IPod can't connect with iTunes-keep getting install 64 bit iTune message

When I connect my iPod Touch to the computer and try to sync with iTunes, I keep getting the message that I have to uninstall the 32 bit iTunes and install the 64 bit iTunes. We've already done this and it won't recognize either the iPod or the iPad. HELP, please!!!

honestly on a Windows I do not know how, there are programs that you can download that will tell you, and there are unix scripts that can tell you. to find out how, you might want to talk to somebody who owns a windows and is proficient in using it.

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