Ipod can be seen by Windows 7, but not seen by Itunes.

Hi - A friend has a Dell laptop running Windows 7. It was recently in the shop to remove a virus. Everything now works fine, except it won't work with any of her ipods. The ipods can be seen under Devices and Printers, and by the Device Manager. They aappear to be associated with the correct drivers. But if I select to view the properties using Device Manager, the spinning wheel cursor appears, and the Device Manager.stops responding. The laptop also will stall in the shutdown process, if the ipod is connected. Disconnecting the ipod at that point, causes the laptop to finish shutting down.
I should mention that an ipad works fine with Itunes on the laptop.
I have reinstalled the Itunes drivers and software several times. I've put the ipod into disk mode, also tried a different ipod cable, and neither helped. I've run virus scans using different anti-virus software, but they don't find anything wrong. I'm able to use the same ipods on a different Dell laptop that is also running Windows 7, so I don't think the ipods are a problem.
Nothing else on the laptop seems to be broken. Everything else works. Other USB devices work fine, so I don't think it's a USB issue.
The next step appears to be to reinstall the operating system. But I would like to know if there is anything else worth trying before doing that.
Thanks. - Mark

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host>

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Thank you for providing so much information about the iPod issue you are experiencing. I found an article with steps to take when your iPod is recognized in Windows Explorer but not in iTunes:
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http://support.apple.com/kb/TS1363
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