Ipod battery problem icon

My ipod keeps repeatedly showing an icon and message saying "ipod battery depleated please connect to a power source" this often happens after on a few minutes of being taken off charge. I have had my ipod for just under a year so is still under the limited guarantee.
Resetting my ipod does not work.
Does any one know how to resolve this problem and if not when i contact apple will they replace the ipod and be helpfull?
Thanx for any help
Windows Windows XP Pro

If you have tried to use the AC charger, then you can either send it to Apple for the battery replacement or do it yourself (please see the following link)
http://www.kokopellimusic.us/KM_instructions.htm

Similar Messages

IPod Battery Problems.. Send in for a replacement?

My iPod is just over a month and a half old. I use it very often. The battery lately takes about 12 to 14 hours to fully charge. Once I get a full charge into the battery, the battery lasts about 10mins, even though I don't play games or scroll alot.. Is there a battery problem here? should I send it in for a replacement? Also, when I get a replacement iPod.. Is it possible to request that my new ipod be a different colour? (I hate my pink iPod)

welcome!
1) if your ipod is under warranty, then you should send it in for service/replacement
2) as for requesting a different color... I would doubt it, but who knows....
http://depot.info.apple.com/ipod/

Ipod Battery Problem (No not the usual question)

I have a new 30gb 5g Ipod which is the successor to my 15gb 3g Ipod so Im not new to the whole Ipod thing, but I was wondering if I have a battery problem: (Events leading to problem)
1. I sync the ipod and charge it so its full
2. I listen to it for about an hour meter goes down about half way, which is fine because its only the 3rd charge. BUT.......
3. I "turn it off" by pressing play/pause and switch the hold switch on.
4. 2-3 days later I turn ther hold switch off and my ipod doesnt turn on like the battery id fully depleted, and I have to charge it for 3 or more hours to get it to turn on.
Do I have a problem. If there is a common fix could you please help me. Thanks.

I think this is a 5th generation iPod that would clearly be under warranty.
It really does sound like A faulty battery - it's quite common for the battery meter to dip noticably after an hour of use on a fully charged battery because the meter is not really accurate and reflects the battery charge based on what drain is occuring at the time. What is needed is to fully charge the iPod over 4 hours or so, then set it to play continuously and monitor how long it takes until it switches off. That should give a reasonably clear idea of how well the battery is performing.
It's important to note however that the symptom described is not uncommon with a faulty lithium ion battery.

IPod battery problem I think?!?

When I plug my iPod in with a Firewire cable into my G4 it comes on and can play songs etc. As soon as I eject and then take the cable out of the iPod it switches off and won't come back on until I plug the Firewire cable back in.
I have tried resetting, update, restoring etc with no luck. I tried using a USB cable and all I get is the battery charging symbol on the iPod screen but the charge icon doeasn't move, it just stays with the bottom 1/3 filled.
Does this mean I need a new battery?

Hi there,
I guess it depends on how long you've had your iPod for and how often you use it.
For example, is it more than a couple of years old, and when you recharge it, do you wait until the battery has nearly run out of juice or do you charge whenever you feel like it irrespective of how much charge the battery currently has?
I think it says somewhere that most iPod batteries are good for a thousand charges or more depending on you being a good owner and charging it up fully, then running it down fully each time...
Replacement batteries can be had in many places now, such as on the Newertech website as well as Sonnet Technologies.
On the face of it, it does sound like your battery is dead. That's just on the face of it, mind.

Ipod Battery problem?

This has happened before and forgot about my ipod for weeks at a time and usually got it working again. Well the battery is completely drained. When I plug in my ipod it just shows a picture of a battery 1/4th full. It doesn't show up in itunes. Maybe the battery is so low it cant operate? But i've had it plugged in for like 2 days with just the 1/4th battery picture showing. I've tried to reset it multiple times. It won't reset without it plugged into USB screen just goes blank and reset does nothing. When I reset with USB plugged in very quickly after 8 seconds that caution sign with battery shows up and than it goes back to a 1/4th battery. I've also tried to I guess drain power completely by having it unplugged from anything for a week. But to no avail, still nothing but the 1/4th thingy when plugging in.

Let me start off by saying, I'm not sure what iPod you have. You're posting this in the 5G iPod forum, but it sounds like you have an older model with the monochrome bootloader icons. At any rate, the icon sounds like the Very Low battery icon. It usually means leave it plugged in until it boots. If you had it plugged in for 2 days, your battery is probably old and won't hold any charge. It sounds like replacement time. Apple can do this for $59, or there are 3rd party services as well as Do-It-Yourself services.

Ipod battery problem - 4 weeks old

I bought an iPod nano a month ago to use while I run. Recently, the battery has stopped holding a charge. It will not dock on my mac, and I've tried using the dock and the usb cable that came with it. It will not turn on at all - it just shows the dead battery icon. However, it works fine when I connect it to my cd player (using IP-BUS cable).
What could be causing this? Do you think sweat could have got into the nano and messed it up? Do you think I can send it to Apple and have them replace the battery? PLEASE HELP!!!

i recomend sending it to apple if it is only a month old.
you could have a bad battery.
this is not the first one ive heard of
one guy did not even have a battery installed in his ipod nano
so just send it and good luck.
also you can't mess up a battery by not fully charging every time, its just a myth
JAKTHEBOMB

IPod battery problems

I bought my iPod just over a year ago and, surprise surprise, it starts acting up now after the one-year warranty. It always seems to turn off when I'm not using it, especially after I've just locked it. It has never been dropped or been in extreme heat or water. I'm guessing that a battery solder joint may have failed, but I can't tell.
Here's the real problem though: I live in Malta (small island in the Mediterranean) and I bought it in the UK from Curry's. Malta has an iCentre, but no way of contacting it, and I don't think that Curry's is involved too much. As usual, Apple remains adamant that you have to contact them by phone, which I'm not doing 'cause of phone bills.
So what can/ should I do?

Your warranty claim, were it still valid, would probably have to be made in the country of purchase. Perhaps I'm not understanding properly, but the iPod is supposed to turn off when you are not using it. Usually the screen goes blank after 5-10 seconds and if you unplug the headphone it should pause any playback. I guess this isn't quite what you meant so perhaps you would elaborate. I assume you've reset and/or restored the iPod but still have an issue.
tt2

Ipod battery problem/ restore

I just got a new battery for my uz 20gb ipod because i thought the old one needed to be replaced. But the new one is lasting the same amount of time as the old one. the charge lasts about 4 hours. In addition when I restore the ipod there is about 20 or so mb of the other on the ipod. is that supposed to be there?

Take a look at the available backups in iTunes/Edit/Preferences/Devices.
Since iTunes replaces each backup with the new one there might be only one left.
If you used a backup to restore from, this one will not be replaced and will be marked with a time stamp.
Only if you included the backup folder into your computer backup routine, you would be able to restore this folder to get older backup data.
Have a look at this article for more details on the location and content: iTunes: About iOS backups

My iPod displays black & white battery charge icon and sad iPod face. help!

I plugged my iPod into an older iMac; it froze and had to be restarted.
I restarted it and started listening on shuffle.
It would skip through all of my songs without me pressing any buttons.
I restarted again and it worked fine.
I came home and plugged it into my 10.3.9 iMac and the tracks started skiping and barely playing on iTunes.
I tried to eject it, but it wouldn't...so I unplugged it.
I then restarted it, but after the silver-on-black iMac icon came up, the sad iPod face showed.
So I pluged it back into the computer. It spontaniously restarted when I tried all of the steps of restarting and reinstalling.
Then it just displays a black& white old battery charge icon with a thunder bolt that flickers on the screen now and then.
And continues to restart itself with first the apple icon turning into the sad ipod face and then into the battery charge icon.
I really do not want to restore my iPod. I am hoping to keep my files but at this point, my future is bleak.
This happened last night. They said it might just be my battery so I kept it plugged in for about 10 hours. Nothing.
What can I do?
Please, please help.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Problem icon, dead ipod?

hey guys and gals,
here what's up. noticed that my battery wasn't lasting very long lately. i left it charged for the morning and the next morning i turn it on to see that the ipod sad face icon and to visit support. right away i though dead battery. so i read up and tried to restore it, no can do cause when i plug it in it isn't even detected by the updater. so it's off atm, if i press the action button (circle in the middle) i see the apple logo and then i see the sad ipod. if i plug it in, i get the icon for charging when battery is VERY low, and it never goes away until i unplug it.
suggestions? comments? dead battery? thanks guys

See these troubleshooting articles.
iPod won't turn on.
iPod battery doesn't charge.
Sad iPod icon.
What does this picture on my iPod mean?
PC doesn't recognize the iPod is connected.
Folder and ! error.
Try to restore it in disk mode.
Putting iPod into disk mode.
This icon is usually indicative of a hard drive problem, and if none of the above help, it will need service.

IPod battery icon 'constantly charging'

Hi All,
When I charge my iPod (via wall socket or USB>computer) the battery icon displays that it is charging. However, no matter how long I leave it plugged in it will still show that it's charging. When I unplug from charging the battery icon shows 100% and lasts me for hours (as it should). I tried restoring to factory settings and all the tricks I've read about but nothing changed.
The good thing is that my battery actually does charge to 100%. The issue is that during the 'charging' phase I cannot detect when it is fully charged; it never shows 100% it always shows the charging animation. I have to guess if it's finishing charging depending on how long it's been plugged in.
Hope I explained my issue correctly, anybody know of a way to fix this?

Can anybody help with this? I do not think it's a battery problem as it is actually being charged. If anything it's a software problem?...

IPod touch Battery Problems Since iOS 7 was installed last year.

Hello, I've had recurring battery problems with my iPod touch since the iOS 7 update was installed, and I find myself having to charge my iPod touch (5th Generation) a lot more frequently since I installed this update.
On iOS 6, I had never experienced any problems with the iPod touch's battery, as I was able to let the battery drain down completely, and let it charge for 4 hours (recommended). After the iPod touch was fully charged for 4 whole hours, I was able to unplug the lightning cable, and the iPod touch on its own would last a few days to at least a week or two weeks.
On iOS 7, since it saw its general release on the 18th September last year, I have found that the iPod's battery has drained so bad, that it dies too quickly, and when I put the iPod touch on charge, in almost an hour, the iPod touch tells me that it is 100% charged. However, when I take the iPod touch off its charge after it fully charges for that hour, it quickly drains down again.
I have gone through the standard procedure of restoring my iPod touch to its factory settings, and I have seen absolutely no improvement on the battery life whatsoever. I mainly back up whatever is on my iPod touch (I back up pictures, videos and also transfer updates that I have installed for certain apps onto iTunes), though I have seen how some people have backed up the data on their iPod's or iPhones, only they find their iDevice draining so quickly.
Even turning off certain features in the Settings app to improve the battery life doesn't help, as there is almost no difference that solves the problems I'm currently having with the iPod touch's battery.
I recently heard about the free iPhone battery replacement program which is now available, so I'm starting to worry whether I have to pay for a new replacement battery for my iPod touch.
Your help in this matter would be gratefully appreciated.
Many kind regards,
Alex Smithson
Message was edited by: Alex169853

I mainly charge the iPod touch itself for four hours and it still doesn't make a difference. I've had my iPod touch for almost 2 years and since I installed iOS 7, it still doesn't make a difference.
I was wondering, if the article you have provided doesn't sort the problems with the battery out, is there another alternative??
Your help and advice is most appreciated.
Many kind regards,
Alex Smithson

HT4310 why can I see a battery charging icon on one computer when my 4th generation ipod is connected, but not on another computer ?

I have a fourth generation ipod. when I plug it into my windows 7 pc at work, the battery charge icon appears. when i plug the same ipod into my windows 7 pc at home, no battery charging icon appears. any way to get it to show?

Are you plugging the iPod into a high powered USB 2.0 port at home? Do you have any other devices that are connected via USB on your PC at home?
I assume you are using the same cable you used to plug the Shuffle in at work?
B-rock

Problems with ipod battery life AND new software

First of all, I'm not 100% sure if my ipod is fifth generation... it's a 30 GB and I've had it since December 2006. This just seemed to be the only category it fit into.
But here we go: I have two major problems with my ipod that have arisen in only a period of a couple days.
First of all, my battery life suddenly got REALLY REALLY bad. I know there are already a bunch of threads with people complaining about their battery life, but mine is much worse. The battery life did progressively get a little worse over the past few weeks, but it was nothing major. But I turned my ipod on the other day, RIGHT after fully charging it, mind you, and within 2-3 minutes the battery was halfway discharged and in about 5 minutes it was almost dead.
And a couple of times, I had my ipod plugged into my iBook to charge, and the iBook went into sleep mode because I left it alone for a while. But after a couple hours I came back and the battery level was LOWER than when I plugged it in!!!! What's going on with this thing?
And then to make matters worse, I finally broke down and downloaded the new ipod software the other day (sorry I can't remember the version, but it's the most recent). Everything seemed OK until I turned on my ipod the next day. With the old software, when I would select "Music>" and then "Artists>" it would go to the list of artists like it's SUPPOSED to.
But now, when I select "Artists>" it then goes to a list entitled "Artists" and my ONLY option is "All>". If I click "All>" then it takes me to a second list called "All Albums" and my only option again is "All>". When I click it again, it takes me to a list called "All Songs" with NOTHING in it. At first, I was afraid the update had deleted all the music off my ipod, but I plugged it back into my computer and according to iTunes, everything was still there as if nothing had happened.
Is there anything I can do to remedy either of these problems? I am so frustrated with this thing, considering both of these things happened rather suddenly and the fact that my ipod is not even a year old and it's not like I've been abusing it or anything.
Message was edited by: tyty415

I've had both exact problems (listed below) within days of each other just like you. This is extremely effing frustrating and it appears Apple isn't doing sh|t about it.
Problem 1: Battery constantly discharges even when ipod is turned off.
Problem 2: After upgrading firmware to 1.2.2, all my content (songs, podcasts, everything) was gone.
I'm glad to say I was able to fix problem 2 after reading about reverting back to version 1.2.1. There are instructions in this forum on how to do it. If you are like me, you'll have to download the 1.2.1 files from Apple's website because they were no longer on my computer.
This dieing/dead battery problem is a major effing pain in the a$$. Like you say, the effing thing is dead after minutes. The only way it can be used for any length of time is to leave it plugged in to a charger.
No one seems to have a solution which is even more upsetting than the problem. Hey Apple, I want my money back!
DM

Ipod mini battery problem caused by damage to ipod

I have experienced the recent battery problems (not holding charge, etc)and have been advised that, in this instance, they could have been caused by damage to the hold button. Has anyone come across this or know whether this is correct?

Your iPod battery has reached the end of its service life. As your iPod is still under a year old, Apple will replace the battery for you free of charge if you send it off to them.
If you don't want to send the iPod back, you could put up with your 2 hour battery life, or you could replace the battery yourself. You can buy battery kits from a load of online stores (iPod ResQ has a good reputation, but I've never personally used them) and fit them yourself, but this will invalidate your warranty.

Ipod battery problem icon

Similar Messages

Maybe you are looking for