IPod 5th Gen. frozen on "Do Not disconnect" and computer won't recognize it

I tried to sync my iPod and ever since I plugged it in to my iBook G4 computer it is displaying the "Do Not Disconnect" screen. My computer does not recognize it - neither in iTunes or on Finder. I have disconnected it twice, plugged it back in twice and this seems to have absolutely no effect. Pressing the buttons on the iPod is equally useless. Any ideas?
Thank you.

First of all, try another port on your computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are.
Still no joy? See these.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
Try it in disk mode.
Putting iPod into disk mode.

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80G ipod is frozen on 'Do not Disconnect' and itunes doesn't recognize it

I tried to sync my ipod, but the device became frozen and thinks it's still on hold. Can't restart device, and can't eject device because the device is not found in itunes or in my applications. Usually when i plug in the device with my USB, itunes opens and begins syncing automatically, but itunes doesn't even open now. I've already tried:
restarting computer (twice)
checking for and installing all updates (once)
restarting ipod (holding pause + menu for 10 seconds) (three times)
connecting and reconnecting device (a bunch of times)
My partner just took the frozen ipod to his office to connect to his macbook pro to see if anything happens there. Any advice?

I am in the same boat - trying to fix an ipod for a friend. I can see it on the desktop but iTunes wont see it. I read a post that said the 5th gens have hard drive issues. One way to find out, put it in the freezer for 30-60 minutes. Then iTunes finds it. Hard drive problem. {I do not support this advice, but only share what I found via a google search.}
First check out this link to try the reset again
http://www.apple.com/support/ipod/five_rs/ipod5gen/
Message was edited by: me100finn

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod?

I just PAID for Black eyed peas Time of my life and now iTunes says I can't put it on my iPod 5th gen ? What? Why? And how can I get it on my ipod? And if I can't put it on my ipod how do I get my money back? I registered my ipod on iTunes, why was a song I can't put on my ipod even offered to me? What a rip?

Because you can only synce with one iTunes library and you are switching libries by using the new computer. To nake this yyour syncing computer:
- Move all the media(apps, music, synced video and photos etc) to the new computer.
- Connect the iPofd yo the computer and bake a backup fo the iPod by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup.
Note that the backup that iTunes makes doe not include media.
To move mdia to the new computer see:
iTunes: How to move your music to a new computer
iTunes Store: Transferring purchases from your iOS device or iPod to a computer

My ipod 5th gen ios 7.0.6 crashed and keeps going from the apple logo, going to a black screen, back to the apple logo, then back to the black screen and so on. Furthermore, my laptop doesn't recognise that the iPod is connected. What do I do?

My ipod 5th gen ios 7.0.6 crashed and keeps going from the apple logo, going to a black screen, back to the apple logo, then back to the black screen and so on. Furthermore, my laptop doesn't recognise that the iPod is connected. What do I do?
Please help me out as this is very irritating. This has been happening for the last 20-30 minutes. It had roughly half battery left.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working.

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working. It won't pick up anything, I can't use it for recording, face time, siri or anything else. Every time I try and record and play it back its just all fuzzy, is there anyway of fixing it without having to send it off for repair?

- Make sure the mic hole is clear and unobstructed. It is the little hole on the back by the camera lens(if has back camera). For the 16 GB one without the back camera the mic hole is on the tope edge near the center.
- Open the Voice Memos app and see if you see movement on the VU meter needle with changes in noise level trying to be recorded.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You can also send it to Apple.

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

You can reset your iPod with these instructions: http://support.apple.com/kb/HT1320

HT201365 how do i unlock a ipod 5th gen that has activation on it and i got it with a broken screen and repaired in now it asks for a icloud sign in

how do i unlock a ipod 5th gen that has activation on it and i got it with a broken screen and repaired in now it asks for a icloud sign in

There's no way around activation lock. If you purchased this from someone else you'll have to contact them and have them remove it from their account as explained here: http://support.apple.com/kb/TS4515. Otherwise you won't be able to use it.

IPod 5th gen frozen after upgrading to iOS 8

I was able to download and install of iOS 8 on my iPod 5th gen (no iSight camera version). Everything went great, no errors or warnings. After it installed and the iPod reset, it is now stuck on a white screen with a black Apple and the progress bar. It has been stuck on this screen with the progress bar about 5/6 of the way across for hours.
It is still shows in iTunes with the model, capacity, and the check for update, restore iPod, backup now, and restore backup buttons. iTunes says it is on iOS 8. When I click on any of the above buttons, I get a message that "Find my iPod must be turned off before iPods can be restored." I feel like a ******* not turning Find My iPod it off before upgrading, but it should have told me to turn if off before upgrading.
I cannot power the iPod off to try to reset it, nothing happens.
Am I screwed and now have a metal and glass brick, or is there anything I can do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod 5th Gen (2005-06) will not accept charge when I need to update it. What do I do?

I was recently given an old iPod (5th gen from 2005-06) and I went to update and iTunes told me to charge it on a wall socket to complete the update, however when I plug it in it no longer receives power. It did before the update but now it doesn't and my iPod no longer works. All it does is display an image of a plug going into a wall socket.

Try here.
iOS: Device not recognized in iTunes for Windows
I would first try removing and reinstalling all the Apple software using:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Ipod shows folder with exclamation point and computer won't recognize

My ipod resets itself each time that I try to turn it on, and then flashes the folder with the exclamation point. I have tried to restore it and update software but the computer won't recognize it. A few days before it broke the ipod would skip through some songs that it was unable to play for some reason, and now it makes a clicking sound when trying to start up. Did it die, or is there a way to fix this?

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Ipod frozen on Do Not Disconnect and Lock symbol is on screen

I didn't realize that my IPOD was in the "hold/lock" position when I plugged into my computer. I got a message when Itunes opened that said I had to reset my ipod, but i can't do anything. Its frozen on the Do Not Disconnect screen and the "lock" symbol is in the upper lefthand corner. I have tried to reset with the Menu & scroll button but NOTHING. It's just frozen.
Help.
Fith Generation IPOD 60GB Windows XP

Your issue sounds almost exactly like what happened to my iPod. Have you disconnected your iPod from the computer and the image still remains frozen? Or is it still connected? If it is still connected, reset your iPod from iTunes. When it's plugged in, iPod should appear under devices and there should be an option to "Restore iPod".

How do I stop iPod 5th gen from syncing Photos, not just music?

It is so long since I used my old iPod that I've forgotten how to select what I want and don't want to be downloaded.
When I synced it, it started downloading over 1000 photos from iPhoto. All I want to do is add an album I purchased from the iTunes store and a new playlist in iTunes. I can't even tell what it's downloading because all I see is a kind of flashing Do Not Enter sign with "Do not disconnect."
How am I supposed to know what it's downloading and when it's finished?
Help!

I would have a look at your iPod's User Guide for assistance on the different syncing preferences you can set up with your iPod and the different content that can be synced to it.
http://manuals.info.apple.com/en_US/iPod_Late_2006_Features_Guide.pdf
B-rock

If I reset my iPod touch 5th gen. will all my notes, pictures and apps be erased forever?

My mother set up iCloud on my iPod without my consent and she set it up so that I have all my little sister's apps, notes, pictures, and contacts. How can I get all my old information back without deleting all the stuff on her iPod 4th gen.? I already deleted the iCloud account. Do I have to reset anything in my settings? I do not want to start out fresh with all my info gone. I need my notes, pictures, and contacts soon! I really need help, please!!

You can import the photos to a coouter and sync them back to the restored iPod. However, they will be in a new album, not the Camera Roll album
You can email the Notes and then cut and paste them to Notes in the restored iPod
If you have app/Game data then
How to transfer game saves between iOS devices, without iTunes, and without jailbreaking | TUAW - The Unofficial Apple Weblog

IPod (5th gen) frozen

My iPod (a 5th generation) crashed and is now stuck on a black screen. I can't unlock it or turn it on, but when I was trying to get it to work, I pressed the screen shot combination and the photo sound played; the same happened when I plugged it in to charge; the sound played for that too.
Can anyone tell me what to do please? I'd be grateful for all advice.
Would restarting/resetting my iPod on my iTunes help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

"Do not disconnect" message and computer won't recognize iPod

Hi,
This morning I made the simple error of unplugging my iPod without safely ejecting it first--a moment's inattention and now I'm stuck.
I plugged it back in and tried to safely remove it as usual. The "remove this peripheral" window appeared but froze, with the hourglass hanging there.
I looked in the iPod User's Guide and it suggested rebooting the machine, so I did. The situation didn't change: the iPod said "Do not disconnect," it was not showing in the Windows Explorer or in iTunes, and the "safely remove" procedure froze.
I looked up online iPod help, following the link in iTunes, and tried "resetting"--didn't work. The "do not disconnect" message didn't budge.
I tried again with different USB ports--no luck.
I restarted my computer again. The iPod appeared in the Windows Explorer but not in iTunes. I tried to eject it safely through the system tray icon and was told "Windows does not recognize this peripheral. Try again. If Windows still does not recognize the peripheral, replace it." I tried to eject it via Windows Explorer and got another error message basically saying "I can't do anything with this drive."
The other two steps in the "five Rs" are "Reinstall iPod and iTune software" and "Restore your iPod." Both of these are impossible if the computer can't communicate with the iPod.
So my computer can't communicate with my iPod, and my iPod thinks it's still connected to the computer, so I can't use it. All because I made one thoughtless error and unplugged the iPod incorrectly. The iPod wasn't even in the process of updating or anything, it was just sitting there. Surely I'm not the only person this has happened to?? What on earth can I do?
Meanwhile it's really inconvenient since I'm leaving on vacation in a couple of hours and I had been planning on using the iPod-digital camera connector to store my photos on the iPod while traveling in Burma where I will have no access to computers.

Try resetting the iPod by holding the menu and center buttons for 6 to 10 seconds.
If that doesn't work, put it in disk mode http://docs.info.apple.com/article.html?artnum=93651 and then connect it to the PC and restore it with the latest ipod updater (Version 06-28-2006) You can download the latest here http://www.apple.com/ipod/download/

IPod 5th Gen. frozen on "Do Not disconnect" and computer won't recognize it

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