IPod Backup to Install OS4 Freezes

Every time I try to install OS4, I have to go through a backup. However, the backup takes 20 minutes to even begin to start, and then freezes and cancels itself, every single time. I've updated iTunes, reset my iPod, and restored my iPod. I'm not sure what to do now though, as none of this has helped.
PS: I'm on OS 3.1.3.

Dear healthdoc,
finally I deleted all my music from the my ipod and the software-update and downloading of os4 took me only about 5 hours
How far I see it now, everything works fine.
Good luck!

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Wont backup to install os4

i have the newest version of itunes and am trying to upgrade to os4 for my ipod touch (2nd gen I think). It keeps freezing on "backing up ipod" and then just cancels out and returns to main screen. Please help

Dear healthdoc,
finally I deleted all my music from the my ipod and the software-update and downloading of os4 took me only about 5 hours
How far I see it now, everything works fine.
Good luck!

Lost all my data while installing os4, how to restore?

iTunes performed a backup for about 12 hours when I tried to install the new os4. After the installation was completed, it asked me to type the password for the backup to be restored. What password? I hadn't entered any password for the backup. So I went to the apps tabs and restored the apps. Then I tried to restore again and BIG SURPRISE, the 12 hour backup was no more there. There was only a backup of the new empty iPhone.
I even looked at C:\Documents and Settings\Administrator\Application Data\Apple Computer\MobileSync\Backup but there are only backups of the new one and not the 12 hour one.
WHERE CAN I FIND MY DATA????

yeah... did all that... latest version is iTunes, backup before installing os4... didn't interrupt anything. OS updated juuuuust fine. Data, did I actually have data on my iPod? Apparently not. I only thought I'd been entering things for the past many months.
All my apps were there from the start after the upgrade, but zero data for anything. **** thing can't even find my own wireless network. Restore from backup only offered contacts and a couple other normal iTunes things - made no mention of actual app data and restored nothing else. What's the point of the backup if all your app data can simply go away?
Anybody have any bright ideas past starting to enter data again? Is there a way to actually back up app data or is that just oh well area...

When installing OS4 to my 3Gs, phone will only backup 75% roughly?

would anyone know why i cant back my phone up on itunes when im trying to instal OS4? it gets to about 75% then freezes. I have tried turning off norton anti-virus to no avail! suggestions anyone?

That's up to you. Do you want the data on your old phone on your new phone? If so, you follow the directions here:
http://support.apple.com/kb/HT2109
If you want to setup your new phone as a new device, then there is nothing you need to do.

Newly installed OS4 won't play all songs

Hey all,
I just installed OS4 and now it won't play all my songs. It only plays about 50% of my library. I compared some of the songs that it skips to some that it plays and they have the same file types and details and such, so I don't know what's happening since they all played when I had 3.1.3.
Any ideas?

I might be seeing something smilar.
I've got an iPod touch (4th gen.) to which I've downloaded 5.878 songs, all via iTunes Match. (I've deleted all music from it and redownloaded it via iTunes Match.)
Now when I try to play playlists containing these songs, the triangular "play" icon shows in the status bar and the "pause" button shows near the bottom of the Music app, all indicating that there should be music playing. The counter remains at 0:00, however, and nothing can be heard, whether I try to use the iPod's internal speaker, the headphone jack or the dock connector.
If I switch to the Artist tab and make a selection, it plays fine. Same with the Songs tab and the Albums tab. It seems to be only the Playlists tab that refuses to actually play.
I've tried rebooting the iPod touch, without success. I've also tried restoring from a backup, with no success. I'm at a loss for what else to try.

I have the 1st generation ipod touch i installed an update which now it is 3.1.3 version i was able to put my apps on it but when i want to use the apps it will not let me use them. what do i need to do?

I have the 1st generation ipod touch i installed an update which now it is 3.1.3 version i was able to put my apps on it but when i want to use the apps it will not let me use them. What do i need to do?

Does it happen with the apps that came with the iPod?
Does it happen with all apps you have downloaded/installed?
Have you ried deleting the apps and redownload/install the apps? You will not be charged again if you are signed into the same iTunes account that originally purchased the apps.
Next would be to restore from backup
Last would be to restore to factory defaults/new iPod.

Error - The software required for the ipod is not installed correctly. Please reinstall itunes to install the required sotware

When trying to load music from ITunes to my ipod I receive the error "The software required for the ipod is not installed correctly. Please reinstall itunes to install the required sotware"
What should I do to correct the error?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include tips on removing troublesome components.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2

Ipod makes itunes 7.7 freeze

I recently installed iTunes 7.7 on my computer and now everytime I plug my iPod in it makes iTunes freeze. I've repaired and reinstalled iTunes, but it still doesn't work. Any suggestions?

Hey,
I'm a windows XP home user and this definitely worked for me!
First of all you could try doing a system date restore (restoring your system to an earlier date/time) to a date before you installed Itunes 7.7
Once this has been completed (normally takes about 10mins) complete the following steps
2). Go to your itunes music folder and find your itunes library file (will be in the letter I section of your track names)
3). Rename this file to itunes.library.itl
4). Move this file to your desktop.
5). Open Itunes
6). Move itunes.library.itl back into itunes music folder
7). Select all tracks within your itunes folder and move to itunes program so they appear there again
8). Enjoy music!
This procedure must befollowed otherwise itunes will not open and will state that the library file has been updated by a later version of itunes
NB - this will not affect music stored on an ipod, only what itunes references as music files stored on your computer within itunes music folder.
There is no risk at all of music files being deleted if this procedure is followed, you are only changing the name of the itunes library file.
Hope this helps

What do you do when you forgot the password for the iPod backup?

i am really annoyed because i just got a new iPod (my last one broke) now i am trying to restore it with all of my pictures from my last one but i forgot my iPod backup fil passowrd. It says you have to type in a password i have put in every thing i could think of but it is not working!! HELPP!

1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

Ipod nano 4 th generation freezes when i put nike connector

ipod nano 4 th generation freezes when i put nike connector. please help! I restarted, i updated, i restored it!
thanks!

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Delete ipod backup

Hi, I get the error message "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." How do I delete the backup? Thanks.

The iPod backup file(s) are here:
iTunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista and Windows 7), or iTunes may not be installed in the default location. Show hidden files and then search the hard drive for the Backup directory.

"The software required for communicating with the iPod is not installed..."

I realize my explanation of my problem is long-winded, so if you want a shortened version, here it is:
I've followed all the instructions trying nearly everything, and no matter what I do, iTunes gives me the error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." My G5 iPod (60GB) works on two other computers (both without any music on them), so I assume there something wrong with my computer and not the iPod itself.
Now for the long-winded story of the last eight hours of my life...
I just got the Generation-5 iPod Video (60GB) a today and I'm having problems already. I followed the instructions and installed the iPod software and then plugged in my iPod (iTunes has been on my computer for a while now). I was expecting iTunes to open after plugging in the iPod, but my device manager only detected and installed "a new device". I manually opened iTunes and got an error saying: "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
After re-installing the iPod software and iTunes, and restarting my computer countless times, I came looking for help here. I found this page, which seemed to outline my problem exactly. My computer recognizes the iPod as a drive, but iTunes won't have anything to do with it. I have all the symptoms outlined in the heading, so I hoped to solve my problem there. I followed the instructions step-by-step, and after the final restart, I open iTunes to get the same exact error message.
I decided to determine whether there was a problem with my iPod or if it was my computer. I plugged my iPod into my uncles's powerbook, and got to the point where I can name and configure my iPod. I expected it to work flawlessly on a Mac (which it did) but there is no way for me to continue using a Mac (after tomorrow) for my iPod. This formatted the iPod for a Mac, so I went to another (different from the original) Windows computer, clean of any iTunes and iPod software, and followed the instructions exactly as they're supposed to be followed. After the installations, I plugged in my iPod, and although iTunes didn't open, I was able to format back to Windows and name my iPod (a step in the right direction). I should note that my (anti-iPod) computer is a Windows XP Pro, and the working one is Windows XP Home Edition. This was all well and good, until I remembered there was no music on this computer. So my iPod is completely working there, but there isn't anything I can do with it.
Next, I came back here and browsed around the discussion boards, hoping to find somebody with a similar problem to mine. There seems to be alot of errors concerning iTunes not recognizing the iPod, but none of the solutions I tried worked for me, including changing the drive letter. I get the "iPod Service Error" while trying to restore to factory settings through iPod updater.
Of course, I could transfer all 32GB of music from one computer to another, but the second (working) computer isn't mine and I won't have access to it in a couple months. It would be most convenient if I could get my iPod working on my own computer. Any help would be appreciated, especially from somebody who has solved this problem or know how to solve this problem.
P.S.
Here are some other minor details that my be important, but I didn't feel they were worth including.
- My brother has his iPod mini set up on my computer, under a different user login. He gets the same error once in a while, but re-installing iTunes always solves the problem for him. I had him try solving my problem his way, but nothing worked for him either.
- My computer is an AMD Athlon 64 Processor 3200+, 512MB RAM with Windows XP Pro SP2 installed. My internal hard drive is partitioned, using the letters C, D and H (C being my system files, D used for recovery files and H for my applications and games). My E drive is used as a DVD/CD-ROM Drive, and drives F and G are reserved for virtual drives (none have been running during this entire ordeal). My external hard drive uses the letter I, and I manually set my iPod to use the letter J (I've never used 'J' for anything else before).
- Yes, I have downloaded and installed the latest versions of iTunes and the iPod software.
- I'm assuming there is a problem with my computer and not my iPod, since it worked on both other computers I tried. I'm hoping it's as simple as changing a registry file or cleaning out (yet another) temp directory.

Solution to "Software required for communicating with the iPod is not installed"!
I battled this same problem for about 5 hours. Going through re-installations, the "5 R's", all these discussion boards. Nothing worked.
The problem is that iPodService was repeatedly crashing after minute or so. You can verify this by hitting Ctrl-Alt-Delete and noting that iPodService is missing from the process list (sort by image name), or by right-clicking on My Computer and selecting "Manage", then going to Services and checking out the IPodService service - if it gives you the option to "Start", then it's not running.
Here is what worked.
1. De-install iTunes and iPod (if you have the updater installed) completely by going to Start --> Control Panel --> Add/Remove Programs. Also delete the C:\Program Files\iTunes and c:\Progam Files\iPod\bin directories. (Don't worry, this doesn't affect your saved music files.)
2. Log in as an Administrator
3. Go into the registry (note this is dangerous - you should be careful) and remove the iPod entries that the uninstaller misses.
3.1 Go to Start menu --> Run.
3.2 Type in "regedit".
3.3 Go to HKEYCLASSESROOT --> IPodService.iPodManager.
There are two keys here, iPodManager and iPodManager.1. In my case, I did not have permission to view either of these. I think this is the root cause of the problem. I think the installer can't properly update these because it doesn't have permission. So you need to change the permissions:
3.4 Right-click on IPodService.IPodManager
3.4.1 Select "Permissions..." A warning will appear saying you don't have permission, but that you can change permissions.
3.4.2 On the window that launches, click on "Advanced..."
3.4.3 Click on the "Owner" tab.
3.4.4 Select a valid account (the one you're logged in under) under "Change Owner To".
3.4.5 Hit "OK".
3.4.6 Back on the main Permissions window, hit Add and add the same account as a valid user.
3.4.6.1 Where it says "Enter the object names to select", type in the account name, e.g. "Smith".
3.4.7 Click on the "Allow" checkboxes for "Full Control" and "Read".
3.4.8 Hit "OK".
3.5 Repeat procedure for the "iPodManager.1" key.
3.6 Now right-click and delete both of these keys.
I think that's all that's required, but I also searched through the registry and deleted the following keys.
4. Other keys I deleted:
4.1 HKEYCLASSESROOT --> IPodManager.IPodManagerUI.1
4.2 HKEYLOCALMACHINE --> SOFTWARE --> Apple Computer Inc. --> iPod
I think that's all I deleted, but I'm not positive. I seached for instances of "ipod" using the Find... and Find Next functions under the Edit menu.
5. Exit out of the registry editor.
6. Re-install iTunes. I re-installed iTunes and reconnected the iPod, and everything worked.
I want to repeat that editing the registry can completely mess up your computer if you modify the wrong things, so only do this if you're comfortable, and be extremely careful.
Hopefully this helps!
Apple support people: assuming this works, please add it to your solutions page, and feel free to reimburse me for spending half of Christmas figuring this out.
Mark

OS 10.4 install disk freezes on mounting

OS 10.4 install disk freezes. I had a problem with AppleWorks 6.2.9 not launching. It had been working in my 2-week old 20" iMac Intel Duo updated to 10.4.7. (Restarting solved that problem.) But I wanted to run disk repair from the install disk. After restarted from the disk (holding down C), it was mostly frozen, language selectons, etc. in first window. I was able to launch disk utilities from the menu bar. When I selected HD the selection only showed as a dim gray bar, not blue, and clicking repair was inoperative. This was pretty much the story for the other options: nothing worked including restart, start-up disk and cancel. I could launch the windows but not use or close them. I could not shut down with the power button. In the end the only way I could shut down was to pull the plug. The install disk looks fine. I tried the hardware test feature(restarting holding down D) and a small crude computer and chip display came up with a language choice menu, no menu bar at the top, all choices inoperable. I was able to shut down this time with the power button. I tried for disk repair again, restarting again holding down C, and this time there was not even a menu bar display at the top, just the language choice, inoperable. Power button inoperable. Pull plug to shut down. Permissions repair worked in disk utility in HD/Applications/Utilities.
There have been a number of quirks and problems in the two weeks I've had the computer. There were Mail and Calculator problems, fixed by deleting com.apple.LaunchServices-0140.csstore. At times aliases on the launch bar will launch the Applications folder rather than the application itself. There was a momentary problem with Drag Thing (4.5.2) launching and showing for a time only in dim outline (otherwise works fine).
Imac Intel Duo 20 Mac OS X (10.4.7) 2-weeks old

Actually the problem was not the mouse but how I was handling it. This was discovered after another lengthy work out with Apple Support. (TG for Support!)In the install and test modes the right sensor is not active once the disc is mounted. The left front of the mouse is active. The sides in the front are referred to as buttons. . . . An earlier article may be of interest, ID: 302516, October 07, 2005: "iMac G5 (iSight): Mighty Mouse right button doesn't work when installing Mac OS X." I would say this is solved then, except I have a niggling worry why I seem to be the only one experiencing the problem? Be that as it may, it is solved for my computer: when install is booted only the left "button" is active; the right will produce erratic or no result.

Can't get rid of ipod software to install new itunes

I have a 3rd generation ipod and have been updating my ipod and itunes for a few years I can update and install the new itunes because its telling me to remove some ipod software I have totally deleted my itunes and all ipod software except one program won't delete I've tried everything. I am only deleting in add and remove in my control panel so is it another program somewhere else?
thanks
[email protected]

mars13,
Please apply the solution I posted earlier. Let me know if you have any trouble.
Problem Upgrading iPod Software when Installing iTunes 7

How do I reinstall an older version of the software on my IPod touch? Installed the latest update and now it no longer works in my car

How do I reinstall an older version of the software on my IPod touch? Installed the latest update and now it no longer works in my car.

I'm sorry, but Apple does not provide a downgrade path for iOS. Because downgrading is unsupported by Apple we cannot discuss it on these forums.
You may leave comments at Apple Feedback.

IPod Backup to Install OS4 Freezes

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