IPOD CANNOT BE UPDATED ON PC --- HELP!!!

I've got a problem when I try to transfer new songs from itunes onto my ipod shuffle on my pc. The whole thing seems to be working ok, until I get a message saying "Ipod cannot be updated--an unknown error occurred (-36)". What should I do? I've downloaded ipod update, but that hasn't helped. Please get back to me in this forum or email me on [email protected]
Thanks
Russell

hi Russell!
"Ipod cannot be updated--an unknown error occurred (-36)".
are you using an itunes version 4.9 or earlier? with versions 5.0.0.35 or greater, that error code usually shows up as a "disk cannot be read from or written to" error.
the same treatments for the "disk cannot be read from or written to" apply to the -36:
"Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod
(indeed, this article used to be called "-36 error when syncing ipod ...")
love, b

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