Ipod can charge but itunes says its not connected

Just got a ipod about an hour ago and connected it to my cpu and it is charging but when i try to put songs from my cpu to the ipod its doesnt show up anywhere i cant sync it and i did the diagnostics check and it says Ipod connection status failed. How do i fix it. I went to the help menu and none of it has resloved my problem.

First of all, try another port on your computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are. Reset the iPod each time you connect it to another port.
Then try with the iPod in forced disk mode.
Putting iPod into disk mode.
Still no joy, see these.
USB drivers are not installed properly.
iTunes 7 doesn't recognize the iPod.

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    - See:      
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    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
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    Apple Retail Store - Genius Bar                          

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