IPod Classic fails to restore or reset

A few times now all the music on my iPod just "disappeared".
Once while I was listening to music and it just stopped.
Looking at the iPod screen, it showed no music, no podcasts, no files of any type.
QUESTION: the hold button was on, so button pressing should not have made any difference.
"Where'd it go???"
I was able to restore the iPod and then resynch the music and it worked for a bit.
This time the music is gone and I cannot restore or reset the iPod and have it "take".
When I plug my iPod in both the Finder -and- iTunes will become non-responsive, although not at the same time.
After at least 3 minutes (feels much longer) the iPod will show up on the Desktop and in iTunes.
I've been through the trouble shooting page:
http://www.apple.com/support/ipod/five_rs/classic/#
I get to the "Restore" section, all of the steps are followed.
All of the screens defined on this page show up as expected.
However, again both the Finder and iTunes will freeze (become unresponsive) for an extended period.
When the iPod shows up in the Finder it has 4 folders: Contacts, Notes, Recordings and Calendar.
The "Notes" folder has a file called "Instructions" in it.  The other folders are empty.
When I navigate to the Notes folder to view "Instructions" the Finder will become unresponsive.
Eventually iTunes then shows the expected "Welcome to your new iPod" screen.
The iPod shows "Connected: do not disconnect"
Around this time, the iPod shown in the Finder -may- no longer show any folders.
Clicking on "Continue" I get the "Sync with iTunes" screen in iTunes and the iPod shows either "Connected" or "Synching".
Again, there is a bit of a delay that seems excessive.
The summary screen shows that the iPod is formatted for Macintosh with software 2.0.4
capacity is 148.87 with 148.40 "free" according to the sync bar at the bottom of the page.
Going back to the Finder to see what "Instructions" contains, "Get Info" shows that it is a Unix Executable File of 14 bytes dated 8/20/01
It can be opened with 'Terminal'.  The "more info:" section of the Info window keeps spinning.  My iPod was purchased in 2010.
Back to iTunes:
"Check for Update" show 2.0.4 is the latest version.
Just for the halibut, I clicked on "Restore iPod"  (NOTE: i've been through this same process several times already so I'm just trying something different.)
The same steps as outlined on the troubleshooing page happen.
Stage 2 of the restore showing the progress bar on the iPod happens very rapidly.
The "Welcome" screen shows up on the iPod and then the "connected" screen follows soon there after.
And we're back to the "Welcome to your new ipod" screen in itunes.  ITunes becomes unresponsive for a brief period, but much faster than the last restore attempt.  All the summary information is the same.
Going to the "Music" tab I add only 717 songs (I mean, why bother to do more unless this works?)  The synch bar at the bottom of the frame
shows 137.82 GB free and a blue section shows up.  I then add one TV show and a light brown color shows up on the synch bar and 137.27GB is free
I added a couple of podcasts 137.12GB is free.
I click on the "Apply" button and synching starts (Duh, why would that happen?  ie why doesn't the button say "sync"?)
The iPod shows "Syncronizing: Do not disconnect"
itunes shows: "Syncing iPod" alternatine with "Syncing Music to ...(Step 2 of 2)"
The sync is complete. iTunes says the sync is complete and that the iPod should be ejected.
I click on the eject button inside of iTunes and a "Synching iPod" dialoge box comes up.
The iPod itself just shows "Connected"
The iPod finally shows "Ok to Disconnect" with a progress bar. 
The iPod does not show up in iTunes or in the Finder.
Having disconnected the iPod at this point only to have my music disappear again, I'm waiting to see what happens.
The "Welcome" screen shows up on the iPod and dims.  A couple minutes later the iPod shows "Charged" and then it dims.
I disconnect the iPod and select "English".
There is "No Music" "No Podcasts" "No Video".
Settings shows 11.7 GB used and 137GB free.
The "Used" is all "Other".  11.7GB is about the size of the Music and Podcasts that I loaded.
Connecting the iPod again, the iPod shows up in the Finder immediately, but not on iTunes.
The iPod shows "connected eject before disconnecting".
Minutes later, the iPod again shows the Folders listed above in the Finder and iTunes is now "not responding".
Basically, we're back to where we started.
Any clues?

This discussion was very helpful:
https://discussions.apple.com/message/17028567#17028567
Pretty much it suggests that my hard drive is failiing.
SRV Diag Boot 1.3.0d036
SRV V.0129 Dec 9 2009
Retracts: 0
Reallocs: 3712                   <<<<<<<
Pending Sectors: 3584      <<<<<<<
PowerOn Hours: 31
Start/Stops:3340
Temp: Current 34C
Temp: Min 21C
Temp: Mac 53C
SNO: 80LCSW89S
FW Revisions: VS210A
LBSs: 0x12a19eb0
I opened my iPod in disk mode:
     http://support.apple.com/kb/HT1363
And used disk utility to repair it (no problems) and then reformat it (erase).
I reconnected the iPod through iTunes and restored it again and synched the same tunes as before.
Still "No Music".
Checking the SMART info for the HD, the numbers have risen dramatically.  <sigh>
To replace the HD myself:
  http://www.ifixit.com/Guide/iPod+Classic+Hard+Drive+Replacement/564
To get a refurbished one (it may be a new one actually) from Apple: $190
BTW: you have to use SD videos to play TV shows.
http://support.apple.com/kb/ts4223

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  • TS1372 ipod classic won't restore

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    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
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    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
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    Go to folder “My Computer”
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    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
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    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
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    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
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    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
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    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
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    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • Why does my alarm on iPod classic fail to turn on

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    Have a look here...
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