Ipod 6th Generation won't sync with Itunes but is being recognised as a device on windows

Recently had to get my laptop set back to factory reset. I have reinstalled Itunes and uploaded my music back on Itunes but my Ipod wont sync. The Ipod itself is saying that it’s connected and my laptop is recognising it as a device and saying that it is working correctly. I’ve reset the Ipod and had a look at the firewall on my computer (Windows and the free Avast software) but everything seems to be working correctly. Anyone have any ideas? 

do you ever unplug your iPod without ejecting it first?

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    do you ever unplug your iPod without ejecting it first?

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