IPod Classic Crashes randomly with ntdll.dll error
Sometimes when I plug-in my 120GB iPod Classic, iTunes would crash, giving me a ntdll.dll error, and I would need to unplug my iPod classic before it would allow iTunes to start again. Upon disconnect, the iPod will try to restart and then it would unsuccessfully do so, and then it would reboot and tell me to restore via iTunes. After I plug it back in, the iPod would restore fine. It seems that if I don't sync my iPod for a couple of days, the possibility of this error happening is most likely, versus if I plugged it in consistently every day.
I have had this issue for quite a while here are the steps that I've taken to try to mediate this issue:
-Switched iPod twice with Apple Store
-Tried the sync on two different computers with completely different hardware (but windows 7 on both)
-Made a new iTunes library
-Search the support forums/google
-Tried various cables
Here is the error logs from the most recent crash:
Faulting application name: iTunes.exe, version: 9.0.3.15, time stamp: 0x4b590a69
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x00052bf8
Faulting process id: 0x384
Faulting application start time: 0x01cad74f5f441de7
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a9fac431-4342-11df-9742-00238bf6c0ab
Any help would be appreciated!
OK So I sync'd it this afternoon and in the evening, I plugged it in again, and this time it caused iTunes to crash with this error:
Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: iTunes.dll, version: 9.0.2.25, time stamp: 0x4afca3e5
Exception code: 0xc0000005
Fault offset: 0x00abc4c0
Faulting process id: 0x728
Faulting application start time: 0x01cad7c0e0284b0c
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunes.dll
Report Id: b9bf634a-43b4-11df-b2dc-0015f20ac1cf
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Try the below solutions one at a time.
* Unplug removable devices
* Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.
* Reinstall the program if the ntdll.dll error only displays when you use a specific program.
**If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.
**Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely.
* Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.
* Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any).
**Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox.
* Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.
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* Disable Data Execution Prevention for Explorer.exe. As in the previous step, this is for troubleshooting the ntdll.dll issue only. If this doesn't resolve the problem, return the Data Execution Prevention settings to their previous settings.
* Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors.
* Test your memory for damage. If you're receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility.
* Replace your memory if it fails any of your tests.
* Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller.
* Replace the IDE cable connecting the hard drive to the motherboard. If this cable is damaged or malfunctioning, one symptom could be the ntdll.dll error you're seeing.
* Repair your installation of Windows. If individual software reinstallations fail to resolve the problem, a repair installation of Windows will replace the ntdll.dll file.
* Perform a clean installation of Windows. A clean installation will completely remove Windows from your PC and install it again from scratch. I don't recommend this option unless you've exhausted all previous troubleshooting ideas and you're comfortable that the ntdll.dll error is not caused by a single program (Step #2).
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Source: Application Error
Date: 09-02-2014 12:39:43 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WenShi
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Faulting package full name:
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
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<Level>2</Level>
<Task>100</Task>
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<Security />
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<Data>6.3.9600.16384</Data>
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<Data>17fc</Data>
<Data>01cf24d328661f76</Data>
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<Data>7729c240-90c6-11e3-8267-ecf4bb7b6c5d</Data>
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Thank you for posting in Windows Server Forum.
Explanation
The indicated program stopped unexpectedly. The message contains details on which program and module stopped. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.
User Action
If an error report was generated for this error, you might be able to obtain more information about the error by sending the report to Microsoft for analysis.
Yeah, you can open a support case with Microsoft as they will help and guide you for proper solution. You can go through
this source article.
Hope it helps!
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Dharmesh Solanki -
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here is the error...
http://img124.imageshack.us/img124/7036/itunesdllerror6sf.jpg
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http://www.apple.com/support/ipod/five_rs/classic/
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iPod appears in Windows but not in iTunes
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http://support.apple.com/kb/HT4527
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