IPod classic 5th gen. with sad face goes into disk mode but wont register in itunes

I have an iPod classic 5th gen. A while ago it stopped working and the sad faced iPod started showing up. i've tried putting it into disk mode but when i do it wont pop up into itunes like it should and as soon as i unplug it the sad face appears again. is there anyway to fix it or is it done?

There is a pretty comprehensive post written by another forum member which is about the sad iPod icon. You may find it useful.
The Sad iPod/folder and ! icon.
Btw, there's no such thing as a "4th generation 20gb classic." Your iPod is a 4th gen and not an iPod classic which is a completely different model.

Similar Messages

  • IPod classic won't sync, doesn't go into disk mode what do I do next?

    Here we go, another iPod classic problem.  A few days ago I noticed a lag while going through my artists list.  Went home, tried to sync, iTunes said I had a corrupted file please restore.  Not the first time this has happened so I thought it would be an easy fix.  Nope.  Restore didn't happen.  Now my classic doesn't turn on unless plugged in to my PC.   Went through the motions for everything Apple reccomends, nothing.  The screen looks like it's in disk mode, but doesn't say disk mode on it.  It won't go into disk mode, so I can't reformat it on Win 7.  Shows up in windows as removeable drive but does not show up in iTunes so I can't change settings or do another restore.

    Main Issue: Short; in disk mode all I get is a screen that says "Okay to disconnect" with a check mark
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    Hard reset (using the menu and middle buttons
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    I need to be able to put in disc mode to at least run diagnostics on it and can't even do that.
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    Today, the ipod is not even being recognized by the computer to say that it's there. There is no "connecting" screen, not even a charging symbol.
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    Have a nice day!

  • I have a ipod classic 5th gen 30gb, if i download a movie or song from the current itunes i use with my ipod touch will it play? or do i have to get another type of itunes, if so which one?

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    B-rock

  • Is it Dead?  ipod mini goes into disk mode, but will not reset  or restore

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    Hi,
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    <Edited by Host>

  • I had an iPod Classic 5th Gen that I upgraded from 30gb to 80gb.  The problem I'm having is that it will not more than about 5.4gb worth of songs.  The iPod begins to freeze mid sync and the (-69) error message haults the sync.

    I had an iPod Classic 5th Gen that I upgraded from 30gb to 80gb.  The problem I'm having is that it will not sync more than about 5.4gb worth of songs.  The iPod begins to freeze mid sync and the (-69) error message haults the sync process.  The hard drive has been upgraded, it has a new logicboard (with 128mb RAM), new housing, battery, hold / headphone jack.  Basically the only original parts are the bezel, click wheel, screen, and data ribbons. Have attempted the 3Rs and have also tried to isolate potentially corrupt audio files and remove them, but this did not seem to be the primary cause.  The sync failure consistently happens at just under a 1000 songs (5.4gb) and then it starts to error (-69) any song after that.  Your advise would be enthusiastically received.

    Here is what worked for me:
      My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

  • Ipod classic 5th gen 80 GB, cannot add more files past 12.9 GB

    I have an ipod classic 5th gen and I can't add any songs or videos past 12.9 GB even though its an 80 GB capacity.  I keep getting the error messages:
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    By the sounds of it, you have pretty much exhausted all forms of troubleshooting for this type of issue.  It appears that the iPod's HD is beyond repair.  To verify that, see this older post from another forum member turingtest2 going over step-by-step instructions on how to perform a disk diagnostics on the iPod and what the resulting numbers mean.
    https://discussions.apple.com/thread/3784647?start=0&tstart=0
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  • I updated my ipod touch 5th gen to iOS 8.2 and left it but when i got back it was in recovery mode with a red iTunes logo and i plugged it into my computer to reset my ipod and it wouldn't do it what do i do?

    I updated my ipod touch 5th gen to iOS 8.2 and left it but when I got back it was in recovery mode with a red iTunes logo and I plugged it into my computer to reset my ipod and it wouldn't do it what do I do?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?

    Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?

    B-rock, thanks for posting the above.  I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\.  When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
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    Thank you!

  • IPod Classic 5th Gen

    My iPod classic 5th gen will not do absolutely anything even when plugged into a working charger. Ive tried resetting it but there is not even an apply logo pop up screen, it absolutely does nothing.

    Have you tried a reset of the iPod?  To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    Otherwise, try a restore of the iPod in iTunes.
    See here more help on skipping tracks.
    http://support.apple.com/kb/TS3217
    B-rock

  • Ipod classic 5th gen weird serial number 8L*****887

    Have an ipod classic 5th gen all functions perfect. connects to itunes. restores fine and all seems as it should except serial number on rear case of 8L******887 model no A1238 and serial number showing in itunes is u1******890.
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    <Edited By Host>

    To be of any assistance, we need more info
    Which version of iTunes are you using?
    What is the iPod software version as shown in the iTunes summarry page?
    Which model of iPod Classic are you using?
    Can you play the music listed in the iTunes library?
    Most helpful if you try and get the error message or bring it in to the Apple Store for the Genius to have a look.
    Have a nice day!

  • Ipod classic 5th Gen stuck in recovery Windows Vista

    Alright, here are the details: my iPod classic 5th gen. is stuck in recovery mode,
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    A person on youtube presented a fix by putting the ipod into disk mode and then plugging it into your Windows computer. Well... what happens on mine is the itunes dashboard does come up which to me means it recognizes an ipod is attached but after 30 mins. the icon showing my ipod never appears on the dashboard so I can open it to restore it. Any other suggestions are greatly appreciated (especially if you ever found something that worked).

  • Ipod classic 5th gen not working

    I get a big red "X" with it pointing to Apple's support web page for the ipod, as well as the appearance of the Apple logo.  I tried going to the web page and troubleshooting, but to no avail. Help!

    First, do a regular Reset, which restarts the iPod. 
    http://support.apple.com/kb/ht1320
    If you get back to the same error screen, unfortunately, a common cause is a faulty hard drive.  You can try putting it into Disk Mode
    http://support.apple.com/kb/ht1363
    If it goes into Disk Mode, connect it to the computer and run iTunes.  iTunes may say something about "recovery" and prompt you to do a Restore.  If the cause was data corruption (not a physical hardware problem on the iPod), doing a Restore will erase the iPod, reinstall its software, and set it to default settings.

  • My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES. Maybe this is because of the new release ios 8.1 where after the update it went recovery mode then i didn't restore, i set up a new ipod. What's wrong? Is ths bcoz of ios 8.1?

    My iPod touch 5th Gen iOS 8.1 won't turn on, charge and CONNECT TO iTUNES.
    Maybe this is because of the new release ios 8.1 where after the update it went
    recovery mode then i didn't restore, i set up a new ipod.
    What's wrong? Is ths bcoz of ios 8.1?

    How do you do that
    lllaass wrote:
    Try:                                               
    - iOS: Not responding or does not turn on          
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable              
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • IPod says to use iTunes to restore but keeps going into disk mode.

    So whenever I reset my iPod, a screen pops up that says to use iTunes to restore it but when I plug the iPod into the computer, it goes into disk mode and iTunes doesn't read it.

    Already tried another USB port, still nothing.
    I don't have another PC to check, I only have one which is the one not working with my iPod.
    It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
    Please help

  • Ipod goes into disk mode HELP!!

    my 30 GB ipod gets stuck and wont start, when i reset it, it goes into disk mode and gets stuck there, wont reset wont turn off its dead until the battery runs out. The computer doesn't recognize it until its battery is completely gone and I have charged it on the wall charger for a while! HELLPPPP!! My Ipod is brand New and i have restored it twice already, once it even got stuck on a song and didnt fix until batery was dead.

    with your iPod connecting with an ac charger or a computer, press "select"+"menu" keys until you see the apple logo, it may takes a minute and also try to do a few attempts.

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