i have uninstalled and reinstalled all apple products needed to operate I tunes according to apple, any suggestions of help would be appreciated. Thank you! Colin

    1. Check to see if this file APSDaemon.exe is the problem here.
    Close your iTunes.
    Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
    2. Go to. START button, type in
    MSCONFIG
    Hit ENTER
    Click STARTUP Tab, Uncheck "Apple Push", click OK.
    Restart Windows.
    3. Rename file "APSDaemon.exe' into "APSDaemon1.exe" from this location:
    32bit Windows C:\Program Files\Common Files\Apple\Apple Application Support\
    64bit Windows C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
    (Take note that this is a temporary fix which will also disable the capability of WIFI SYNC)

  • My iPod Touch will not synch properly or restore at all.

    When I connect it to my i-Tunes library, it will not synch properly.  I receive an error message saying: "ITunes was unable to load provider data from Synch Services.  Reconnect or try again later."  I do reconnect and I still eceive the same error message.  When I attempt to restore the iPod Touch, I receive an error message saying that I don't have enough access permissions.  When my son connected the iPod Touch to his i-Tunes library on his side of the computer (I have a PC with multiple accounts for me and my family), he did not receive any error messages.  Moreover, he was able to synch the iPod Touch properly and even restore it to its factory settings without any trouble.  I think that this may be a problem with my i-Tunes library, but I have tried several times to update my i-Tunes version and I still receive error messages.  For some reason, my son does not have any problems.  Has anyone else experienced this problem?

    From iTunes, select the iPad and then select the Summary tab.  Follow directions for Restore.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finished, you will be asked if you wish the contents of iTunes to be copied to the iPad.

  • Firefox will not start, says I must restart my computer, did that more than once ( at least 4 times ) but still nothing, just repeats that I most restart my computor

    This started when I tried to upgrade from ?? to the latest version. It did add a second icon to my start page, both act the same way, tried to uninstale, again I get same message. Tried to do a system restore again same message" must restart".

    Just checked the model of card youre using by Hardware ID
    PCI\VEN_02&DEV_0002&SUBSYS_00A02&REV_0A = SB0220 SBLi've! 5. Digital,
    and I think if this is correct, you'll may find some other frustrationed owners asking the
    same question you have.
    Have you tried these drivers
    and/or
    these drivers
    About this issue you and the others are having:
    [url="http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=4670" target=_blank>See this thread[/url]
    BTW:
    You perhaps can install Audigy 2 drivers and software to your card. Here are the instructions how to do it.
    It's quite easy process. Download Audigy driver/software package (~20MB) (link is there), extract it into some directory. Download the patch (link is on Automatic Method sentence)and follow instructions how to patch the instalation package. Then installation process. I've modded my Audigy 2 to Audigy 2 Zs using a similiar method and everyting else, but GraphicMixer, works great.
    .jtpMessage Edited by jutapa on 08-24-2005 06:38 AM

  • Ipod nano will not display anything, will not charge, will not turn on/off/reset and will not show in itunes

    my ipod nano 5th generation stopped working not long ago
    i was sitting down, just listening until a song in the middle of an album ended and none played afterwards
    i went to look to see what had happened but nothing would display; it was just a black screen
    i was confused so i started to hit the menu button to see if it had just went to sleep or something
    i could hear the noises that the buttons make when you push them, but the screen stayed black
    i went to see if it would charge (via dock/stereo charger), but nothing showed up
    i then tried plugging it in (via cord) to the computer and still nothing; it would not even recognize my ipod in itunes
    my itunes is completely up to date and worked with my ipod even just a few days ago, so that shouldn't be the problem
    i've tried to reset, restore, and etc., but nothing seems to get it to turn on
    it seems like i might not be able to fix it, but is there any way i can see my files (music) on the ipod so if i have to get a new one i remember what to put on it?
    help, please ~

    Good Afternoon CPilkington1,
    If your iPod nano is unresponsive, follow the troubleshooting steps below:
    Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano5gen/
    If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
    Regards,
    - Judy

  • Ipod touch will not add any video.

    After updating itunes to the newest version whatever it is right now.  I can no longer add any videos, movies, or tv shows.  I never had a problem with it before.  i even have the newest ipod.  The ipod 5 generation.  anyone have any suggestions

    have you checked to confirm y have the right boxes chacked:
    iTunes 11 for Windows: Syncing overview
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or
    or
    http://support.apple.com/kb/PH12313iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPadPad
    Next
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all videos.TV shoes etc and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

  • Rented movie; will not display; native video app will not display any of my videos

    I rented a movie last night using the iTunes Store app on my iPad.  The movie just barely started, then froze.  Now the native video app doesn't work at all.  I can tell that it's "on" when I touch the "video" app -- the screen displays nothing, but it's dimly lit.  Help!  Has anyone else had this problem?

    Carolyn: I was able, through more research in the discussion groups, to find a solution that resolved my problem! In the HD>applications folder>safari>get info I checked the "open in 32 bit mode" box. Then I went to Adobe Reader>preferences>Internet and unchecked the box "display PDF in browser using" [Adobe Reader 9.3.3]. I then closed my Safari Browser, restarted the computer and, happy days are here again! On my older G5 I only had to set the preferences on the Adobe Preferences, as Safari 5.0.1 only appears to work in 32 bit mode, as the 32 bit mode check box was not there. You may want to pass this on to other users with the same or similar problems.

  • All music removed from iPod, Music will not Sync, iTunes freezes

    So I was syncing some new songs to my iPod, the sync went through alright, then I go to listen to my iPod to see that there are no songs on it, so I just kind of wave it off and go back to sync everything back on my iPod, only to have it freeze my iTunes. When I unplug the iPod, iTunes tells me it can't read the contents of my ipod and to restore it.
    I have tried the following troubleshooting techniques.
    A. Reinstall iTunes.
    B. Reset iTunes driver. (By this I mean Restart "iPod Service"
    C. "Format" iPod driver.
    D. Check for updates
    None have helped.
    What should I do? My warranty is not covered but I seriously am not considering getting a repair for the cost offered.
    Message was edited by: grimzoso

    Try [resetting|http://support.apple.com/kb/HT1320] the ipod
    If that doesn't work then try restoring the ipod from itunes.

  • Mercedes car ipod connector will not navigate itunes

    Hi,
    My ipod and iphone no longer work properly with any Mercedes ipod connector.
    I cannot navigate itunes on the phone or ipad - the screen says "Connected to an ipod accessory"
    I can navigate audible or other apps but not itunes.
    This is a new problem and I have tried it out on 2 different model Mercs with an iphone and ipod.
    Could this be caused by an apple update?
    Does anyone know how to solve it.
    Thanks J

    Has Apple dropped support for older model iPods?
    Nope. Support is still there, even back to the original 1G iPod with the wheel that actually turns. I have a 3G iPod, and it syncs just fine. There have not been any software updates for years, but the old software still works fine with the latest iTunes.
    You have to use FireWire, which you seem to be doing.
    Try putting it into Disk Mode first, then connect it.
    http://support.apple.com/kb/HT1363
    Does the iPod currently play music as it should?
    Do you have another docking cable (FireWire) that you can try? FireWire connectors often get worn and they no longer work, although the power connection can continue to work.
    Did you try the other FireWire port in the iMac?

  • IPad 2 - iMovie - will not display any videos or pics from my camera roll.

    iMovie won't display any vids or pics from my camera roll. All the vids are taken using the iPad. Help?

    Probably a privacy issue.
    Check your privacy settings.
    On the iPad, click SETTINGS
    then PRIVACY
    then PHOTOS
    Look for iMovie and turn it ON

  • Ipod touch will not turn on or respond at all.

    My friend tried jailbreaking his ipod touch an then erased the software from his ipod and turned it off and now it wont turn on or respond or do anything. I have tried many things....is there anything else i can do?

    Contact the jailbreaker for assistance.  Neither Apple nor anyone on the forum can help you as we do not know the characteristics of your device.

Maybe you are looking for