Ipod 5th Generation Video Audio Problem

well i have a couple of movies on my ipod. and when i play it for the first about 10-20 minutes the audio matches up with the video. But then after that the audio lags behind the video so i hear stuff almost 2 seconds after i see it happen on the screen. What could i do to fix this or at least just make the audio not so far off from the video? Thanks for the help

Dear deggie, hi, thanks for the tip as to what I should be looking for in the slot. However, sadly, it all looks to be fine (well, at least the same as my other iPod).
HR, thanks for the tip re opening the iPod, unfortunately, it is 15 months old, so well past the 12 month warranty expiry (ridiculous, isn't it?).
Here in Australia, we don't have access to Genius Bars and Apple Stores, just the local distributors, and they want $210 to repair/replace the iPod, which, frankly I find a bit rich, considering that it hasn't been mistreated in any way and the other iPod I have has been running fine for more than two years.
I get the feeling, judging by the many complaints on these forums regarding the problems that the gen 5 iPod being recognised and connecting to both Mac and Windows, that this cannot just be purely user error or maltreatment. However, I'm unsure as to what can be done to resolve them or get Apple to admit to there being a problem.
One of the things that confuses me, is that all the internal diagnostics (menu + select then select + back) including USB communication, all come back fine, when, as mentioned in an above post, it most patently is not. Anyone have any clues as to what this might be due to?
If, by some bizarre fluke, I manage to find a resolution to this problem (short of going and paying Apple $210), I'll post back here with it.
Again, thanks for the help, cheers, Peter

Similar Messages

How do I Sync All 5,000 of my songs onto my iPod 5th Generation without no problems at all, Most of my songs have the Album Artworks, some are ACC converted but after the "Changes Are Applied", it will say - Songs were not synced. File wasn't convert

I Am having a problem with syncing 5,000+ songs onto my IPod 5th Generation. Everytime I sync, some songs will either go away or ALL of them will come off my iPod. I have iTunes 12 for Windows, and it has a slow syncing process and it will take days for songs to get on the iPod. It will even say that any of the songs "we're not synced to my iPod because the file wasn't converted..
I Need help please, I would appreciate it.

Hey Bryce,
Welcome to Apple Support Communities.
It sounds like some songs aren’t being synced to your iPod touch because they aren’t in a compatible format. Can you play those tracks in iTunes? Try selecting the tracks that won’t sync and creating a new version of them with iTunes as shown in the article below.
iTunes 11 for Windows: Save a copy of a song in a new file format
Take care,
-Jason

Ipod 5th generation video and G2 Shuffle - how to manage both?

I have about 30 gigs of music on my itunes, and somebody gave me an old shuffle. I want to sync it with certain songs for my son but I want the big ipod to continue to do a complete sync. I nuked the existing music on the shuffle, made a playlist, and not seeing an option to sync with a specific set of tunes, I dragged the playlist and dropped in onto the shuffle's name. Now the music is there, but how do I get it to sync automatically if I update that playlist?
What is Autofill?
Did I do this the best way or is there a better way?

You have to set it to sync playlists.
Go to the music tab and select what you want to sync.
You can look up the manual:
http://support.apple.com/manuals/#ipod

5th generation video iPod USB not working

Hi, my 15 month old iPod 5th generation video no longer connects with USB on my iBook (all my other USB devices work just fine in the two USB 2 ports).
The screen lights when iPod is plugged in and when unplugged using USB, but that appears to be the in toto communication performed.
I have performed the five Rs, and putting the iPod into disc mode yields the expected result on the screen of the iPod (tick and OK to disconnect) but no connection to the computer (yes, I have plugged/unplugged a number of times).
I have disconnected the battery (as another poster suggested) for several minutes and that does not seem to have helped in resetting the system.
It charges just fine via Firewire (either by a Firewire port on my iBook or by an Apple Firewire AC adaptor type charger), with absolutely no charging taking place when connected with USB (either by a USB 2 port on my iBook (G4 2004 model) or by an Apple USB AC adaptor type charger).
I have also tried three different USB cables, one old, two brand new Apple ones (all of which work just fine on my old 4th gen iPod, my daughter's 3rd gen iPod and my partner's two 4th gen iPods).
When I run the inbuilt diagnostics on the iPod, all of them come back as ok, including USB, both as charging and communication, so, in theory, everything should be ok, but most patently isn't.
I have tried to use the iPod on a Windows 2000 computer and an older iMac (both of which otherwise work fine with other iPods either using USB and Firewire) with nil recognition by any.
I've looked in the wide dock connection plug at the bottom of the iPod as another poster said that the connection pins might be bent, however, I can't see any actual pins, just a wide tongue in the middle, the same as on my other older iPod. Or do I need to open up the iPod and look for something in there?
Judging by the nr of comments and questions on similar issues here with the 5th generation video iPod, there should be a definitive fix for this problem, although, after looking through as much of the forums that might relate to this problem, no one seems to have come up with an explanation, let alone a solution for it.
So, my question remains, my iPod 5th generation video no longer connects with USB on my iBook, has anyone else (taking into account the above information), either had/have this problem and or found a resolution to it?
Cheers, Peter
iBook G4 Mac OS X (10.4.9) 5th generation video iPod

Dear deggie, hi, thanks for the tip as to what I should be looking for in the slot. However, sadly, it all looks to be fine (well, at least the same as my other iPod).
HR, thanks for the tip re opening the iPod, unfortunately, it is 15 months old, so well past the 12 month warranty expiry (ridiculous, isn't it?).
Here in Australia, we don't have access to Genius Bars and Apple Stores, just the local distributors, and they want $210 to repair/replace the iPod, which, frankly I find a bit rich, considering that it hasn't been mistreated in any way and the other iPod I have has been running fine for more than two years.
I get the feeling, judging by the many complaints on these forums regarding the problems that the gen 5 iPod being recognised and connecting to both Mac and Windows, that this cannot just be purely user error or maltreatment. However, I'm unsure as to what can be done to resolve them or get Apple to admit to there being a problem.
One of the things that confuses me, is that all the internal diagnostics (menu + select then select + back) including USB communication, all come back fine, when, as mentioned in an above post, it most patently is not. Anyone have any clues as to what this might be due to?
If, by some bizarre fluke, I manage to find a resolution to this problem (short of going and paying Apple $210), I'll post back here with it.
Again, thanks for the help, cheers, Peter

I have an iPod 5th generation 30 gb it charges on mac os iTunes fine,but i still have problem i can't put now tunes on the iPod i tried every thing reset and all of this stuff..help please

I have an iPod 5th generation 30 gb it charges on mac os iTunes fine,but i still have problem i can't put now tunes on the iPod i tried every thing reset and all of this stuff..help please

Hi Mohamed4000,
Thanks for visiting Apple Support Communities.
If your iPod isn't syncing, make sure you've tried all the steps in our iPod assistant:
http://www.apple.com/support/ipod/five_rs/ipod5gen/
Best Regards,
Jeremy

My iPod 5th generation charger doesn't work but it says it's charging. When I use another person'a charger, the iPod charges fine. Has anyone had this problem?

My iPod 5th generation, The charger doesn't work but it says it's charging. When I use another person's charger, the iPod charges fine. Has anyone had this problem?

Yes, the Lightning cables do fail sometimes. They are covered by the same one-year warranty as the iPod
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HI!!!HELP?someone............new ipod 5th generation user here....pls

I bought a new ipod 5th generation (30gig)2 and a half months from now.
Problems:
1.) I accidentally/i intended to reset my ipod while still connected to pc (windows xp->how stupid of me.
2.) After resetting all videos,songs etc... are gone but pic are still in my ipod-> where did they go?deleted perhaps?
3.) I deleted the itunes, restart my pc and reinstallitunes and again and restart my pc bec itunes no longer recognize my ipod->(itunes says:i need to have an ipod software updater to restore factory settings)
4.) I go to the apple website to download latest ipod updater then i saved it to: Save to disk
5.) Then in my pc desktop an icon for adobe:ipodsetup.exe->click it but it says:There was an error opening this document.The file is already open or in use by another application.-> cant understand what it implies...
6.) So because of that i deleted all the remaining files in my ipod which was MY PICS. so it leaves my ipod no songs etc as in empty as ever.
7.) I reset it twice and turned it ON->of course not connected to pc or anything-so i checked out the SETTINGS of my ipod, then to ABOUT, then discovered that -IPOD SONGS:0,VIDEOS:0,PHOTOS:0,CAPACITY:27.8(i have no questions about this i know why 2.2 was already consumed because of the menus/internal settins whatever), but AVAILABLE:23.5!!!!!!!!->WHY?I THOUGHT IT WILL GO BACK TO 27.8, does this mean my ipod has some defects or something?i took care of my ipod has a protective crystal casing, never fall of from my hands/while being use in short its my partner in life as of now.
8.) so if anyone who has a kind heart to hear my problems please help me..thank you
ipod 5th generation (30 gig video) Windows XP

WOW, you have a big problem. My first suggestion is to restore your ipod, like btabz said. Other things you could do are 1). Send it in to a electronics store or apple.
2). Get a new ipod (LAST RESORT)
3). 5 R's- See http://www.apple.com/support/ipod/
-Taps-

IPOD 5th Gen Video - Multiple post iTunes 7.0 issues

My 5th Generation IPOD had been working perfectly and I didn't have an issues until I upgraded to version 7 of iTunes for Windows and I cannot manage it anymore although it works fine as a player. I've run into the following issues and they are not resolved and I'm not making progress at all.
1.) When I connect my iPod it shows up as a disk on my Windows system but iTunes does not discover it or display it in the iTunes application. To get it to show up I have to exit iTunes and then I have to restart the IPOD Service and then restart iTunes. This works sometimes. I have disabled anti-virus and other services to verify that there isn't a conflict and it didn't fix the problem.
2.) Ever since the upgrade to the iTunes 7.0 I get the prompt to upgrade my software to 1.2. I think the player is running one revision back which was 1.1x. I've never been able to update to 1.2 because if I click the install button the progress bar displays a narrow line that moves left to right but it never stops. After about 20 seconds the iPod will disconnect from the computer completely like has aborted but I dont get an error. Meanwhile, iTunes just sits there in a loop and the only way I can get out of it is to kill the iTunes process via the task bar.
3.)Now after upgrading to the latest updated version (that supposedly fixed bugs) I have a new problem. I can purchase music/videos from iTunes Store but when I try to transfer it them to the IPOD it says that it cannot because the IPOD software is too old. Now this is insult to injury!
My steps to resolve:
What I have done up to this point is run diagnostics via the IPOD itself. I ran all of them and it checked out fine. Then I ran diagnostics via iTunes and everything checks out there also. I've run Windows ScanDisk on it and it appears there are 4 .CHK files so it did find a problem. So, I finally decided to reload the unit and start over. Unfortunately, I get the same behavior when I try to reload to defaults and iTunes just sits there and the IPOD disconnects from my PC after 20 seconds. So, I was thinking that I could format the iPOD using FAT32 and then have iTunes reload it once the disk was clean (I've read this is possible) but I can't because Windows says that 60GB is too big a volume to format with FAT32. OK, now what do I do? What really annoys me is I cannot use the old IPOD Updater 2006-06-28 software because it says I need to use iTunes 7.0 to update it even though the IPOD is running software from the Updater 2006-06-28 utility! iTunes 7.0 *****!!! Please help!
iMAC & PC Mac OS X (10.4.7)
IPOD 5th GENERATION + WIN Windows XP Pro

RESOLVED. Called support and iTunes 7.0 requires that Windows Terminal Services be used in order for it to work properly. I always disable this for security reasons. Once I changed it to manual and rebooted iTunes worked fine and all problems have been resolved. I was told that they may of changed the scripting with iTunes 7.0 where it requires it. I was also told that Terminal Services is linked to USB ports somehow which is weird. Regardless all problems were resolved.

Help with my addicted Ipod 5th generation!

My Ipod 5th generation is fully charged but only works if it is charging. When I try to turn it on (in this case it's not charging) the apple sign shows but then it turns off again. I have updated it to see if it would fix the problem but nothing... A couple months ago it reserted by it self... It has gone mental... Or it was brainwashed like when I try to explain to someone what happened. I could only update it now though. Please guys, help me.. I need my music...
Sincerely
Luthyn ^.^

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. Please help

I bought an apple iPod 5th generation the other day and I cannot remember the unlock passcode. I have done the restore thing, but because I never set it up or synced it with iTunes, it does not recognize my device. It is disabled for one hour. There's only a few things that could be my passcode, but because it disables for an hour, it is time consuming trying to figure it out. What do I do? I do not care about having to erase everything since it's new and there's nothing on it, but it was never synced with iTunes.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I tried downloading the iOS8 to my iPod 5th generation and when it finished downloading it shut down completely and it said there was an error and no the iPod is in recovery mode. What can I do to restore it and update it? Please, I need help.

Hello,
I recently tried downloading the IOS8 to my iPod 5th generation and when it was almost done the computer said there was an error. Right after that, the iPod shut down completely and now it's on recovery mode. I plugged it in and it said that I had to restore it and update it so I could use it again but it doesn't let me. What can I do? I even did a backup before the update.
I really need help.

What happens when you connect to computer and restore via iTunes?
Without knowing that:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod 5th gen, video 30bg, will sync/restore, won't play

I am running Windows 7, with all updates (as of 3/14/2014) have itunes 11.1.5.5 showing no available updates. When I plug into the USB port, the ipod gets recognized, Itunes starts. I can see the files on the ipod. I have reset the ipod and restored. Same problem. When I drill down to the actual file I want to listen to, it doesn't play. On the screen the icon changes from pause to the arrow for play, the index line never advances. You can hit the select button, use the scroll wheel to advance through the file, and hit play again, but no noise. There isn't noise if in the dock (which other ipods and iphones work with in the house) there is no noise if the headphones are plugged in. i was thinking harddrive, so I replaced it. couldn't get the new one to function. When the new harddrive was in the unhappy face would come up. I could force into disk mode, in hopes of restoring it, but in disk mode, neither windows and hence itunes would recognize it as an ipod. I put the old hard drive back in thinking maybe I damaged the cable, but it came right up, but with the same problem, it won't play the sounds... I replaced the Zif cable just in case, still the same...
i've sure seen lots of Ipod 5th gen video for sale on Ebay, compared to the 4th that I had, which I broke the scroll wheel cable on, but never had such problems with it. Any thoughts out there from someone who might know what it's doing? It seems weird that it loads the music files, and deletes the music files but won't play them. The only other thing I can think of perhaps is the battery too low to spin the hard drive up to play? It does seem to be a very small (physically) battery compared to the 4th gen... but it is thicker...
When I got it it was doing the low power thing, so I did all the steps to re-charge, and restore, but it won't play the files... Thanks for any thoughts!
Jesse

It sound like you did some good troubleshooting. Thanks for providing the details. I don't think a problem like this is related to the battery.
With a 5th gen iPod (early version) that has a 30GB hard drive, it may have problems using a larger capacity hard drive. That may explain the different problem you had when you replaced the hard drive, if you changed the capacity.
Try the following test. Do another Restore from the iPod's Summary screen in iTunes. At the end of the Restore process, choose NOT to sync anything automatically.
Go to the iTunes Store and download a free song. You can find the current free songs by clicking Free on iTunes under QUICK LINKS, on the iTunes Store Home screen.
Manually load that ONE song on the iPod. Disconnect iPod and try to play that one song. Does this same problem occur?

Given an older ipod , 5th generation and 30GB, can't restore

I was given an older iPod, 5th generation 30GB, I can't reset or restore it using windows 7 based computer even with the most current iTunes download. Is anyon e else having trouble resetting older iPods with windows or is their something wrong with the iPod itself. And if there is a problem with the iPod, does anyone know the approximate cost to get it repaired. I can't get anyone at Apple to tell me anything without it being looked at by a 'Genius' first. I don't want to waste my time driving an hour each way to an Apple store if I would better off just buying a new one. Any help would be greatly appreciated.
Here's more information on error message, it just says 'unknown error' and won't go into disc mode.when following the '5 R's' in technical support.

Zac henderson wrote:
...Couldnt restore ipod, error code (9) " ...
Try here > Configure security software

Whenever I go to iTunes with my iPod 5th generation 32 gb iPod Touch, running iOS 8.0.2, It tells me that the "Other" category is using up 14.59 gb of data. I have no clue why it says this and I have searched the internet for fixes and none worked.

Whenever I go to iTunes with my iPod 5th generation 32 gb iPod Touch, running iOS 8.0.2, It tells me that the "Other" category is using up 14.59 gb of data. I have no clue why it says this and I have searched the internet for fixes and none worked. I have tried on a windows and a mac and noticed no change. I have tried restoring to a backup but that didn't help. I haven't had time to do a full restore but I will try if the problem persists.

An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software

IPod 5th generation recognized in iTunes but won't charge

Hello Apple Support Community,
I'm writing this on behalf of my girlfriend, who is having problems with her iPod, I tried searching google and the forums here but I couldn't find a satisfactory answer.
Basically what happens is this:
iPod gets plugged in and shows the "do not disconnect" screen and starts charging (what comes next kind of happens simultaneously) not long after that, I'd say a minute at most, the normal menu screen comes up and the lightning symbol on the battery disappears, iTunes recognizes the device and allows you to browse the files and it gives the option to sync but we haven't done that yet (the laptop we're trying to charge it off is new and has an empty iTunes library) and we don't want to lose the data on the iPod. It works fine on other computers, i.e. she can charge it with no problem from her desktop PC and as far as i know any other PC/laptop available to us
Does anyone have any idea what's wrong and how to solve it?
Technical details:
iPod 5th generation, 60gb
Laptop brand: Samsung
OS: Windows 8
USB status: Ports all work and from what I can tell they're all 500mA
Tried:
Switching USB ports, none seem to make it charge
Resetting iPod
We don't have extra cables so we can't try switching them and we haven't tried restoring the iPod yet since we don't want to lose data.
If you need more info, let me know
Thank you very much for your time!

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

Ipod 5th Generation Video Audio Problem

Similar Messages

Maybe you are looking for