Ipod cannot sync with library - using XP

I have a new ipod and itunes shows the following message when I try to sync it;
"The ipod cannot be synced. The required disc cannot be found" - any idea how to solve this, I have successfully trnasferred all my music to the library?
Thanks

Oh and note that sometimes iTunes thinks its a White iPod but really is Black.
Help!
Note: i did read this: http://docs.info.apple.com/article.html?artnum=301267 and it did not help.

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