IPod Classic 160gb frozen on reset screen.

I have tried nearly everything. The iPod has been stuck on the Apple logo screen, and will not change, no matter what I do. I have tried forcing it to disk move, resetting it several times, and plugging it into power sources. However, it never differs from the constant apple logo screen. Any ideas? Any way to help? Thanks for your consideration.

Hello there,
And welcome to Apple Discussions!
By resetting the iPod, do you mean toggling the hold switch on and off a few times, and then press and holding the Center and Menu buttons together until the Apple logo reappears? If not, keep trying.
Also, keep re-attempting to force it into disk mode. If no luck though, your only option is to wait for the iPod's battery to drain. From there, hook it up, let it charge long enough to be recognized by your computer, and see if that helps iTunes recognize it. If it does, I would definitely recommend restoring it via iTunes.
Hope this helps.
B-rock

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My ipod classic has frozen on language screen going to restore or reset does not help

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If restoring has not helped then it is a hardware problem and you will need to get it serviced.

How can I get into my Ipod Classic (160GB) when it is screen lock without entering a combination?

My Ipod Classic (160GB) was recently put into screen lock without knowing the combination, is there a way to bypass this?

I think this article will help
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IPod Classic 160gb frozen T.K.O. OK to Disconnect

My iPod Classic is frozen with the message:
T.K.O.
Ok to Disconnect
I've tried resetting but it doesn't work. Tried connecting it to the computer and resetting, but it doesn't work either.
Any help?

This time I connected the ipod to a Mac (I was trying on a PC) and this time it let me reset it.
But I would like to know what T.K.O. means... Somebody knows?

Ipod Classic 160gb firmware keeps reseting to factory settings

Model:mc293
Version:2.0.5
My songs started jumping and skipping on my ipod so i tried to update it with itunes but it was the latest version, so i pressed eject and unplugged it, the ipod said i had no songs on it but in the place where you can see how much space is used i could see my music was still there.
This problem didn't go away so i tried restoring to factory settings through itunes and after it completed the ipod rebooted, the screen flashed white and a itunes error message popped up saying the ipod was corrupt and needed to be restored! Behind itunes i noticed another window had popped up from windows saying my ipod needed to be formatted.
I closed itunes and reformatted with the default settings and it finished fine and the memory indicater said i had 148gb free of a 148gb which is what it was meant to say, i start up itunes and i got the same message from itunes saying it is corupt and needs to be restored... so i restore it and it restarts, screen flashed white and the same message pops up along with the windows message saying it needs to be formatted.
Here is what i have tried so far:
Using the ipod on another computer
Using an earlier edition of itunes
Tried restoring the ipod with an earlier firmware version
different usb ports/ipod connectors
I've also tried all of the above in disk mode
I can navigate through the ipod when its not connected with no problem but even though it is empty the memory on the ipod says 0kb free and every time the ipod restarts itself either by itunes eject or me reseting it the screen flashes white for a second and i'm back to the language selection menu and all settings have reset.
I can also use the ipod as an external storage device with no problem.
What is happening to my ipod and how can i fix it?
I don't have the money to buy a new one or pay the bill to have someone look at it so any help on this would be greatly appreciated.

Hello Sparkysun,
Thanks for using Apple Support Communities.
From your post, the issue appears to be indicative of a hardware issue. The support link below explains your service options:
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Take care,
Alex H.

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My ipod classic 160gb has frozen. Any ideas how to un-freeze

My ipod classic 160gb has frozen. Can anyone help me to un-freeze it?

alan,
Try a hard reset. To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear. This may take one or two tries.
Otherwise, it might be necessary to let the iPod's battery fully drain.
B-rock

My iPod classic was frozen and I reset it. Now all it will show is an apple sign and when I try to do anything it shows a big red X

My iPod classic was frozen and I reset it. Now all it will show is an apple sign, and when I try to do anything It shows a big red X. What do I do?

howdy katie
good luck - deggie's advice is sound (no pun intended)
be sure and take good care of your "Classic", as it truly is a classic (discontinued) - I have seen new-in-the-box on eBay for ±$499 / 160GB model - used around $150-250
ÇÇÇ

My ipod classic 160gb will be playing fine then it sometimes freezes up or start shuffling through the songs not playing at all. After i reset it works ok for a while then same thing. Bought this so i could control through my steering wheel/radio.

I sure hope someone can help me with these ipod classic 160gb issues.
My ipod classic 160gb will be playing fine and then freeze up (unable to move around in it at all) and i have to reset it. This happens constantly whether in my car or when i listen at work. After i reset it works ok for a while then eventually requires another reset.
Another problem is that it will be playing fine and then start shuffling through songs without playing them. The songs that get shuffled work fine in the itunes program but not on the device. A reset does not correct the problem with these particular songs.
Also, sometimes when it is working and not freezing up or shuffling through, it will appear that a song is playing (in fact it says "now playing"), the song titlte is scrolling, but the song progression bar does not move. The count up in front of the bar stays at 0:00, and the count down at the end of the bar stays at the song length minutes not counting down. After I reset, it works fine and all the songs will play.
The reason I got this thing was because i can control it through my steering wheel/radio while i'm driving. I previously had a Zune 80gb which i'm glad I held on to. I have over 6600 songs (so I'm obviously a serious music listener and obviously frustrated), but only about 10 songs were downloaded through itunes, the rest I either ripped or downloaded from other site. From what i've been reading it sounds like there's a lot of ipod owners out there experiencing similar problems. Does anyone have any suggestions to resolve these issues for me and everyone else? I got my first iphone 8 months ago, then the ipod and was considering an ipad. But in light of my ipod issues.....
I hope someone can help me and convince me it wasn't a mistake to go Apple! Thanks!!

I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

I have a ipod classic 160GB , the problem with it is that it is dead no respond at all, i even tried to do a hard reboot, i tried to connect to itunes but it did not work, if somebody has a solution please let me know! the screen on the ipod shows nothing

I have a ipod classic 160GB , the problem with it is that it is dead no respond at all, i even tried to do a hard reboot, i tried to connect to itunes but it did not work, if somebody has a solution please let me know! the screen on the ipod shows nothing........

This is the iPod touch forum. I will request that you post be moved to the iPod Classic forum.

My ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still frozen. Can anyone help.

My Ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still won't work. Can anyone help please.

Helen y s wrote:
We have tried the usual restart a few times but with no success.
You mean that you have put the iPod's Hold switch on, then off, and then press-and-held both the Menu and the Select (centre) buttons together for at least ten seconds.
Have you made sure the iPod is charged?
If you have tried the Restat procedure (above) three times, have you then tried connecting the iPod to your iTunes Library?

My music won't play on my ipod classic 160GB and it skips songs can anyone help me?

My ipod classic 160GB won't play my music there is sound coming from it but the music won't play and it skips songs as well does anyone now how to fix that?

Have you checked if your Earphones are working?
Do you get the Music menu after the reset? (what is display on the Screen? song playing)
Normally if you Reset the iPod, it will turn the shuffle mode off, but do check under setting that shuffle mode is off.

[PLEASE HELP!] Problems with iPod Classic 160GB.

Okay, I was about to sync my iPod Classic 160GB and go to bed. I plugged it in and everything was good. I am not sure if it was syncing yet, but it fell off the cord because my HP laptop moved. I wasn't worried at the time, The apple screen came up so I pressed Middle Button+Menu to reset it, then I plugged it back in. When I plugged it back in it said I had to format the drive in G.. The screen of the iPod said Connected Eject before disconnecting and had the circle arrows like when it is loading. It seems to be working fine when I unplug it.
But anyways, When I unplugged it a second time (I did click Disconnect in the toolbar on the actual device, not in iTunes) it didn't work again, and it brought up the grey apple screen again, then went to the language. so I plugged it back in. Then I said OK to the reformat. I clicked Default settings to the format and left the Volume Label blank because I don't know what that is...
It said WARNING: Formatting your iPod will delete all files on it, or something along the lines of that. so, I said okay, I'll just resync it, just get on the reformat. When I clicked format it said that it couldn't format my iPod... So, once again, I disconnected it, ejecting from the actual device in the toolbar, and it was absolutely cleared asking me for the Language. It keeps doing this every time I plug it in, and even when I switch USB slots. it wont read into my iTunes either.
I am really sad, and please answer because my iPod is basically my life, this is my worst nightmare come true.
PLEASE ANSWER QUICK, Thanks...
-Fess

I had a simalar problem with mine about 6 months ago. I formatted my ipod to and it completely fried my ipod. I had;the same ipod and it was just out of warrenty. Yours might be fried,take it to a genius bar. I ended up getting a used iPod because I had to have music.
**** I am no tech wizard*****
So Sorry about your iPod...

Ipod Classic 160GB dropped dead

My 1,5 year old Ipod classic 160GB just dropped dead yesterday. Nothing happened to it, I was listening music just before going to theater, I left it on my desk, I came back, it didn't boot up. I've tried to reset it 500 times, nothing works.
The only way to get the screen to do anything more than just being blank is to connect it to my laptop or pc, with the connector cable. It doesn't function as a seperate harddisk anymore, it can't be reached or found, the only thing it does is showing an apple logo on the screen (like the one in reset) for less then a second, then turning of the screen again, and then showing it again, repeating this process forever.
I doubt it any of you guys know how to fix this, but has anyone had experience with anything like this before?
And does anyone know how apple deals with this? Yes I'm a couple of months over my gaurantee, but it can't be possible that a premium brand multimedia player like an Ipod (and an expensive one with that)just drops dead out of nowhere, after 1,5 year of very carefull use? I've never dropped it even once, it has always had a protection sleeve.

I've had a friend of mine take a look at it today. He runs on a Mac but connecting the Ipod doesn't do anymore then on my windows machine.
However, when we tried it with a firewire connection cable (instead of the normal type cable via usb 2.0) my Ipod was able to reset and even boot. I could listen to music, browse my stuff and the like, however as soon as I unplug, my Ipod is dead as can be. I've tried to make it charge for several hours with no effect.
So it seems my accu is dead, but the rest of my Ipod is ok. I'm gonna check what a replacement accu will cost me and if Apple will fund this or if I'm gonna have to pay for the failing hardware at my local Apple retail point.
*So trying firewire connection cable didn't do much for me apart from knowing that my accu is done for, but it might help others out here.*

Help Me Please! iPod Classic 160gb

i have a problem with my ipod classic 160gb. stuck on apple logo, keeps rebooting on apple logo, cannot be turn off, if diskmode itunes can detect it, if normal mode not, i try to reset, restore, check for update, nothing works, its stop on the language selection after restore, then return to the apple logo screen and rebooting again and again... i drain the battery and charge it ac adaptor, still nothing... please someone know this problem...

Hello adifromba
Try putting your iPod Classic into Disk Mode to force a restore within iTunes to get it to show up. The steps to do that are within the first article below, I have also provided a second article for further troubleshooting if it continues to not show up.
Putting iPod into Disk Mode
http://support.apple.com/kb/ht1363
iTunes: iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Regards,
-Norm G.

IPod Classic 160gb frozen on reset screen.

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