IPOD 80g Classic & docking station help!

Hi everyone, hope someone can help. Bought a friend slimline TEAC cdx60i for Christmas to use with her IPOD 80g. When she puts the IPOD into the dock, it freezes and won't play, she has had to reset everytime. Any suggestions before we return the unit to the store, its nice but won't work half the time & frustrating. I saw an earlier post from 2009 that said this was happening after updating Itunes to a newer version? thanks!

A bit more info........this is a CD/IPOD charging unit that attached to the tv to play music/videos from your IPOD (maybe that explanation is not necessary). It plays videos fine when choosing the function from the IPOD menu, but when trying to just play music it freezes on the docking station. My friend is worried about resetting it all the time and just plain doesn't want to deal with the hassle, maybe its not compatible with the classic model? Thanks again all.

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