Ipod app download problem - can't save security questions. Pls help!
For quite a while now my daughter has been unable to download apps to her iPod Touch. Whenever she tries she is asked to fill in 3 security questions, backup email address etc. She goes through the process as asks, but then, when she tries to save it, gets the message 'an error occurred, we cannot save your changes'. She has been very patient, but is getting really frustrated with it. I thought I'd try and help and have found several references to this, and similar problems on users communities, but no solutions.
We'd be thrilled if someone could point us to a solution
Thank you!
If you cannot remember your Security questions/answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
Note: The Rescue Email can only be set up BEFORE you forget the Security question/answers.
Similar Messages
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I cant reset my security question pls help me
I cant find the reset your security question pls help me
If you mean that you're aren't getting the reset link as described in the steps half-way down this page : http://support.apple.com/kb/HT5312, then that will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the above HT5312 page to add a rescue email address for potential future use -
I'm trying to download an album purchase, but it takes me to security questions. When I enter the answers, I get an error message saying it can't be saved. Therefore, I can't purchase the music. Any ideas? Help.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100470) -
HT5787 I forget my security question pls help me
Pls I need your help I forget my answer of security questions what I do ?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Whenever I want to download a free app, it asks me for 3 security questions. I answer them. Then it says "session has timed out". Then the whole process starts over. How can I get around this?
Hey everyone in Apple world!
I figured out how to fix the flashing yellow screen problem that I've been having on my MBP! Yessssss!!!
I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
I followed the instructions on this page and here's what I did:
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process. Since I did that, my MBP boots up just like normal. No flashing yellow screen anymore!!
(Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
Let me know if this works for you!
Elaine -
When downloading an app my ipod keeps asking me to answer 3 security questions
When downloading an app, my ipod keeps asking me to answer 3 security questions but will say they are not correct
What kind of security questions?
by admin of #1 webmaster and coding community on web http://www.webmasterszone.net -
What do I do if wen I go to download an app it comes up with three security questions .wen I press on the third question it does not respond just turned blue n stays blue n won't let me go any further therefor not lettin me download any apps. Thanks
I have decided to dedicate this thread to the wonderful errors of Lion OSX. Each time I find a huge problem with Lion I will make note of it here.
Today I discovered a new treasure of doggie poop in Lion. No Save As......
I repeat. No Save As. In text editor I couldn't save the file with a new extension. I finally accomplished this oh so majorly difficult task (because we all know how difficult it should be to save a file with a new extension) by pressing duplicate and then saving a copy of the file with a new extension. Yet then I had to delete the first copy and send it to trash. And of course then I have to secure empty trash because if I have to do this the rest of my mac's life I will be taking up a quarter of percentage of space with duplicate files. So this is the real reason they got rid of Save As: so that it would garble up some extra GB on the ole hard disk.
So about 20 minutes of my time were wasted while doing my homework and studying for an exam because I had to look up "how to save a file with a new extension in mac Lion" and then wasted time sitting here and ranting on this forum until someone over at Apple wakes up from their OSX-coma.
are you freaking kidding me Apple? I mean REALLY?!!!! who the heck designed this?!!! I want to know. I want his or her name and I want to sit down with them and have a long chat. and then I'd probably splash cold water on their face to wake them up.
I am starting to believe that Apple is Satan. -
my new iphone 5 wont let me download music of apps i have to answer 2 security questions its been so long since i have used these i dont remember the answers how can i get past this to download?
In order to get those to work you will have to upgrade to Snow Leopard 10.6.8.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard, preferably the full 10.6.8 combo updater. -
When attempting to buy an app, I am asked to update my security questions. When I submit theses I get an error message saying unable to save data.
Hi,
Go here:
https://appleid.apple.com/
Then click on "Manage my Apple ID" so you can update these security questions and ensure all your data is up to date. Including rescue emails.
Regards,
C -
When I try to download apps, I am asked to answer security questions. However, when I cklick "continue", I am required to type in my Apple ID password but nothing else happens. Bottomline, I am not able to download apps at the time which is annoying.
Try downloading something from the iTunes Store on the iPad and see if that solve the password problem.
-
I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?
Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
I can download and view PDF docs on my MAC but can not save or print them - Help !
I can download and view PDF docs on my MAC but can not save or print them - Help !
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i had a problem in my ipad 3.in the main screen it shows ' ipad is disabled'connect to the itunes'.what can i do for it.pls help me!
I can't connect my ipod to itunes because it asks for my pass code which obviously I don't have it to connect to itunes to fix the problem in the first place.Thanks for your help.
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How i can reset my security questions without rescure email
Hi
How i can reset my security questions without rescue email because i didn't have it i to solve this problem but i failed and my account is blocked i can buy anything from store please someone help me to solve this with all step by step and all links I'm so confusing
ThanksIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
my apple id have been blocked an i do not remember the identity or security question please help what can i do?
If your account is disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPhone and iPad by tapping on your id in Settings > iTunes & App Storeand then log back in so as to 'refresh' the account on it.
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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