Ipod 5th generation problem

Everytime I try to sync my iPod in order to add videos all it says is "device is not available." Do you have to sync it to add videos? Will someone please point me in the right direction? Thanks for any help.
[email protected]

You need to update to 10.3.9 and itunes 6 if you don't already have it.
Yes, you add the video to your itunes library and then sync ipod to itunes.

Similar Messages

PLEASE HELP!!!!!!!! Big Ipod 5th Generation problem.

O.K. I was stupid and purchased a 5th Gen Ipod off my cousin and it worked one day and shut off for ever. the next day i plugged it into my computer and that one battery symbol with the lightening bolt symbol showed up without the animation of it charging, then it dissapeared 10 mins later. I tried using the plug outlet to charge it but all it does is light the screen up grey color. It even blinks that grey color sometimes. Just wondering if someone else has had that problem and if anyone has some advise. Maybe it needs a new battery port or lcd screen? I dont have the original box or reciept but want to repair for a reasonable price if possible. Please Help! Its the first time I've ever had something nice like this and really want it to work, again any help would be appreciated.

i had the same problem only i bought it from brandsmart and it was faulty so i had to return it back to the carrier which is apple and they sent me back a new one and i live in the bahamas so it was hectic for me so i wud suggest you report the problem to apple

How do I Sync All 5,000 of my songs onto my iPod 5th Generation without no problems at all, Most of my songs have the Album Artworks, some are ACC converted but after the "Changes Are Applied", it will say - Songs were not synced. File wasn't convert

I Am having a problem with syncing 5,000+ songs onto my IPod 5th Generation. Everytime I sync, some songs will either go away or ALL of them will come off my iPod. I have iTunes 12 for Windows, and it has a slow syncing process and it will take days for songs to get on the iPod. It will even say that any of the songs "we're not synced to my iPod because the file wasn't converted..
I Need help please, I would appreciate it.

Hey Bryce,
Welcome to Apple Support Communities.
It sounds like some songs aren’t being synced to your iPod touch because they aren’t in a compatible format. Can you play those tracks in iTunes? Try selecting the tracks that won’t sync and creating a new version of them with iTunes as shown in the article below.
iTunes 11 for Windows: Save a copy of a song in a new file format
Take care,
-Jason

I have an iPod 5th generation 30 gb it charges on mac os iTunes fine,but i still have problem i can't put now tunes on the iPod i tried every thing reset and all of this stuff..help please

I have an iPod 5th generation 30 gb it charges on mac os iTunes fine,but i still have problem i can't put now tunes on the iPod i tried every thing reset and all of this stuff..help please

Hi Mohamed4000,
Thanks for visiting Apple Support Communities.
If your iPod isn't syncing, make sure you've tried all the steps in our iPod assistant:
http://www.apple.com/support/ipod/five_rs/ipod5gen/
Best Regards,
Jeremy

My iPod 5th generation charger doesn't work but it says it's charging. When I use another person'a charger, the iPod charges fine. Has anyone had this problem?

My iPod 5th generation, The charger doesn't work but it says it's charging. When I use another person's charger, the iPod charges fine. Has anyone had this problem?

Yes, the Lightning cables do fail sometimes. They are covered by the same one-year warranty as the iPod
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HI!!!HELP?someone............new ipod 5th generation user here....pls

I bought a new ipod 5th generation (30gig)2 and a half months from now.
Problems:
1.) I accidentally/i intended to reset my ipod while still connected to pc (windows xp->how stupid of me.
2.) After resetting all videos,songs etc... are gone but pic are still in my ipod-> where did they go?deleted perhaps?
3.) I deleted the itunes, restart my pc and reinstallitunes and again and restart my pc bec itunes no longer recognize my ipod->(itunes says:i need to have an ipod software updater to restore factory settings)
4.) I go to the apple website to download latest ipod updater then i saved it to: Save to disk
5.) Then in my pc desktop an icon for adobe:ipodsetup.exe->click it but it says:There was an error opening this document.The file is already open or in use by another application.-> cant understand what it implies...
6.) So because of that i deleted all the remaining files in my ipod which was MY PICS. so it leaves my ipod no songs etc as in empty as ever.
7.) I reset it twice and turned it ON->of course not connected to pc or anything-so i checked out the SETTINGS of my ipod, then to ABOUT, then discovered that -IPOD SONGS:0,VIDEOS:0,PHOTOS:0,CAPACITY:27.8(i have no questions about this i know why 2.2 was already consumed because of the menus/internal settins whatever), but AVAILABLE:23.5!!!!!!!!->WHY?I THOUGHT IT WILL GO BACK TO 27.8, does this mean my ipod has some defects or something?i took care of my ipod has a protective crystal casing, never fall of from my hands/while being use in short its my partner in life as of now.
8.) so if anyone who has a kind heart to hear my problems please help me..thank you
ipod 5th generation (30 gig video) Windows XP

WOW, you have a big problem. My first suggestion is to restore your ipod, like btabz said. Other things you could do are 1). Send it in to a electronics store or apple.
2). Get a new ipod (LAST RESORT)
3). 5 R's- See http://www.apple.com/support/ipod/
-Taps-

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. Please help

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I tried downloading the iOS8 to my iPod 5th generation and when it finished downloading it shut down completely and it said there was an error and no the iPod is in recovery mode. What can I do to restore it and update it? Please, I need help.

Hello,
I recently tried downloading the IOS8 to my iPod 5th generation and when it was almost done the computer said there was an error. Right after that, the iPod shut down completely and now it's on recovery mode. I plugged it in and it said that I had to restore it and update it so I could use it again but it doesn't let me. What can I do? I even did a backup before the update.
I really need help.

What happens when you connect to computer and restore via iTunes?
Without knowing that:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Given an older ipod , 5th generation and 30GB, can't restore

I was given an older iPod, 5th generation 30GB, I can't reset or restore it using windows 7 based computer even with the most current iTunes download. Is anyon e else having trouble resetting older iPods with windows or is their something wrong with the iPod itself. And if there is a problem with the iPod, does anyone know the approximate cost to get it repaired. I can't get anyone at Apple to tell me anything without it being looked at by a 'Genius' first. I don't want to waste my time driving an hour each way to an Apple store if I would better off just buying a new one. Any help would be greatly appreciated.
Here's more information on error message, it just says 'unknown error' and won't go into disc mode.when following the '5 R's' in technical support.

Zac henderson wrote:
...Couldnt restore ipod, error code (9) " ...
Try here > Configure security software

Whenever I go to iTunes with my iPod 5th generation 32 gb iPod Touch, running iOS 8.0.2, It tells me that the "Other" category is using up 14.59 gb of data. I have no clue why it says this and I have searched the internet for fixes and none worked.

Whenever I go to iTunes with my iPod 5th generation 32 gb iPod Touch, running iOS 8.0.2, It tells me that the "Other" category is using up 14.59 gb of data. I have no clue why it says this and I have searched the internet for fixes and none worked. I have tried on a windows and a mac and noticed no change. I have tried restoring to a backup but that didn't help. I haven't had time to do a full restore but I will try if the problem persists.

An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software

IPod 5th generation recognized in iTunes but won't charge

Hello Apple Support Community,
I'm writing this on behalf of my girlfriend, who is having problems with her iPod, I tried searching google and the forums here but I couldn't find a satisfactory answer.
Basically what happens is this:
iPod gets plugged in and shows the "do not disconnect" screen and starts charging (what comes next kind of happens simultaneously) not long after that, I'd say a minute at most, the normal menu screen comes up and the lightning symbol on the battery disappears, iTunes recognizes the device and allows you to browse the files and it gives the option to sync but we haven't done that yet (the laptop we're trying to charge it off is new and has an empty iTunes library) and we don't want to lose the data on the iPod. It works fine on other computers, i.e. she can charge it with no problem from her desktop PC and as far as i know any other PC/laptop available to us
Does anyone have any idea what's wrong and how to solve it?
Technical details:
iPod 5th generation, 60gb
Laptop brand: Samsung
OS: Windows 8
USB status: Ports all work and from what I can tell they're all 500mA
Tried:
Switching USB ports, none seem to make it charge
Resetting iPod
We don't have extra cables so we can't try switching them and we haven't tried restoring the iPod yet since we don't want to lose data.
If you need more info, let me know
Thank you very much for your time!

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

My ipod 5th generation charges when connected to my PC but not recognised in itunes with windows 8.1

Why is my ipod 5th generation not recognised in itunes in windows 8.1?Connection to my PC only charges the battery.

Did this iPod previously work with this computer (running Windows 8.1), and does not now for some reason? Or is this the first time (or the first time with Windows 8.1)?
The fact that only the battery charging symbol appears on the iPod screen seems to indicate that the iPod does not recognize a data connection. It's like you are connecting the iPod to USB (wall) power adapter. It is likely that the Windows system also does not see the iPod as a connected device; you should confirm by looking at Device Manager.
You should rule out a faulty USB docking cable. The dock connector has separate connection points for power and data, so it is possible for it to connect to charge the battery but not connect for data. So, if possible, try another docking cable, or try the cable you have with another Apple device.
You should rule out a problem on the USB port. If you connect something else to the same port, does it work properly? Preferably, you should use something similar, like a USB flash drive or port-powered external drive, and try copying over some large files.
If the USB port and docking cable are OK, the cause is more likely to be on the iPod (such as a dock connector that is worn out from use).

Wifi will not work on iPod 5th Generation

I have had my iPod 5th generation since early September of last year. It was been working smoothly up until today. The wifi is on and it is recognizing networks but when I attempt to join it either says 'Unable to connect to network' or I put in the password to the wifi network and it immediately asks me to re-enter the password. I have restarted my wireless router, restarted my iPod, reset my network settings on the iPod and it is still doing the same thing. I have not jail broke this iPod ever and it is up to date using iOS 8.1.3 which I installed three days ago. The wifi was working fine immediately after the update which makes me unsure if that is what caused this. Does anyone know how I might fix this.

Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod 5th generation started loosing its battery really fast and now it wont even turn on.

My iPod 5th generation is just over a year old and its screen is a bit cracked. a couple of months ago it started to keep its battery less and less and it would go to 100% battery after a couple of minutes and then when unplugged it would die just as quickly. For the past week or so I've had to use it plugged in as it was barely keeping any charge (1 minute) at the most.Last night I was using it and i unplugged it and put it on the shelf i presumed it would be okay through the night as i wasn't using it. But when i woke up it wasn't turning on at all and so i plugged it into the charger. The apple symbol came up for about a minute and then the screen went blank. I thought I'd leave it plugged in to see what would happen but it kept repeating the symbol to blankscreen process. If anyone knows whats wrong with it or how to fix it please tell me. as it took me a long time to save up for it and its a big loss of money for me.

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
And
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
I suspect that the event that caused the screen problem as progressed and is causing the other problems.

Ipod 5th generation problem

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