IPod cannot be updated from iTunes 7

The iPod will not update to version 1.2 from iTunes 7.
The iPod will not Restore from iTunes 7.
The message I receive is the following.
Any thoughts??
The iPod cannot be updated because it contains files that are in use by another applacation
Dual core processor   Windows XP Pro  
hp   Windows XP Pro  
hp   Windows XP Pro  

i get the same - been trying now for over a week and its getting frustrating
any help would be much appreciated

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