Ipod classic 7th gen stuck.

hello. i got this ipod brand new from best buy two weeks ago, it worked fine until 3 days ago. i went to sleep and when i woke up the ipod was wiped, everything worked theyre was just no music, pics, etc and my settings were erased, i decided i was going to wait until i got my macbook pro to restore the ipod, yesterday i got the macbook and it said my ipod is corrupt so of course i restored it, halfway through restoring i get an error message (i forget what it was) and i decided ill look into it tomarrow. after trying to get my itunes to recognizing it today it failed. when i plug the ipod in itunes just gets the spinning rainbow ball where my mouse should be for about 5 seconds and then nothing shows up or happens. on the ipods side when i turn it on unpluged it says connect to itunes, when i plug in it gives me a screen that says do not disconnect and if i do disconnect it gets a ready to disconnect screen, at both of these screens it is still responsive meaning if i lock it a lock logo comes in the corner. i have tried restoring it around 10 times, i have tried puting it into disk mode in which it just says "disk mode" at the top of the do not disconnect screen. after putting it through diog mode or whatever i got this
Retracts: 5
Reallocs: 80
Pending Sectors:80
PowerOn Hours: 46
Start/Stops: 805
Temp: Current 34c
Temp: Min 15c
Temp: Max 57c
i dont know why my reallocs and pending sectors are so high as this problem occured from nowhere. i have dropped it before but not the day that problems occured. if you know anything or ways to help i would appreciate it. if my ipod is totally unfixable its not too terrible since i have insurance/warrenty with best buy but i would like to have a working ipod asap.
oh and before i had this mac i had a windows computer. thank you.

picz

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