Ipod 5th Generation 80 GB / Device Manager / Driver not Installed / Code 28

Well, where do I begin! Got my 1st Ipod 2 days ago & still unable to use it! I have installed & uninstalled the itunes 7 software numerous times. On phone w/ Apple for 1 hour...followed by online chat help w/ Dell.
I've tryed 4 different USB ports on my computer. The device Manager shows the Ipod w/ a ? and a ! in yellow. The add new hardware tells me, "Drivers for this device are not installed. Code 28." My computer reconizes that the ipod is plugged in, but will not do anything. There is no communication between the 2. Keeps telling me to insert cd for software for ipod.
Help! Does seem that other people are having similar issues. I think a software cd should of been provided w/ the ipod....not sure if that would of corrected my problem.

Hi,
Click Start > All Programs > Accessories > Run. the Run dialog appears,
Type %temp%, then click OK.
locate and enter into the HP Installation temporary folder, start with the 7Z characters.
If you can see several folders starting with 7Z, locate the latest one.
Click the Address bar area, then the full address path will appear,
Copy the full path location by clicking CTRL + P while the path is selected.
Enter the Device Manager.
Right click the printer name with the error mark, then click Update Driver.
Select the second option to manually locate the driver.
Paste the temporary folder path and click Next (Keep Include Sub Fulders marked), the driver should be updated.
Please let me know of any change,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

Apple Mobile Device USB Driver Not Working (Code 10)

i have a windows 8 laptop and the "Apple Mobile Device USB Driver" in the Device Manager recently stopped working, it has this little yellow triangle with a '!' in it next to it. i have restarted my computer/iphone several times, i've reinstalled itunes a few times, i've tried different USB ports and different cords.
it also says "This device cannot start. (Code 10)"
Please let me know if you have had and fixed this problem
thanks

Yep...^^
I just fixed my ipod nano problem on my own and figured I'd share as I have just spent the last 4 hours trying to trouble shoot all of Apple's problems...following everyone's tips...nothing worked until I figured it out on my own.
I'm running windows 7 and have an Ipod Nano (6th Gen). Hard drive crashed on computer. Replaced HD. Everything works fine now. Downloaded iTunes along with all other programs. Nano wouldn't show up or sync on iTunes. Said Device Driver Software was not successfully installed (some USB problems). Tried everything. Finally, I figured it out.
Disconnect Nano. Uninstall iTunes AS WELL AS
Apple Application Support, Apple Mobile Device Support, and Apple Software Update. Apple only
tells you to uninstall iTunes and reinstall..restart computer bla bla bla. I said screw it and uninstalled all Apple programs (well, the listed ones above). I hooked up my nano to my computer to make sure the device manager recognized it without anything else plugged in...and it did. I unplugged it. Reinstall iTunes and all three other Apple programs listed above will also reinstall. I opened iTunes and plugged in my nano. It started with the "installing device driver software" and I was sure
it wasn't going to work. Well, it did work. My nano showed up in the upper right bar of iTunes and synced. Unreal... I unplugged my nano and plugged in the wife's. Once again, "installing device driver software." Voila! Her's showed up and synced too. I plugged mine back it to make sure it worked and it did. I'm done. It's working. Hope these steps work for you as well.

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. Please help

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

My ipod 5th generation charges when connected to my PC but not recognised in itunes with windows 8.1

Why is my ipod 5th generation not recognised in itunes in windows 8.1?Connection to my PC only charges the battery.

Did this iPod previously work with this computer (running Windows 8.1), and does not now for some reason? Or is this the first time (or the first time with Windows 8.1)?
The fact that only the battery charging symbol appears on the iPod screen seems to indicate that the iPod does not recognize a data connection. It's like you are connecting the iPod to USB (wall) power adapter. It is likely that the Windows system also does not see the iPod as a connected device; you should confirm by looking at Device Manager.
You should rule out a faulty USB docking cable. The dock connector has separate connection points for power and data, so it is possible for it to connect to charge the battery but not connect for data. So, if possible, try another docking cable, or try the cable you have with another Apple device.
You should rule out a problem on the USB port. If you connect something else to the same port, does it work properly? Preferably, you should use something similar, like a USB flash drive or port-powered external drive, and try copying over some large files.
If the USB port and docking cable are OK, the cause is more likely to be on the iPod (such as a dock connector that is worn out from use).

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please ad

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please advise

Try Andrei Cerbu's post here, JF Fourie's post here, or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update. See also TS1363: iPod: Appears in Windows but not in iTunes.
tt2

Wifi will not work on iPod 5th Generation

I have had my iPod 5th generation since early September of last year. It was been working smoothly up until today. The wifi is on and it is recognizing networks but when I attempt to join it either says 'Unable to connect to network' or I put in the password to the wifi network and it immediately asks me to re-enter the password. I have restarted my wireless router, restarted my iPod, reset my network settings on the iPod and it is still doing the same thing. I have not jail broke this iPod ever and it is up to date using iOS 8.1.3 which I installed three days ago. The wifi was working fine immediately after the update which makes me unsure if that is what caused this. Does anyone know how I might fix this.

Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod 5th Generation is not powering on

I need your help everyone. My iPod 5thGen is not working. What happened was battery was at around 20% and since I was playing, I decided to charge it. I connected it to the wall outlet but it wasn't doing anything, So I decided to remove the cable and pushed through playing letting the battery drained, And so it did, I connected it again but still no response. I've done the typical reset (holding the power and home button at the same time) but nothing happens. It just happened I think within the day I updated the software, just before christmas of 2014.
I wanted to have a local Apple store to check it however I'm afraid of how much would it cost. My dad just bought it in Riyadh, Saudi Arabia last first week of September of 2014 and came home to Philippines same month and gave it to me. It is, I guess, the latest Ipod 5th Generation because it has Facetime already. He bought it from Jarir Bookstore in Riyadh. I think its still under warranty but how do I prove it to Apple if I don't have its warranty with me?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The appointment/evaluation is free
Apple Retail Store - Genius Bar

My home button is not working on my ipod 5th generation

Can you please advise me my Ipod 5th generation home key is not responding

Try:
http://snapguide.com/guides/calibrate-your-home-button/?utm_expid=69945963-15
fix for Home button
iPhone Home Button Not Working or Unresponsive? Try This Fix
- If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
- If not under warranty Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
You can do it an an Apple store by:
Apple Retail Store - Genius Bar
or sent it in to Apple. See:
Apple - Support - iPod - Service FAQ
- There are third-party places like the following that will repair the Home button. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Ipad not connecting to Windows 7 (not showing up in windows explorer or Itunes)on to windows 7 device manager driver

After having someone fix problems with my windows, I now cannot connect my ipad to my computer or itunes. I get a yellow triangle with exclamation point in the device manager. I have tried to uninstall and install, and disable and unable. I also tried reinstalling itunes. However, nothing has worked. It might be a problem with the correct driver not being on the computer. It finds Apple Mobile Device USB Driver but cannot install because "one of the installers for this device cannot perform the installation at this time." Any ideas?

Hey ct1110,
Thanks for the question, and great troubleshooting so far. The following resource provides some great steps, some of which you may have already tried. Specifically, I recommend running through the steps in “5. Verify that the Apple Mobile Device USB Driver is installed”:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

Okay so my ipod 5th generation, isnt turning on at all. It isnt charging either, its not responding at all. Now I cant restart it because my home button is broken. So what do i do? I cant buy another one, N couldnt back it up on i Cloud. so help

Okay so my ipod 5th generation, isnt turning on at all. It isnt charging either, its not responding at all. Now I cant restart it because my home button is broken. So what do i do? I cant buy another one, N couldnt back it up on i Cloud. so help . this had happened to me before, so i left my ipod on the charger all day and left it alone and later that night turned on. but this time that didn't work. but this time i kept trying to turn it on while it was on the charger. i need this ipod. only this one. so please help

Try:
Turn on without Home/Power Button

My iPod nano, 5th generation is frozen and will not respond. There is a charge, was just used 2 hrs ago, and has a song showing on the face but will not turn off or respond

MMy iPod nano 5th generation is frozen and will not respond. There is a picture of a an artist on it, it has a charge, was used fine 2 hrs ago, won't turn off ?..

Good Afternoon CPilkington1,
If your iPod nano is unresponsive, follow the troubleshooting steps below:
Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
http://www.apple.com/support/ipod/five_rs/nano5gen/
If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
Regards,
- Judy

Drive appears in device manager but not in My Computer

I just wanted to post a solution that took me about 2 hrs to solve. Issue was, my firewire WD TB drive would be seen, by XP (SP3) on boot camp, in xp's device manager but not in My Computer. My goal was to format this as an NTFS drive for my boot camp files. I was unable to format this in Leopard as ntfs either. I tried installing HD drivers and formatting from leopard as FAT32 (just so Windows would see it) but all failed.
The solution I used was as below. (this would not work if you want to retain data on the drive, I didn't care as I was setting up an old drive and reformatting from scratch). Solution:
- Download free 10-day trial of Paragon's NFTS for Mac.
- Install on Leopard (note app seems sparse after download as if it didn't work) but... then...
- Open Disk Utility, you'll notice more options under Erase>Format Options drop down. Paragon acts like a plugin it seems and gives Disk Utility NTFS format options. Don't erase yet...
- Go to Partition tab, Select 1 partition and the options and select Master Boot Record and partition. (Win XP didn't see my 2nd partition when I did this so maybe it can only see the one). Anyhow create 1 big MBR partition.
- Then, go back to erase if you want and zero out.
Drive should then appear when you restart in XP.
I reformatted here from xp too just to be sure that the drive would be fully xp compatible though not sure this would be necessary.
BTW - I also had a 120GB usb drive with the same issue. For some reason with this one I was able to simply erase as FAT32 from leopard without the Paragon plugin and it showed up in XP. Go figure.

Hi Simnap,
Unfortunately Windows XP can only read hard drives that are 2 TB's or less due to barriers set in place by the age of the operating system and the hardware of that time period, even if its still used now. So you may have to partition the drive into (2) 2 TB's or (4) 1 TB's in order for XP to see it. Mac OS X supports 4 TB and above, just not XP.
Kind Regards,
Sidney S. Ramirez

Western digital 3tb 2nd hard drive shows up in device manager but not in disk manger.

Internal wd 30eurs drive shows up in device manager but not disk manager. Any suggestions on how to format this drive and partition it. I am running windows 7 64bit os

Open the Windows Control Panel and then select Device Manager which allows you to initialize and format new hard drives installed in your system.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

How do I Sync All 5,000 of my songs onto my iPod 5th Generation without no problems at all, Most of my songs have the Album Artworks, some are ACC converted but after the "Changes Are Applied", it will say - Songs were not synced. File wasn't convert

I Am having a problem with syncing 5,000+ songs onto my IPod 5th Generation. Everytime I sync, some songs will either go away or ALL of them will come off my iPod. I have iTunes 12 for Windows, and it has a slow syncing process and it will take days for songs to get on the iPod. It will even say that any of the songs "we're not synced to my iPod because the file wasn't converted..
I Need help please, I would appreciate it.

Hey Bryce,
Welcome to Apple Support Communities.
It sounds like some songs aren’t being synced to your iPod touch because they aren’t in a compatible format. Can you play those tracks in iTunes? Try selecting the tracks that won’t sync and creating a new version of them with iTunes as shown in the article below.
iTunes 11 for Windows: Save a copy of a song in a new file format
Take care,
-Jason

Ipod 5th Generation 80 GB / Device Manager / Driver not Installed / Code 28

Similar Messages

Maybe you are looking for