Ipod 7th gen auto disconnects from ITunes

Hi,
I got a new IPod Shuffle for Christmas and every time I connect it to ITunes it auto-disconnects after about 30 seconds- does anyone know how to stop this happening?
Many thanks
Alex

Thanks for the welcome and the help!
I tried putting it in disk mode as you suggested and it's still disconnecting from iTunes right after it syncs.
I was afraid that I would have to do a restore. I have over 13000 songs on my iPod, many that are no longer in my iTunes library. I used to delete my albums off my hard drive after I ripped them off of CD and transferred them to my iPod. I didn't have the hard drive space back then.
This is my dilemma. I'm worried that maybe the iPod is damaged and I won't be able to add my music once I've done the restore. Right now it plays fine, I just can't add or delete any more music. Maybe it's time to buy a new one.
Thanks again!

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