IPod Classic 120GB random crashes

Hi,
I have a iPod Classic 120GB that for the past year has been randomly crashing in the middle of playing songs. For a long time it was once in a while but then it became daily and now I can't even listen to a complete song.
I've done several RESTORES and for the first 24hrs it seemed to fix the problem, but now it seems to be deteriorating. Any suggestions? Would it matter if the host sync computer is a PC or a Mac? Possible problem in the code of iTunes that when syncing would cause a problem? Could this be a sign that the HD is seriously deffective?
Any insight or tricks to fix the problem is appreciated.
much thanks

My new 120gb classic survived a 7 hour bus ride on Saturday without crashing once, however I was watching videos for most of the trip.
Over the weekend away I was using my small sound dock and again, no crashes what so ever.
After picking up my car from the workshop (the reason for the trip away) I plugged the classic into my Alpine IDA-X100 stereo (first time using the USB cable on the X100, as opposed to the older style connector) and no crashes at all during a 6 hour drive home.
And yet - after an hour of using the classic in the office with just headphones I've just had a crash.
This confuses me further - if it was firmware I'd have thought I'd have had crashes when using the sound dock, or car as well.
Have any of you who are also having crashes/skips seen this behaviour?

Similar Messages

My iPod Classic (120Gb) reboots/crashes/freezes/resets every 15 minutes!

Hi and thanks for checking out my post.
About a year ago, I got an iPod classic (120 gigabyte) for my birthday. It served me well for about 7 months, until the headphone jack got busted and only played the Left channel of every song. So I got a replacement.
My new unit had been serving me for quite some time, until I updated my iPod firmware about a month ago (2.0.1)
Ever since, it has been rebooting to the apple logo screen (or the distorted black/blue/cyan/white variant) every couple of songs. after that, I have to press the menu and select for 6 seconds to get it to reboot faster (about 1 minute). Otherwise, it will take up to 3 minutes! I also have the problem with random song skipping. (doesn't happen to the same songs, it's very random)
I've had the same music loaded on to this iPod as my last one, so it shouldn't be my library causing problems.
I have read some 'solutions' telling me to uninstall iTunes 9 and reverting to iTunes 8. I have also read that by doing so, I won't be able to open my iTunes library. I don't want to lose my library just to get my iPod working again. I have read someone suggesting to defragment my iPod. I've read others saying NOT to defragment it.
My questions are:
- if a firmware update is released, will it fix my problems?
- if it doesn't fix them, will I get a refund or a replacement? (although my warranty time has passed recently)
- most importantly: how can I prevent my iPod classic 120gb from rebooting randomly?!
Also, the seed for the 'shuffle songs' seems to be the same again whenever my iPod crashes, resulting in the exact same playlist when I choose Shuffle Songs after it has rebooted. when I choose Shuffle songs again after that, it plays an identical playlist to the second one after another reboot. (If you get what I'm saying here)
It does work though when I have the shuffle songs setting on.
Another thing that might be of interest. When I first got the replacement iPod, and plugged it into my laptop, it showed lack of battery life, and it wasn't charging, so I had to charge it directly from the power supply first. (I don't see how this is relevant though)
I am also aware of the other topics about this phenomenon.
The lack of response from Apple, and lack of solutions has made me compile this post.
Thank you for your time.

I have this very same problem. However, when I watch a film or music video it plays pretty much to the end.......
I have also reset my iPod and no difference. ITunes / Apple say it is a problem and to keep resetting my iPod which is ridiculous as this takes an age to reformat every album and film and game I have for the thing.
At first I thought it was the battery but after watching a 3 hour film (The Great Escape - good film) it shows no sign of locking up at all.
I'm at a loss as the iPod is about full and is aways connected to the car.
Cheers for any help I may be able to get........

HT3798 Ipod classic, 120gb randomly freezes and/or reboots. Is this hardware or software issue?

My wife told me the other day that she was having an issue with her ipod which was happening at an increasing rate. While listening to an audio book or music it will randomly stop/freeze, and times the Ipod will reboot. Of course, when listening to a 6 hour audio book and losing your place when this happens can be frustrating. It's about 4 years old and I was thinking that maybe it was the drive inside, but not sure.
Thanks in advance,
Brian

Confirm the Hardisk health, by doing the iPod Disk Diagnostic as posted earlier by tt2
it wont fix your problem by help in troubleshooting.
Have a nice day!

Can I do a duplicate search to delete on my ipod classic 120gb only? There are no duplicates on my itunes... I think these duplicates arose when I did a restore, and had to reload from the cloud, and my computer backup.... please help...

I have an ipod classic 120gb...
Somehow I have managed to get mutiple duplicates.....
I had a computer crash... and I restore several songs from the cloud, and from my computer backup from an external drive...
and also, from past purchases on itunes...... some songs I had loaded from my own cd collection....and songs had overlapped......
I knew I had duplicates before the crash and never took care of it.... but now of course there are more...
I have taken care of the duplicates in itunes, by deleting them one by one..... I made the mistake of checking boxes then highlighting and doing a mass delete... thinking it would only delete my check boxes.... and loss a lot of music... so had to restore backups again....
so.......
Ipod......... how do I delete duplicates from the ipod, without loosing music from my ipod... I have lost music that is still there I believe on the Ipod that is not on my itunes... but I am not sure...and I can not find a search duplicates in itunes for Ipod.... can anyone help me on this... is there a way to do it, without going through 8 days of music line by line??
Thank you

Restore the iPod and reload it from the library... Ah, but there might be media on the device that isn't in the library yes?
See Recover your iTunes library from your iPod or iOS device and a script called DeDuper which can help remove unwanted duplicates from iTunes if you end up needing to do a blanket recovery from the iPod. See this thread for background on DeDuper.
tt2

IPod Classic 120GB

I have a iPod classic 120GB and itunes isn't syncing all of my music. I have over 5,000 songs. But, once it syncs about 500 of the songs itunes freezes and stops syncing and gives me an error. I have tried changing the music files from MP3 to AAC that didn't work, I've also tried dragging and dropping the songs in sections and once it gets to 600 songs it give me another error. I've pretty much tried it all and now I have no idea what to do. Someone please help!

It is likely that the iPod's hard drive is faulty, and there is a problem with the iPod's storage media at about the point where 500 to 600 songs would be loaded. That is why it errors out consistently at about the same point in the data transfer, no matter how you load the songs.
You said you tried converting your song files from MP3 to AAC, so that would rule out a problem with the files being transferred.
It may be a problem with the connection between iPod and computer, but then, I think the problem would occur at a random point, not consistently when you get to about 500 to 600 songs.
You can set the iPod to Disk Mode
http://support.apple.com/kb/ht1363
With iTunes NOT running, connect the iPod. If you have any Windows utilities that can examine a hard drive, you can try them on the iPod's hard drive.
You may want to try reformatting the iPod's hard drive using Windows (instead of doing a Restore in iTunes). The format type used on the iPod's hard drive is FAT32 (when the iPod is used with a Windows PC). If there is an option to do a "quick format," do NOT select that option. Do a "full" format (it may fail at that same point).
If that completes successfully, try running iTunes. It will probably prompt you to do a Restore, which you will need to do because the iPod does not have any of its software loaded. Then, see if your problem still recurs.

IPod Classic 120GB cannot sync, "Required disk not found"

Somebody, please help! iPod Classic 120GB charcoal, current OS as of about a week ago (won't stay synced long enough for me to see what it is), iMac 24" 10.6.4, iTunes 10.0.1. Let me know if you need any more info and I'll try to provide it.
Everything was absolutely fine until I updated to the newest version of iTunes. Now, when I plug in my iPod, it says it's connecting then jumps straight to the "Okay to disconnect" screen. It never shows up in iTunes at all. After doing this repeatedly, I unplugged it then immediately plugged it in again before it had finished the progress bar on the "Okay to disconnect" screen, and it finally showed up in iTunes, but it gave me an error of "iPod was not properly disconnected" then "cannot sync - required disk not found" and disconnected itself again.
I tried resetting it (menu+center buttons) while it was plugged in, and this did nothing. iTunes still didn't recognize it at all.
About a week ago, I followed some instructions somewhere and toggled the "enable disk use" option (I usually keep it unchecked) then was able to restore it. The songs were added back in a bizarre order (not alphabetical, not chronological, songs within an album added out of order, jumping from artist to artist, etc.) and I had to sync it again for three random albums that it missed the first time, but once everything was in again it was fine. I haven't added any new songs or playlists to my iTunes library since then (just changed a few ratings and I like to keep track of play counts), but when I tried to sync it again this morning, I got exactly the same errors.
The only difference this time is that it alerted me that one song in my library (a song I happen to like very much) could not be synced. The song still shows up on my iPod, but will not play. It still appears and plays in iTunes on the computer.
The iPod works perfectly in day-to-day use and is a little over a year old. I take very good care of it (my previous iPod is four or five years old and still works fine) and it has never had any problems before this. It has almost 100GB worth of music (no other media, just music), which makes it pretty annoying to have to restore it more than absolutely necessary. What is going on here and is there some way to fix it that will last longer than a week?

Hi, yeah I'm experiencing the same issue as everyone else with a 120gb iPod classic using iTunes 10.1.1 (4). Started about the time of OSX 10.6.5 update and hasn't been resolved with the OSX 10.6.6 update.
iPod attempts to Sync but now quits without even appearing on the computer let alone iTunes.
I have ESET security but quitting the app doesn't help.
I also have an iPhone 3Gs and that's still syncing fine (thank heavens), via a different library.
I've since managed to wipe the iPod clean (back to factory settings) as forced to do so by following the instructions in another post to remove the iPod Photo Cache. I then moved my iTunes folder to another directory for safe keeping.
I set up a clean iTunes database thinking my old one might have been corrupted. To do this you open iTunes from scratch while holding down the option key and select "Create Library". iTunes then remembers the last library created whenever you open the app.
When I am able to see the iPod summary screen (a rare occurrence now) I see that "enable disk use" is checked ok - this has been noted as a problem in previous forums. So that's not the issue.
Actually the iPod doesn't even stay connected to my 2010 unibody MacBook Pro when the iPod is switched over to disc mode. It immediately goes into "OK to Disconnect".
So I now have a clean iPod, and clean iTunes - all empty and essentially useless!
Anybody out there with any ideas? Plllleeeeeeeese?

Music files disappeared from iPod Classic 120GB

Hi everyone.
Today I tried transferring music from my old iPod Classic (120GB) to my computer. These files were originally stored on another computer that since died, so I wanted to transfer them (backup) to my new laptop.
However, the software crashed, and my iPod now shows "No music".
However, the Settings page talks about 46.4GB used memory on the iPod.
These 46.4GB match the amount of music I had in it.
When I go to Settings > About, in the diagram that represent the space used on my iPod, there is a very small part related to my pictures (these did not get erased from the iPod), and then a very big part (about 2/5 of the total diagram) that says "Other".
I believe this "Other" part is linked to the music that used to be on it, but I do not understand why it doesn't show as "Music" anymore, and why all of my songs seem to have disappeared.
Did anyone encouter the same problem ? Is there any possible explanation/solution ?
I would really appreciate any help anybody can give me.
Virginie

"Other" means files that have become corrupt and the iPod no longer knows what to do with them.
The usual procedure is to move (or copy) your iTunes Library from your old computer to the new one. If the computer (or its hard drive) is not available, the procedure is to use the backup of the Library.
I'm guessing that you don't have a backup of your Library. Although your old computer has "died", do you still have the hard drive? If so, you could put the hard drive into a hard drive caddy, use it as an external device and copy the iTunes Library from that onto your new computer. A local computer repair shop should be able to help you with that.
Failing that, you will have to re-build your Library again.
If you purchased music from the iTunes Store, check in your store account to see if your country allows you to download the music (that you purchased) again.
If you purchased digital music from other stores, check with them to see if you can download the songs again. In Amazon UK, you can.
For music that you imported into your iTunes from CDs, you will have to import them again, from the CD.
For the future, I suggest you maintain a backup of your iTunes Library. If you now have an external hard drive in a caddy, use that. Otherwise, buy one, the larger the better.
Also, as you are now finding, an iPod cannot be put back into a new iTunes. Nor is it a backup of your Library. Everything should be in your iTunes Library - and backed up onto an external drive. The iPod is simply a portable "copy" of your Library, only for playing the music.
Sorry to be the bearer of bad news.

My iPod Classic 120GB is clicking and not turning on. It has been charged but does not hold charge. I am not able to restore factory settings. Error code and have tried troubleshooting options without success. Thoughts?

My iPod Classic 120GB makes a clicking noise when syncing with iTunes and will not sync. It will not turn on at this time and has been charged but does not hold the charge. After trying to sync, iTunes states that iPod must be restored. Have tried to do this but not successful, I receive an error code and have done the troubleshooting steps for the error and I am still not able to sync or use my iPod. HELP?

Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy

Windows XP sp3 + iTunes 8 + New iPod Classic 120GB = Blue Screen Of Death

HELP
My PC has just upgraded itself with Windows XP Service Pack 3, I have downloaded iTunes 8, and just today bought a new iPod Classic 120GB so I could enjoy the new Genius facility (my old iPod was a 20GB model from 2005). However I keep getting the Blue Screen Of Death whenever I plug in the new iPod, even if I start-up the computer with the iPod connected.
I've read other threads about this topic, but I've only seen people reporting this issue with Vista, not XP.
- I'm thinking of uninstalling and re-downloading iTunes 8. Will it retain all playlists, album artwork etc.?
- I'm also thinking of trying to connect with the iPod manually set to disk mode. Will this help to begin with?
Anyone got a fix for this problem yet....Apple?

As a follow-up to my questions above, I've now tried uninstalling and then re-installing iTunes 8 direct from the Download link at Apple.com. I still get the BSOD. I also tried with the new iPod 120GB manually set to disk mode. Again, still I get the BSOD. I also unplugged a couple of other USB peripherals from my PC (writing tablet, card reader), checked for any more Windows XP Updates, but still get the BSOD.
Anyone got any more ideas?

Ipod classic 120gb stuck in disk mode

i have a ipod classic 120gb and im having issues with it. i am unable to get it out of disk mode, my computer and itunes will not recognize it. ive tried all the steps ive seen in the forums still no luck. ive tried other usb port and other computers with no luck. it is almost 4 yrs old so warranty and other options are expired. does anyone have any suggestions?

That's super odd. It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

I have a 64-bit Windows 7 PC and a much-loved 2008 iPod Classic 120Gb. I recently updated iTunes to V12.1. I no longer have the 'info' legend in 'settings' and am unable now to update my calendar and contacts. Help!

I have a 64-bit Windows 7 PC and a much-loved 2008 iPod Classic 120Gb. I recently updated iTunes to V12.1. I no longer have the 'info' legend in 'settings' and am unable now to update my calendar and contacts. Help!

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Ipod Classic 120GB won't shut down

Hello everyone,
Two weeks ago I went on holiday, and took my Ipod Classic (120GB) with me. I plugged my Ipod into an adapter, and when the battery was full, I disconnected it from the adapter. But somehow, the image of the plug - which is shown when the battery is full - won't go away. Because of this, the battery will just lose all of its energy and I won't be able to use the Ipod for longer than one day. I already plugged it in the PC at home, but the problem hasn't been solved.
My question is: how can I get this "full battery-image" away?
Thanks in advance

Hello Jurrolino
And welcome to Apple Discussions!
So you are still able to use the ipod and listen to songs or is it permanently stuck on the battery screen image?
The screen saver (or whatever it is called in this case) for the iPod classic will show the battery meter and time when the iPod has been left idle for awhile. This is a feature of the iPod.
If the iPod is frozen on the battery screen, have you tried a simple reset of the iPod? To do this, toggle the hold switch on and off a few times, then press and hold the Center and Menu buttons together until the Apple logo appears.
If still no luck, I would recommend [restoring|http://support.apple.com/kb/HT1339] the iPod via iTunes.
Hope this helps.
B-rock

IPod Classic 120Gb restarts after syncing?

Hi,
When I sync and then eject my iPod classic 120Gb, immediately after rejecting (after the progress bar has gone all the way to the right) the iPod reboots...
This seems harmless, I'm having no other problems, I'm sure this isn't supposed to happen, right?
Any ideas, anyone?
TIA
Kevin Pitkin

I forgot to add that usually after I get some songs to sync then I try syncing again, it will end up erasing everything off the iPod and I have to start over.

Ipod Classic 120gb inbuilt recording capabilities

I have had my Ipod classic 120gb for about 4 years. Although I am aware that it had the capcaity to record when used with an external mic, I found that I was actually able to use it to record without such equipment before. About a year ago, there was an update automatically downloaded from itunes to my ipod, this update meant that I could record voice notes on my ipod without using any mic attachment or anything at all. I was simply using my ipod as I always had, including normal headphones. I must admit I thought it was strange at that time as there is recording input point visable on the device, but since it worked I didn't questionit any further. On the ipod main screen a recording option appeared in the main menu and I could view and playback waht I had recorded. The problem is that this option disappeared and reappeared for about 2 months before totally disappearing. Now I can no longer access the option and I'm wondering whether anyone else experienced this? i.e. was able to record on the ipod classic without any need for any accessories?
If so, it would be interesting to know if apple just accidently allowed the update, and took it away when they realised the mistake so that people could buy the recording accessories instead?

Well either way, there is no MIC hardware in an iPod classic, unless somehow it was modified, which is very unlikely. Why not bring it to an Apple store an see what they have to say?
B-rock

Ipod classic 120GB sync problems

Whenever I try to sync my new iPod Classic 120GB with iTunes 8.1, it shows that it is transferring all the tracks, but when it is done, only a handful are transferred to the iPod. No error messages pop up, but when I sync it with an older version of iTunes, it seems to work just fine. The firmware on the iPod is already up-to-date and I've even done a restore, what can possibly be wrong which is causing the sync problems with iTune 8.1?

I have got the same problem, everything up-to-date. iTunes has about 80 gB of music, but synchronisation results in only 30 gB of music on my iPod. Apple's helpdesk first advised to reset the iPod: that meant another 24 hours of downloading, but the final result was even worse than the first time. Then they tried to convince me that my iTunes tracks perhaps were corrupt. But manually I can download every album. Finally they recommended to use manual synchronisation, that in fact means that the automatic sync option is no longer available! I cannot understand that Apple support is not aware of the problem and cannot properly fix it. Also after first contact by telephone there seems to be no possibility to complain by e-mail about the recommended "solution."

IPod Classic 120GB random crashes

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