IPod 5th gen not recognized even in disk mode

My pre-classic iPod does not show up in iTunes even when in disk mode. I'm trying to restore it. It does show up on the desktop. Any suggestions?

Try a low level reformat of the device's hard drive using Disk Utility. See this article for instructions.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

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