Ipod 6th restoring problems error 1413

I just bought used ipod 6th gen on ebay and i can't restore it. Message error 1413 apears. Previous owner has been using Mac and i'm using Windows.I've latest version of itunes and do not have SpyCatcher.I need help please
Thanks
33mk79

I assume you have tried everything in this article?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It could be an indication or a damaged or dying hard drive. Sometimes a low level reformat of the iPod's flash storage can correct this issue.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

Similar Messages

IPod Restoration problems Error 1413

I am having problems restoring an iPod to factory defaults. I wanted to do this just to wipe everything off of the 8GB nano before I gave it to my girlfriend for X-Mas.
I loaded it with music and photos and enabled it to be used as a hard drive. Through iTunes I went and deleted all the music and photos from the iPod. I then opened up the ipod in Windows Explorer and deleted the files that I transfered from my computer to another.
When I tried to restore it, it gave me an error 1413. I was able to find this information on it.
http://docs.info.apple.com/article.html?artnum=304505
I downloaded the latest version of iTunes already. I havent had a chance to try solution 2 but I tried solution 3 and it didnt work. If solution 2 doesnt work what else can I try? Could I just go to the iPod through Windows explorer and delete the folders on the iPod and then try to update it?
Acer Aspire AMD Sempron , 512MB, 60GB,15.4" Widescreen, XP Home Edition Notebook, AS3004WLCi - LX.A5505.A74 Windows XP

IT WORKED! I uninstalled Spycatcher, rebooted, uninstalled iTunes and Quicktime, made sure that all the files were deleted, rebooted again and re-installed iTunes and quicktime and I was able to restore the ipod with no problems at all. Thanks for all the help. I really do appreciate this. Now that I know this I will have to make sure when my girlfriend tries to load iTunes on her laptop that she gets rid of spycatcher first.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

IPod 6th gen Problem with on button

On button stopped working. Does anyone know how to fix it? iPod 6th gen

Hi Blue Ocean Girl,
Thanks for visiting Apple Support Communities.
If the sleep/wake button is not working on your iPod nano, I suggest trying to restore it using iTunes. If the button still doesn't work after restoring, then you have isolated the problem to the iPod hardware itself.
See this article for the steps to restore an iPod:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Regards,
Jeremy

Ipod touch sync problem error (9) tried almost everything. please help. thank u

I HAVE AN IPOD TOUCH.
I WAS TO SYNC TO MUSIC INTO IT.
I KEPT ON GETTING ERROR (9).
AFTER A COUPLE OF TRIED I THOUGHT MY IPOD WAS
THE PROBLEM SO I RESWTORED BUT I STILL KEPT ON GETTING THE SAME RESULT.
SO I RE-DOWNLOADED MY ITUNES AGAIN, EVEN THO IT WAS UPDATED.
BUT STILL KEPT GETTING THE SAME RESULTS.
I TRIED DIFFERENT USB CABLES AND PORTS. BUT NOTHING.
I RAN A DIAGNOSIS TEST ON ITUNES AND EVERYTHING CAME OUT GREAT, BUT IT SAID IT COULDNT
FIND NO IPOD CONNECTED EVEN THO IT WAS.
SO IDK IF THE IPOD COULD BE THE PROBLEM.
I UPDATED MY VIRUS SECURITY PROGRAM AND OTHER UPDATES FROM THE COMPUTER.
I HAVE HAD THIS IPOD FOR ABOUT 1 1/2 YR AND I NEVER HAD THIS PROBLEM BEFORE.
PLEASE HELP ME IF U CAN HELP ANY TIPS OR ADVICE !!!
THANK U GOD BLESS.

I also am hoping someone can help - I just logged in to post this same problem. I've been trying for days and have had no luck. Plugged in my iPod, downloaded the update fine and it failed at "verify ipod restore" and put my device in Recovery Mode. Can't get it out after trying tons of things, including different computers. Decided finally to just run the Recovery and it's failing at the same part and both are giving me a "9" error. I'm missing my iPod Touch!!

Preparing ipod for restore then error 1603

I've been trying to update my ipod touch 4G for 3 weeks. I download ios 5.0.1 and then tried to restore it manually. First i got the error 3194 and 2005. I tried changing host files, putting in DFU mode, using fixrecovery and so on n then those errors disppeared. But now everything's running smoothly until 'Preparing ipod for restore'. As soon as it starts, ipod went into recovery mode and that preparation stage would last around 4 mins and error 1603 or 1604 appeared. It's been going on for a long time and i find no solution. Plus i want to know if ipod normally goes into recovery mode when restoring cuz i've put it into DFU mode already.
My current ios is 4.1 and i m running window 7. Somebody pls help me?

Did you try:
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1603

Restoring problem - error 3001

During updating my new iPhone 3GS to FW 3.0.1, itunes tried to restore the phone...but during restoring unknwon error occurred (3001), iphone was in restore mode and there was nothing to do with it...I´ve PC with Windows XP Proff SP2 - I listened (a lot of people has same problem) - there is not possible to do restoring on XPs, my friend with Win Vista ended restoring of my iphone succesfully, but now i cant update my phone on my pc...is there any possibility to run it in XPs? Mayby there is something bad in new itunes....some tricks? thx all

I've used an iPhone on WinXP since the introduction of iPhone. There could be an issue with the USB driver for the iPhone and the computer. The next time you have the iPhone connected to the computer, right click on My Computer and click on properties. Check device manager and see if there is a yellow exclamation point or red X in any area concerning USB. If so, it could mean an error for the iPhone. Right click on that error and remove it. Unplug your iPhone and plug it back in again. It should reload the USB driver for the phone and everything should work.

Ipod 6th Generation Problem ~

I had a problem on my ipod 6th generation. my ipod suddenly switched itself can not be revived later ... I need help please

I had a problem on my ipod 6th generation. my ipod suddenly switched off itself after 10min and can not be revived later ... I need help please

IPod restoration problem Error:1418

Hi everybody...
i downloaded the latest version of the itunes..
i then connected my ipod, it asked me to update... so i updated but it couldnt update it somehow and gave me the following error:
the iPod could not be restored. An unknown error occured (1418)..
All my songs has disappeared.. and all i can see on its screen is.. "use itunes to restore"
i dont know what to do... its my uncles ipod.. should i go to the apple store.. or is there any other way out..
help!

I bought a new iPod nano and had problems when plugged into the iMac. I wrote the following post on another thread but it should also be applicable here.
"Apple should tell the buyer/user on the package (or the instruction booklet) that the 3rd generation iPod nano requires Mac OS X v10.4.8 or later, and iTunes 7.4 or later (I have to do a little search to find these info on http://www.apple.com/ipodnano/specs.html).
The best way is to use the latest version of Tiger (v10.4.??) and the latest version of iTunes. Otherwise, if the existing versions are not update enough, you plug in your new 3rd generation iPod nano, it will come up with errors. That was my experience this morning. To get the latest version of Tiger update and iTunes update, the easiest way is click on the blue Apple icon on the top left corner of the screen and choose Softeware Update. Then choose to update Tiger and iTunes, if the computer does not already have the most recent version.
Restart the computer after updates, plug in your iPod nano, there will be a Finder error message about 'an unknown disk' or something like that. Don't worry, just ignore that message. Start up iTunes and you will be asked to Restore the iPod software. Say yes and things will go smoothly from there.
Again, Apple should do better by telling the buyer/user what software is required in the package or instruction booklet. This will avoid surprise and disappointment which could happen when you plug in your brand new iPod nano and the first thing you receive is ERROR messages! Apple, get your act together for the customers! This is for your good and the good of the customers! Apple needs to listen to its customers in order to provide a genuinely good service, and not just sound bites!"

Ipod photo restore problems

i recently bought a second hand ipod and decided to restore it so i could start again. i followed the directions correctly. when the connect to mains icon appeared, i done so accordingly. sadly nothing happened. the icon still appeared even though i had attached it to the mains. i have also tried a car charger and even re-attaching it to my pc on different usb ports with different usb cables.
i hope i'm not left with a fancy paper weight.
thanks in advance.
20g 4th(?)gen photo Windows XP

the system files of your iPod get corrupted, thats why you get the folder exclmation marks.
see the following helps
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPOD TOUCH RESTORE PROBLEM

My IPod Touch is in recovery mode with just the Apple Logo on the screen and I keep on getting unknown error message whenever I try to restore my IPod Touch on ITunes...What do I do to fix this problem?

Not good:
ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod touch Restoring problem

i am trying to restore my ipod after the ios 4 update but it freezes a quarter of the way through.
Message was edited by: Hodges3902

I am having the same problem. I attempted to update the iPod touch through iTunes 9.2. I froze part way through the installation. I am now attempting to restore the iPod. I have tried on my XP machine, an iMac and a Vista machine. It always stalls in the same spot, about a quarter of the way through "Restoring iPod software". I called Apple and was told this process could take up to 48 hours? That seems ridiculous. It has been "stalled" now for 7 hours - no progress no error message.

Ipod Shuffle Restore problem

I was trying to add songs to my ipod shuffle today. but it told me to restore it as it is currupt; and so I did. However, when I clicked restore on itunes 7.0.2, the progress bar began to move; but i waited for over 2 hours, and it still didnt complete.
I could still listen to the music on my ipod as well as carry everyday tasks with it. But my computer refused to restore it.
p.s. it didnt show the ipod in windows explorer nor in itunes, only in device manager. I fixed this by using the "Safetly Remove Hardware" tool, then replugging it in.
Also when using the ipod software to update my ipod, it crashed.
I'd suspect it as an usb fault, but im not sure.
Please help me solve this problem, thanks in advance!

after my 20G crashed a co worker loaned me his shuffle to hold me over until I made a new purchase. It seems like every time you upgrade in ITunes it creates problems. I have experienced mutiple problems with this guys Shuffle (corrupt messages, Ipod not recognized in USB). After several restores on another PC I was able to load my music again only to not have all the songs play on the shuffle. When docked, I can see them but they won't play. I have restored, deleted, reloaded everything. I don't know what else to do.
The problem seems to be with purchased songs only.
I find the docking to a new pc helps with the restoring issue. Once back to the factory settings, try docking to pc with Itunes library and see what happens.
If anyone can weigh in on my issue, I would appreciate the help.
I can't live without my music!!

Ipod touch restoring problems

hey! need help, i just got an ipod touch...new...sealed and everything...well i just conected it to my computer and it appears that there's a software upgrade. ok, i upgraded it and when it finished it appears an error message...it says UNKOWN ERROR...then it tells me to restore my ipod but in the restoring process, before finishing, appears again an error message that says that had occured an error during restoration and the ipod wasn't restored...an unknown error again...
what happened!?

I had the same prob, called Apple. They told me to uninstall iTunes, Quicktime, and Apple Mobile Device, then go to website and redownload iTunes. I then reconnected my ipod and it worked. There are some articles on how to uninstall, try http://support.apple.com/kb/HT1923

Ipad restore problem error 102

Hi All,
I've diligently backed up our iPad and used TM to archive the backups.
Unfortunately now, when I need to restore from a backup I am getting the following error from AppleMobileBackup:
ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Library/SafeHarbor/com.omnigroup.OmniGraffle/Container/Documents/S ite Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
From reading that it looks like it is having trouble creating a directory on the iPad for some reason. I guess something wasn't getting saved correctly in the backup and thus can't get restored properly or this iPad directory was in a strange state when it was backed up.
I've searched the Web and there are some similar problems to this with different details (e.g. can't rename file) for the 102 error but no real solution.
I've tried a number of my backups going back a number of months and they all seem to have this error. I guess something on the iPad got messed up a while back and all the backups since then have it included, unfortunatley.
I'm wondering if anyone has a solution that can help me complete this restore?
I'm really not worried about Omnigraffle, I would happily reinstall it, but don't want to lose the rest of the backup.
I wonder if there is a way to make the backup continue / complete ignoring this error?
Or perhaps to remove everything with regards to Omnigraffle from the backup?
Thanks for any suggestions.
Cheers,
Ashley.
PS Not really happy when I have backed up all these times and now it is not working. I think Apple's restore software seems a bit too fragile and should work around issues like this to do the best it can.
This is for an iPad 1 with iOS5.1.1 restoring from latest iTunes on Mac OS X Server 10.6.8 Snow Leopard.

Hi BKN,
Thanks for your post and sorry to hear you are in the same situation (but it's good not to be alone ;-)
Some notes on your comments (can't seem to easily split quoted messages here):
1. I don't seem to get the "Unexpected connection closure..." error from iTunes that you get (not sure that is significant though)
2. With regards to the special character(s) in the filename. I have hex edited the manifest.mbdb and changed my "&" to a "A" in the filename and the problem still existed (with an "A" in the error path), so I hope we can rule that out.
3. I have not really used Omnigraffle iCloud syncing, just turned on iCloud at the end of the change-over period and haven't used it for file sync-ing (at least not that I know of), so perhaps can rule that out.
4. I have Dropbox running on Mac and client is on iPad (and iPhones). I don't think my Omnigraffle docs have come anywhere near Dropbox though, again not use Omnigraffle on iPad for a while. Have used on Mac quite a bit though.
5. I am still running Lion on my MacBook Pro and the machine doing the iTunes syncing is a Mac mini running Snow Leopard Server, so I think we can rule out iCloud issues, again since I haven't really gotten into iCloud yet.
I have done a lot of investigating and experimenting (with no luck unfortunately). I have used iBackupRobot (free version that works well, click cancel past the registration dialogs to get full functionality I believe) and Hex Fiend as mentioned above.
I also tried another one (called iBackupRestore or something like that but it required mono and X, which I had, but ran very slowly and failed - I think it only works for iOS4 or less). So, don't try that.
With iBackupRobot I extracted my problematic document and associated files. It gave me:
Documents_Site Wireframe & Mockup.graffle
Documents_Site Wireframe & Mockup.graffle_data.plist
Documents_Site Wireframe & Mockup.graffle_data.plist.info
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf.info
Documents_Site Wireframe & Mockup.graffle.info
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The .info files just contain details of the mapping from real filename to the hex filenames inside the backup (useful to find the files and remove them as I did, see below).
I noticed that the data.plist file seemed to be empty so I filled it with content from another data.plist file in Omnigraffle's documents. Interestingly, the error message changed a bit then (IIRC) to this:
20/10/12 10:47:40 PM
[0x0-0x37b37b].com.apple.iTunes[4493]
2012-10-20 22:47:40.605 AppleMobileBackup[30109:903] ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Applications/8AF90D98-FB52-4E3E-877F-FD0A0F45C0A1/Documents/Site Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
Note the path no longer includes SafeHarbor (which I believe is the temporary storage area whilst apps are being loaded etc). So some progress but a very similar error.
I have tried removing the hex-name files from the backup but MobileBackup detects them and says the backup is corrupt and will not proceed. The problem is I can't see how we can edit the manifest.mbdb (apart from simple hex editing).
I've tried editing the plist files Manifest.plist and info.plist file (with Property List editor) but again no luck, deleting items (Omnigraffle application entries) is detected as a corrupt backup and MobileBackup will not proceed.
It is interesting how it is the QuickLook folder that is listed in the error. Mine contains a Preview.pdf file which seems to be fine.
I'm also not sure what the error message actually means. I guess it mean that when trying to create the QuickLook directory the path up to there didn't exist (e.g. the "Site Wireframe & Mockup.graffle" directory or one of its parents didn't exist).
I could be wrong though.
I visited an Apple Store and tried to talk to a Genius but didn't get much help from the iPad Genius (should have registered for a Mac Genius apparently), he admitted he wasn't a Mac or iPad Genius (good on him) and went out back to ask his guru colleague.
He came back and said his colleague thought the real error was the -1, which he said indicated a hardware fault.
I don't think they knew what they were talking about, on some Apple support pages it does refer to -1 being something about hardware / comms fault, but I also think it is just a catch-all error code for iTunes when it doesn't know what else to report.
He suggested trying on another iPad but I don't have one and he wouldn't let me use one of theirs. I guess I could buy one and return it after testing for a refund, but I doubt it is a hardware problem myself.
I was hoping they may have some secret way to force the restore to continue or to selectively ignore certain applications on restoring (which may come to iTunes one day I hope). It seems the Apple stores don't specialise in this kind of suppor though.
He suggested ringing Apple phone support / Applecare but I wasn't too keen on trying to explain this and share details over the phone. I might give it a go, even though you had no success because I might luck out on someone who knows more etc.
I think I have done a full reset, sync'ed all apps and then tried the restore - fail.
I have tried so many things I am now having trouble remembering what I tried and how each failed.
My restore seems to go pretty well for quite a while before it fails, so I think it is restoring it's just getting an error when doing this one document for Omnigraffle and can't get past that.
If we could stop it restoring Omnigraffle I think we would be good to go but, as mentioned above, I can't see how we could do that without some serious editing of the backup, especially the plists and manifest.mbdb, but I am not expert ont hose.
Very sad to hear that Apple had no ways to work around a file or error. I think it is a fault in their restore software - it is too fragile, not catching the said error and fixing the directory path. But I am not holding my breathe for them to assist (but will try to get help).
Thanks for your notes and please keep me informed of how you go / if I can help in anyway.
Unfortunately, I am very busy at work these days and can only work on this on the weekends.
Cheers,
Ashley.

Ipod 6th restoring problems error 1413

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