IPod...broken (for the third time)

ok, so yea this is really really really starting to make me go crazy. To the point where i just want to smash my iPod with a bat. I have the 60GB iPod Photo and its having problems. I had already sent it in TWICE before for other problems that ive been having. Now its a completely new problem (somewhat similar to the first problem i had with it). I was listening to the iPod while driving my car and all of a sudden the thing freezes. like it still showed the "Now Playing" screen, but it wouldnt play the music and none of the buttons were working. Then i tried connecting it back to my comp, and that seemed to work because it put it in the "Do Not Disconnect" screen, but then it wouldn't get off that screen. Now the stupid thing has turned off and i can't do anything with it. I am literally sick of this thing...is there ANYTHING i can do in order to get any kind of refund or something...because i am literally just tired of this thing breaking at the wrong times (once before when i went cross country and now while i was in a 3 hour car drive). This thing has proven to be way less then worth the money...I got this thing back in July and have already had it replaced twice...i would really hate to get it replaced a third time, i would rather just get my money back or something. Any help with this situation would be a great help. Thanks.
PS- i would have been MUCH more colorful with my choice of words, but since we can't use an obscenities here I really can't express the full extent of my anger.

Hey, if I can get the hard drive to stop skipping, then I would do that in a second. As for reseting it, I have done that a dozen times already. The computer dosen't even recognize it, nor does it even do anything. I hooked it up and it came up like it was charging and got stuck on the charging screen like when it goes idle.
I am just going to go to try and get a new one. Hopefully I will be able to get it for nothing since I was screwed out of this one.

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