IPod arbitrarily deletes all music when using movie sync

well well well. i lost all 20GB of my music on ipod when selecting 'sync movies'. i now have a smart playlist called 'music videos' with nothing in it and an empty music library. having had what could best - and most politely - be described as a nightmare when using 'sync music', i most definitely did not have that option checked.
any advice on possible retrieval? i don't have my previous music on my computer, i depended on my ipod, as i've not memory to play with.
OR - any way i can get compensation for this fault? as you can imagine, it tooks many days of diligent importing form hard copies to get it done.

Hi Andrew;
You might get more replies if you post your question over on the iPod forum.
Allan

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IPhone has deleted all music and won't sync it back??

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I then tried to play a pre-existing song on my phone, but my if i click on a song, it gets wiped from my phone! (It is not totally deleted, but is written in grey with a circle next to it). So all of the songs on my phone have deleted themselves, and iTunes will not sync them back on.This does not affect Purchased songs.
I hoped that the iOS 8.1 update would have fixed this, but alas it has not. Please help!
(I sync my phone onto a mac, which is updated with OS X Yosemite, 10.10)
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I work in an office that is behind several concrete walls and gets very poor signal. Everyday I will lose my cell signal and when going back outside I am unable to reconnect to network without either turning on/off airplane mode, or turning phone off and on.
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Dear Jaymob:
The way I have done this in the past is:
1. Connect desktop to the iPhone.
2. Navigate to your iPhone in the left pane
3. Scroll down to the bottom of the page under the heading Options
4. Check the box following the option manually manage music and videos.
This will alter your current iCloud Settings*
Let me know if any of this is unclear.
Lance

Delete content, My iPod 4 deleted all my music and videos for the third time. What can I do to stop this?, My iPod 4 deleted all my music and videos for the third time. What can I do to stop this?

iPod deletes all music and videos, I synced it with iTunes, but after some time it deletes again.

To stop this, don't use the same Apple ID on both phones for iMessage and FaceTime. (You can continue to use the same ID for iTunes; it doesn't need to be the same as the ID used for iMessage or FaceTime.)
On one of the phones, go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with a different ID. Then do the same thing in Settings>FaceTime.

I have about 800 more songs on my nano than itunes, due to a crash. How can I get the songs onto itunes from the ipod, or at least get the new music ive gotten since the crash onto my ipod without deleting all the other songs when it syncs?

i have about 800 more songs on my nano than itunes, due to a crash. How can I get the songs onto itunes from the ipod, or at least get the new music ive gotten since the crash onto my ipod without deleting all the other songs when it syncs?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
If you have failed to bakup, then you can transfer itunes purchases from an ipod: File>Transfer Purchases

How do you delete all music off Ipod when music is faded on computer screen

Having trouble deleting all music off an old iPod. When I try to delete the music playlist is faded not allowing me to delete anything. I would be very grateful if someone could help me within the next few hours.

Hi obuzz,
Welcome to the Support Communities! One way to delete all of the music off of your iPod classic is to restore it to factory settings. The resource below will explain how.
Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540
Restoring erases the iPod's disk and restores iPod to its original factory condition.
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
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Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
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Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
I hope this information helps ....
- Judy

Installed 8.1 and when i synced my ipod it deleted all my music and said my ipod was full

I updated the software to 8.1, and when I synced my ipod it deleted all my music, and now tells me my ipod is full.

Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
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What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
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iOS: How to back up
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iTunes: Restoring iOS software

My iPod has deleted all its music (not synced to itunes)

Hi,
I just updated to the new iTunes and my iPod has deleted all its content.
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Has my music been lost? If so, can I get it back? Anyone know how it deleted by itself!? I was uploading music, ejected the device and when I went to play music there was nothing on it.
Thanks

An iPod has a hard drive inside. Like a hard drive in a computer, it can have data corruption that cause files to be lost. It is really not wise to keep music and other media on the iPod without it being backed up on the computer. You can easily break or lose your iPod, or the iPod could have data issues like the one your experienced.
The cause may be a hardware problem. It can also be data only, which means using Restore on your iPod may make it work properly again. The only way to know is to use iTunes to Restore the iPod, which will erase the iPod and initialize the iPod's software.
Going forward, you should store your media on your computer and sync it to the iPod. Additionally, you should back up the valuable data (and not just iTunes data) on your computer.

Newbie here,hi. My 5th gen ipod decided to delete all my music? my laptop decided to delete all music i had too at same time,now it won't let me remove bonjour in order to re-enstate itunes and get all my musis back on ipod. Ipod working ok for radio etc.

Can anyone help with removing bonjour from my laptop so i can start again with itunes. All music gone from ipod,no idea why and itunes deleted all music from there too but won't let me uninstall bojour so cannot update itunes or even use it. Please help,only had ipod just over 1 year and am missing it. Thanks in the hope you can help me.

won't let me uninstall bojour
If you do a Google search you will find uninstall instructions. Google is your friend.

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sorry you've just been dealt a blow from Apple trying to "help" its customers. you're correct: you cannot sync only music or movies. even if "manually sync" is selected, once you sync something like moves, the rest of your library gets deleted. it's completely backwards and non-intuitive.

I have a new mac and want to sync my phone to the iTunes on it, but it won't let me manually manage without deleting all music on the phone already from another iTunes. is there a way around this?

I have a new mac and want to sync my phone to the iTunes on it, but it won't let me manually manage without deleting all music on the phone already from another iTunes. is there a way around this?

The best solution:
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An alternative which is really not what you should have to do, or the way it is intended to be done, if you properly manage your computer and backups:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
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- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Additional information here https://discussions.apple.com/message/18324797
Do not regard your i-device as a reliable unique storage for your media. It is not a backup device and everything is structured around you maintaining your media on a computer which is itself backed up.

Deleted all music in itunes upgrading to 7.0.6.29; how do i get it back?

i recently ugraded itunes 7.0.6.29 and managed to (accidently) delete all music in itunes. i am now having to go into all my music, folder by folder, to import the files back into itunes. 3500 done, 5000 to go. AArrrgh. any ideas how to do it faster? i would like to get the playlists back that i ahve on my ipod but i dare not try to sync it in case it wipes the ipod as well. this idiot would appreciate any help he can get.

If your iPod is set to update automatically you just need to take care connecting to a changed iTunes. You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes 7.3 or later installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes - Keyboard Shortcuts for Windows
When your iPod appears in the iTunes source list change the update setting to manual, that way you can continue to use your iPod without the risk of accidentally erasing it until you can restore your songs and playlists: Managing content manually on iPod
There are a number of third party utilities that you can use to retrieve the music files and clone playlists from your iPod. Have a look at this one for instance: iPod Access Mac & Windows (iPhone and iPod Touch compatible)
You can read reviews and comparisons of more of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers

I want to delete all music on my i-Phone and reload what I want...have tried to do it manually on i-Tunes and by just selecting specific songs, but nothing comes off my phone.

I want to delete all music on my i-Phone and reload what I want...have tried to do it manually on i-Tunes and by just selecting specific songs, but nothing comes off my phone.

You might want a more Mac-centric version of that post which is directed more at Windows users.
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Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
A selection of iPod to iTunes utilities:
Senuti Mac Only (iPod Touch & iPhone compatible)
expod Mac Only (iPod Touch & iPhone compatible)
PodView Mac Only
PodWorks Mac Only
TuneAid Mac only (iPhone and iPod Touch compatible)
YamiPod Mac & Windows
iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
iPodRip Mac & Windows (iPhone and iPod Touch compatible)
iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
iGadget Mac & Windows (iPhone and iPod Touch compatible)
Floola Mac & Windows
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
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Ipod deleted existing songs when performing a sync

Hi,
My Ipod deleted existing songs when performing a sync. Please advise on how to restore the files that have been deleted from the IPod.
Best Regards,
John Joseph

Hey there,
How do you have your iPod set to sync music? Are the 825 songs still taking up space as other on your iPod? To look, just head in the your iPod's settings and click on About to view details.
I would try restoring the iPod in iTunes and setting it up to "automatically sync" with your iTunes library. Also, if you have it set to sync all checked songs and videos that each song you are trying to sync has a check mark next to it and that disk use is not enabled on it.
Hope this helps.
B-rock

I want to delete all music not Syncing, iTune want to delete everything

I want to delete all music in my iPhone to gain space as I do not use it for listening music anyway.
My old computer was stolen and now when I plug my iPhone in itune and try syncing ZERO music it say it will erease everything.
I fear it will remove my Apps, apps data, photo and most importantly I fear it will change the order of my icons.
I do not have ticked anything but "Sync music" will it delete all music or EVERYTHING ?
Someone told me I should use WinSCP to delete the file manually,
Any help would be greatly apreciated.

I believe MediMonkey will do that. It requires iTunes to be installed, but you don't need to open iTunes or anything.
http://www.mediamonkey.com/information/free/
It is free but only available for PC and not for mac.
I used to use it when I had a PC, and I think you can just select all the iPhone music on it and delete it.

IPod arbitrarily deletes all music when using movie sync

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