IPod Cannot be update,required file is locked?

Help, Getting this message when I connect 8GB Nano(2Gen)to windows xp system running itunes 7. Has worked fine for many months. What file are they talking about,where is it,how did it get locked and how do I unlock it. Found nothing on this in discussions or on web search. Appreciate any help.
Jack
8GB Nano(2Gen) Windows XP

This worked for me.
Re: Sync problem: "The iPod cannot be updated. The required file is locked"
Posted: Oct 22, 2006 3:25 PM in response to: allydon Reply Email
Hi,
Connect your iPod to the PC and start the iTunes application (most likely it will start automatically when you connect the iPod).
In the left column you will see a heading "DEVICES". Below that is a small icon that represents your iPod. It might take a few seconds to appear, though.
Click on the icon, on the right a pane will appear with 5 headings (Summary, Music, Podcasts, Photos, Contacts).
Click on Photos. A page will appear with on the top line something like: "Sync photos from:" with a box beside it that displays the directory name of your photos.
Click on that box and select "Choose Folder"
A dialog willappear with a directory tree, your photo folder is highlighted. Expand that folder by clickin on the "+" sign next to it.
The expanded list will contain an item "iPod Photo Cache".
Right click that item and select "Delete".
Windows asks whether you're sure. Click YES if you are.
After the deletion, click "OK" to close the dialog.
Right click on the iPod icon again and select "Sync". You're photo cache will be rebuilt for you. This takes a few minutes, depending on the amount of photos you have.
That's it.
Hope it works for you. I have assumed you use English for both Windows and iTunes.
Regards,
Henk.
Dell Dimension 5150c Windows XP

Similar Messages

"Ipod Cannot Be Updated, The File Required Is Missing" - Can someone help?

I just got this error today and its bugging me.
Whenever I try to update my ipod it gives me a new window saying "IPOD (name) cannot be updated, the file required is missing."
ummm I thought maybe if i restored my ipod the file would be restored too but that didnt work....
After i restored it, the itunes library updated my ipod with all my original playlists and videos, but now when i try to update it and sync my pictures to it or create new playlists, it gives me that message.
Can anyone give me some advice on what i can do to fix this problem? i do have the iTunes 7.01 my ipod is the 60G Ipod Video (White)
Thanks for your help guys, i really need it.

I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

"Ipod Cannot Be Updated, The File Required Is Missing" - Help!!

I just got this error today and its bugging me.
Whenever I try to update my ipod it gives me a new window saying "IPOD (name) cannot be updated, the file required is missing."
ummm I thought maybe if i restored my ipod the file would be restored too but that didnt work....
After i restored it, the itunes library updated my ipod with all my original playlists and videos, but now when i try to update it and sync my pictures to it or create new playlists, it gives me that message.
Can anyone give me some advice on what i can do to fix this problem? i do have the iTunes 7.01 my ipod is the 60G Ipod Video (White)
Thanks for your help guys, i really need it.

I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

The iPod cannot be updated The file or directory is corrupted or unreadabl

I have started getting the above error message every time I connect my iPod to update. I have reinstalled iTunes, but still no joy. My computer advises me to run utility 'chkdsk' which I have done, but I still cannot update my iPd with the last 37 songs I have downloaded. I am not sure if this is an iPod problem or computer software
Has anyone any suggestions.

It can be either some bad sectors on the HD of your iPod or there are couples corrupted music files on your iTunes
For the bad sectors, see doing the following helps
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
For corrupted music files on the iTunes, you have to find a way to find them out, and delete them.
Oh,one more thing, try to change your iPod drive letter and see if it helps
http://docs.info.apple.com/article.html?artnum=93499

Ipod cannot be updated requested file cant be found?

what is going on!

thats the problem error that keeps appearing when i try to update i have the lastest firmware and im using the ipod video, it still uploads my music, podcast,and video but it can not load the pictures and everytime i update i get the same problem

"Ipod cannot be synched, required file not found" What do I do?!?!?!

I get this message, and then whan I try to restore my ipod, it says it cant be restored, error 1418.

Nobody has any advice?

IPod cannot be updated because the file cannot be found

Just purchased a new 5th gen. 30gb iPod, and when plugged into my laptop & iTunes, I get the error message that "so and so's iPod cannot be updated - the file cannot be found." Then the iPod drops out of itunes, but stays in My Computer. Any way to fix this?

I just dealt with the same problem. None of the answers people gave to the problem worked!
Whatever it is that you're trying to put into your iPod... make sure that the file is located in your "My Music" file first.
Basically, when you get that message double check and if what you selected isn't in "My Music" drag and drop into it and try again.
I hope that helped!
I know... so frustrating.

IPod cannot be updated! Help!

I keep getting the message "The iPod cannot be updated. The file or directory is corrupted and unreadable.
Then i click restore b/c it says click if you're experiencing problems and i get the message "The iPod could not be restored. An unknown error occured (1428)."
Could somebody please help me...?

i have the same problem that you had it says "the
ipod'ipod' cannot be updated. the file or directory
is corupted and unreadable" how did you fix this ive
restored about 10 times and i keep getting the same
message.
please help me my ipod is like my baby!!!!
I am getting the same error statement, after my ipod seems to update. The ipod actually does update adding recently added songs but the album artwork for some of them is wrong, even though it is correct in itunes. After itunes says ipod update complete the "ipod cannot be updated. The file or directory is corrupted and unreadable" message appears. Did you ever fix this problem, if so how?

Required file is locked?

When I try to sync my ipod, it says the following message mid-sync:
"Attempting to copy to the disc "My IPOD" failed. The required file is locked."
Where do I begin with this?
Resetting iPod & restoring original settings didn't help.

No help?

Sync problem: "The iPod cannot be updated. The required file is locked."

Hi,
I upgraded to iTunes 7.0. First thing I did with it was to upgrade the firmware of the iPod to 1.2.1. The model is a MA079NF (20GB, iPod Photo, color screen), have used it problem free for about year now.
After that I wanted to sync my Library and a popup showed "The iPod "mypod" cannot be updated. The required file is locked." After clicking ok (only option) the syncing continues, but in the end the iPod contains 2174 files (~10GB out of 20GB free space), while my library holds 2187 checked files. Also none of my photos are copied to the iPod.
After that, upgrading iTunes to 7.0.1.8 did not help either. The problem is the same. Resetting the iPod to factory defaults and subsequent re-syncing did not help either, only helped me waste an hour .
The error message is silly, it leaves me only with questions:
Which file is locked, where is it locked (on my PC or on the iPod), in what way is it locked, why is it locked, by whom is it locked and how do I unlock it?
Any help is greatly appreciated.
Best wishes,
Henk.
Dell Dimension 5150c Windows XP

Hi,
After the exceptional help of the Apple people (i.e. nothing, nada, zero, null, no reaction, silence and so on, and so forth) I decided to take matters in my own hands again. Using the superb FileMon tool of sysinternals.com I found out the syncing of my iPod stopped while traversing my photo cache.
The solution was simple: Remove the directory "\iPod Photo Cache" completely (I made a backup, of course).
After that, iTunes built the cache from scratch and syncing was working properly again.
<sarcasm> Apple, thanks again for all your support. </sarcasm>
Best wishes nonetheless,
Henk van der Laak

"ipod cannot be updated becuase the required file is in use"

I upgraded to itunes 7 this weekend and so did my husband. I am running the latest versions of all mac software with my fifth gen ipod and he is running the same with the ipod mini. We both get teh same error message:
"ipod cannot be updated becuase the required file is in use"
I have tried the following with and without guidance from tech support:
Reboot
repair permissions
"restore" on the ipod using itunes 7
reinstalling itunes 7
trying to reinstall itunes 6 instead
removing login in items from automatically starting
disabling firewall/antivirus
I stumped tech support yesterday. Anyone else having a similar problem?

I'm another one who is having this problem. Though it doesnt seem to effect the downloads or the files, it pops up every so often. Cant figure out what file its referring to or what cant be updated. Def has to do with the latest version of iTunes.

IPod cannot be updated. Required file is in use.

After I upgraded to iTunes 7, whenever I plug my iPod into the computer to sync, I get this error message, "iPod cannot be updated. The required file is in use."
What is this ,a nd how do i correct it? Any clues?
Thanks!

After upgrading to iTunes 7, I too, am getting the error message: "ipod cannot be updated. The required file is in use."
I get this message when I plug my ipod into my Mac (don't use a PC) to sync updated podcasts. Strangely, the updated podcasts DO appear on my ipod, but most of the time, when I try to play them on my ipod, the ipod shuts down.
This is the second time I've had a major problem with my ipod after downloading iTunes upgrades. Very frustrating. And annoying.
Has anyone discovered a fix for this problem?
powerbook G4 Mac OS X (10.3.9)

IPod cannot be updated...required file cannot be found

I have the latest iPod software and iTunes. When I plug my 5G ipod into my computer, after it transfers a few new songs, I get the following pop-up message:
"The iPod 'name of iPod' cannot be updated. The required file cannot be found."
When I click OK, it continues updating and seems to be fine. It is just an annoyance, becauce I can't just plug in my iPod and come back to a finished update.
Any tips? Thanks!
Windows XP

I have the latest iPod software and iTunes. When I
plug my 5G ipod into my computer, after it transfers
a few new songs, I get the following pop-up message:
"The iPod 'name of iPod' cannot be updated. The
required file cannot be found."
When I click OK, it continues updating and seems to
be fine. It is just an annoyance, becauce I can't
just plug in my iPod and come back to a finished
update.
Any tips? Thanks!
Windows XP
I am having this exact problem.
Though what will also happen after I click on "ok" the ipod will disconnect it self from itunes; it remains pluged in and the "do not disconnect" icon is shown on the screen, but it just stays like that from any where from 2-30 minutes. Eventually it will reconnect and start updating again untill the "The iPod 'name of iPod' cannot be updated. The required file cannot be found." message comes up and the whole prosses starts over again, this has made updating the ipod which I have already reset, quite a headache to update, the prosses has not yet been compleated as I cannot be at my computer for mor than a few hours at a time. I also reinstalled itunes to see if that would fix the problem it has not. Though before, I would also get the message "an unknown error has occured." now that dosen't seem to appear, so at least that is fixed.
Please help!

"iPod cannot be synced. The required file is locked."

I'm sure there are several threads about this, but none have produced an answer that works for me.
I have an iPod Touch 1G and iTunes 8.0.1.11, though I don't think that matters. I should probably ask this on a Windows XP website, but I thought maybe I could get some results here.
Basically my deal is, when I plug in my Touch and let it try to sync (or hit sync manually), I get the error message "The iPod (iPod name) cannot be synced. The required file is locked."
Ex: http://img410.imageshack.us/img410/8393/20901666.png
(Also, manually drag-and-drop method of music in the library freezes iTunes.)
Now, people say to go to your iTunes music folder, usually the one under "My Music", right click and uncheck the "read only" box. I've done that, hit OK, and brought up the Properties again, and it has been re-checked without my doing.
Could this be iTunes's doing? Or am I doing something wrong? Or should I go ask Windows users?
Another little bit of info: This only started happening today. I have done nothing different than I have before.

Alright,
How did upgrading to the latest version of iTunes go? Did it help any? No, dang! sorry getting ahead of myself I don't even know if it has or not. I have been racking my brain trying to recreate this issue but am having no luck. I did however find a computer running xp sp2 to do some test and such on it.
Here are some more ideas that my wife and I came up with for you to try,
1. In iTunes go to (Help)/(Run Diagnostics) in the menu bar (In my opinion you don't need to do the test for (cd/dvd) or (network) but that is up to you. After which I request that you copy and past the report like so:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Gateway W3107
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number ######
Current user is an administrator.
The current local date and time is 2009-03-01 20:47:13.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 6100
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.2.20 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.12.33.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jarvis, running firmware version 2.2.1
Serial Number: #####
** iPhone/iPod Touch Sync Tests **
Sync tests completed successfully.
Just to see what it comes up with, I don't know if the diag. will fix any issues, since I've never needed to use it but it looks like it will give you a good report of whats going on. Go Apple! *and yes with the report feel free to block out any information you don't want to share.
2. I was reading around on the internet and I've found that a lot of the times its something simple to fix some of these issues like the one about the time getting messed up when windows xp goes to sleep. So Here is a simple idea to see if it helps.
Go to (edit)/(preferences) in the menu bar Click on the (Devices) tab and try clicking (Reset Sync History) button. Then try Syncing again. Don't know if it will help but hey worth a shot right?
3. My wife was looking around on the internet and she found a bunch of info on files that are corrupt not being able to sync, since I don't have a corrupt file and am at a lost in how to make one. I was unable to test this theory.
However, the information suggested that it may be related to a picture file. so I would look into the (photos) tab in the iPod touch's Summery page and un-check one picture folder at a time and sync to see if it is related to a particular image folder.
Also beside of the image folder it was noted that some errors are accruing with outlook syncing, so you might also look into the syncing of your contacts and emails in the (info) tab of the iPod Touch's Summery page.
After those too I would look into music that you have just stared to try and sync and try eliminated one at a time again to see if there is one particular file to be the error.
*In note of that it is suggested to only do one at a time, since its always best to do a process of elimination.
4. And last have you tried backing it up in iTunes and then Restoring it. To see if a hard reset like this fixes the issue?
Here is Apple's knowledge base article on it: http://support.apple.com/kb/HT1414
*Sorry that its such a long post I just want to save you time waiting for me to get back to you.

"ipod cannot be synced the required file is lock"What the ****!

Itunes just keep popping up"Ipod cannot be synced the required file is lock"
but I got nothing to sync in my library, the whole library is empty ,no music , pictures , movie , podcasts , Nothing. I only listen music from my ipod ,not from the actual laptop hard disk.So what's the problem.This is getting really annoying.Help me please
Also I have reinstall Itunes for 7 times.

IF UR USING WINDOWS)
try this
go to my computer,
click on the disk drive of ur iPod, (e.g: f:Administrator)
some folders here are hidden so you must unhide them first
go to the folder options, then view tab, then look for show hidden files and folders...
after you done that... right click the iPod_Control then if the read Only is checked, unchecked it... or if its highlighted, unhighlighted it...
that works on me... so try it...

IPod Cannot be update,required file is locked?

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