IPod 5th Gen: no photos/videos tab, Update & Restore buttons grayed out

Hi, I've got a PowerBook G4 667 DVI with a Macally cardbus USB 2.0 adaptor. I also have a sorta new 5th Gen 60GB iPod (bought Oct 2006). Using OS X 10.4.8 and iTunes 7.0.2.
I've already reinstalled the OS and iTunes a couple of times. No luck yet.
Since day 1 with this iPod, I've had these problems (using both USB 1 and 2):
(1) The photos and videos tabs do not appear in the iPod pane. (http://docs.info.apple.com/article.html?artnum=302583 is useless, as is the article it points to.)
(2) The update and restore buttons are always grayed out. The iPod came PC formatted. In order to Mac format it, I tried everything, struck out with tech support on the phone, and finally had to take it to the Apple store. It worked, restored, and reformatted fine on their iMac. Took 5 minutes. But still, with my computer, I still have the same problem.
(3) Whenever the iPod syncs, I get the following error message:
"Some of the items in the iTunes library were not copied to the iPod because your iPod software is too old. Go to the Summary tab and click Update," yada yada.
But I can't, since Update is always grayed out. The result is that none of my iTMS purchases will sync. All my mp3s and non-FairPlay music syncs fine. My computer is registered, and I do buy/download without problems. Maybe the iPod doesn't know what account it's linked to?
(4) Not a problem, but perhaps a cue to the cause of the others: in the Summary tab, software version and serial number are both "n/a".
Any ideas? I'm out of ideas.
Thanks.

After about a month of not using my 5th generation iPod, I connected it to the computer... only to be greeted by the wrong icon for the iPod itself and iTunes no longer recognizing it as a 5th generation iPod. The update/restore buttons are also greyed out, and no amount of restoring on different machines and updating and reapplying OS software seems to make a difference.
You are not alone on this one. I am at a loss as to what to do software wise, since it used to work just fine.

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Message was edited by: mavericksoccer_22

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