Ipod cannot connect with itunes
My iPod will not connect with iTunes, it doesn't even show up on iTunes. I know the cord is working because my ipod is charging, but I don't know what to do?
Please help!
Sorry for being cut off. More info: iPod Touch was connected to Dell running Windows vista running most recent iTunes. Had a BSOD while attached. The Touch runs fine. Plays music, playlists, all apps, wifi, iTunes without a problem. Can download through iTunes OTA without a problem. When I attach the Touch to the computer, it recognizes that the Touch is attached (is in My Computer), but iTunes gives the message "iTunes cannot read the contents of the iPod <name>. Go to summary tab..." I see that this is a common error, but there is no solution I've found.
I have uninstalled and reinstalled iTunes with no success. It seems odd that the Touch works fine but cannot connect. I really don't want to wipe it clean.
Any suggestions will be most welcome.
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Hi,
About two days ago my shuffle started to send me an error message that it cannot connect with iTunes because it's not formated properly.
So I've already updated the softwer, I tried to use it with every single USB port on my computer and searched for solutions on the net but couldn't find any useful information...
I literally see the following message: The iPod "194" cannot be used with iTunes because it is not formatted properly.
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Thank you!If you cannot access the iPad because of the passcode, you have no choice but to restore it using the same steps that you would use if you forgot the passcode.
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How get around "Cannot connect with iTunes Store" when updating apps?
I have several Apps with updates indicated. When I select App Store, it goes to the updates but when I try to update, I get "Cannot connect with iTunes Store." But otherwise I can get to the iTunes Store itself. Where does "Report problem" appear? Not on my Touch (which is updated).
Try it from the computer that you sync with, then sync the updated apps over to the iPod.
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HT1386 While trying to update an app I keep getting a "cannot connect with iTunes store"message
For some reason my iPad say I cannot connect with iTunes store while trying to update an app. I've tried all I know. Any suggestions?
I am getting the same message. This is what I did to update my apps.
Go to the App Store and search for one of the apps that needs an update. When the app appears in the search - there should be an Install button next to the app icon. Tap on it and see if the download will start. It worked for me.
After over two years of owning iPads and never having had this happen before - this is happened to me twice now in the last two weeks. It's weird, but it happens. -
My mac cannot connect with iTunes the message that appears is "the item you've requested is not urgently available in the u.k store" although I am already connected to my u.k account
well if it helps any, it's just not in the UK. We here across the pond are having the same error message. I'm so attempted to take this iPad back to the store. This is CRAAAAAAAZZZY
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Folder with Exclaimation Point Error AND Ipod cannot connect to itunes
I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XPHello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
ITunes No Longer Synching With iPods, Not Connecting with iTunes Store
iPods: both iPod touch, 2nd Generation, 8GB
iTunes: (Most Recent Version)
Issue:
For a while, the iPods of myself and a family member have not been able to synch our iPods with iTunes anymore: when plugged in, it only appears to charge, does not show up in "Devices", does not do anything. I've run Diagnostics several times, tried redownloading iTunes, & checked settings, etc.
Also, whenever I try to go into iTunes Store, it says that it "Cannot connect to iTunes Store", even if connection to the internet is fine.
These problems started occurring simultaneously, as well as out of no where. As I recall, I had no problem synching & going into iTunes Store the day before.Ask your other family members if they did. Something has to have changed.
I am betting it's something on the PC, since two ipods going bad at the same time would be highly unlikely.
If you have auto updates turned on for Windows & security software, it might not even be obvious they occurred.
You can try restarting your modems/routers/and PC, in that order. -
Hello everyone. I have a small problem with my brothers iPod. It cannot sync with iTunes, but mine can sync perfectly. We have the same iPod (Nano, 2GB) but his is black, and mine is white. When the iPod is plugged in, iTunes freezes for a minute or two and then keeps going. When songs are being updates, it freezes, and sometimes says that the source cannot by written to or read from, Any help?
Oh and note that sometimes iTunes thinks its a White iPod but really is Black.
Help!
Note: i did read this: http://docs.info.apple.com/article.html?artnum=301267 and it did not help. -
When i plug my ipod into the computer itunes says my ipod canot connect to itunes because apple moble service is turned of
See:
How to restart the Apple Mobile Device Service (AMDS) on Windows -
My daughter locked her ipod touch and i cannot connect with itunes how do i fix this
PLease help she's 8 years old and is driving me freakin nuts. I cannot get on itunes on my computer it does think im online if there is any other way besides itunes or having to go to the apple store please i need to know
The only way is to connect the iPod to a computer with iTunes and restore. It may be necessary to place the iPod in recovery mode in order to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
Ipod not connecting with itunes
My itunes works fine until I plug my ipod in. Then is won't respond and recognize that I connected the ipod. When I disconnect my ipod is says "The required folder cannot be found" If any one could help me with this problem I would be very grateful.
Hi HB7555!
First, try deleting the "iPod Photo Cache" folder off your computer (if you have synced photos to your iPod in the past).
Go to the "START" menu on your computer, and click on "Search". Select "All files and folders", and type in "ipod photo cache" into the blank.
Delete any folder(s) you find that are called that.
Then, try syncing your iPod with iTunes again.
If that doesn't seem to change anything with your error or seem to be the problem, then let's try a full reinstall of iTunes:
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
After the computer has fully loaded up, open iTunes, and connect your iPod to your computer.
Try automatically syncing it with iTunes again - do you get past that "reqired folder" error message, or not?
-Kylene -
IPod Cannot Communicate with iTunes
I have been using my ipod/itunes for a while now, but yesterday when I connected my ipod (5th gen Video) to my computer itunes gave me the following error message:
"The software required for communicating with the ipod is not installed correctly. Please reinstall iTunes to install the iPod's software"
Well, I did this it didnt work, same error. So I decided to delete all itunes/ipod software from my computer and reinstalled itunes from my initial cd. Plugged in my ipod, same error. I have gone through the 5 R's those didnt work. My iTunes opens and my library is there but I cannot sync with iPod because they cannot communicate so I cannot add any new music to my ipod. Any suggestions?okay.
sometimes in earlier versions of itunes (itunes 6.0.x), that message could be caused by a snarlup in the registry keys on the PC. (plausibly in this case something like that might be related to the problem with the administrator account.)
in the 6.0.x days we could get some relief from that sometimes by applying the markinmadison technique:
markinmadison: Re: "The software required for communicating with the iPod is not installed..."
(in your case, rather than reinstalling itunes and the ipod updater, you'd just be reinstalling itunes. the ipod updater is no longer a standalone application ... itunes 7.0.x itself is used for updates and installs.) -
IPod cannot connect with YouTube
Every time I try to connect my iPod touch 2nd gen to YouTube it gives me an error: cannot connect to network source, too many redirections.
This is not an exact quote, but it's been there for three days and youtube is not available. I have tried resetting the device and re-entering the password but it still will not let me access YouTube.
When I try to log into YouTube, or even access the page, it does redirect me about seven or eight times before I get that error.
Is anyone else having this problem? And if so, was anything you did able to correct it?You can start with these very basic troubleshooting tips. There are no guarantees, but quite often one of these will work for you.
Quit YouTube by double tapping the home button to bring up the multitasking/recents tray at the bottom, hold down on any of the app icons in the tray until all the icons wiggle, then tap the minus sign in the corner to quit the offending app or apps. Try your app again.
Restart the iPad by holding down on the sleep button at the top of the iPad until the red slider appears, then slide to the right to power off the iPad. Turn the iPad on again by pressing the sleep button until the Apple logo appears. Once the iPad has fully rebooted, and tap the YouTube icon to relaunch.
Try a hard reset by pressing and holding down on the sleep button at the top of the iPad while holding down on the home button at the bottom, until the Apple logo appears and the iPad restarts. Launch the YouTube again and see what happens. -
My daughters ipod touch cannot connect to i tunes store, nor will it take downloaded apps from pc or Mac, have tried restore etc, nothing seems to work, even though it has no problems going online using Safari, it will not connect or download apps from i tunes store. Any advice appreciated.
You need to update the iOS. You need iOS 2 or later for apps. See the following to get the last update for the 1G iPod.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad -
My Ipod wont connect with Itunes or my computer
My Ipod touch is charging through my computer, but it's not being seen by Itunes, or by my device manager on my computer itself.
I've tried the troubleshooting suggestions mentioned here... but maybe I missed one... can anyone help?I'm also having this problem but it seems only to have occurred once I introduced my iPad Mini to iTunes (this may have been coincidental of course!). The cable I'm using is the one which came with my iPod Touch version 4.2.1 (bought on the 23rd of July 2010) and the cable still charges the iPod as it always has. I don't have the luxury of being able to try logging in to iTunes on any other computer but I've tried absolutely everything that has been suggested in the support pages. I really want to delete some of the music from this iPod but I think I need to be able to sync with iTunes to do so. Is it just that my 3 year old iPod is just too old for the latest version of iTunes?
Any suggestions would be most gratefully accepted.
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