IPod Classic Hard Disk Ruined

To whom this may concern -
I am a long time Mac user. I love Macs, and I may always. But I've run into a huge problem now. I purchased an iPod Classic for my boyfriend. He lives in Argentina. He was charging it, and it fell on the floor. Nothing was damaged on the outside, but when he turns it on there's a big X. He went to the website to try and reboot it, but it didn't work. Now he's gone to the Mac Store in Cordoba Argentina. They took it apart (for a fee), and told him that he needs to pay over $200 to get it fixed. It cost me $190 to buy it here... mind you. They said that the Hard Disk is ruined.
Here's my question. The iPod is still under warranty. SINCE, you people say you have the best customer service, (which you DO NOT indicate WHERE you have the best customer service), I was wondering if he sends me their report of his iPod, (including his serial number and things), I could get him his hard disk, and we replace it there. He cannot send me his iPod for less than $70. So sending it to me in the States is not an option.
I am very upset at Mac. I thought they were the best for service and products. But his iPod broke, just by falling once. AND they won't fix it for free for him in Argentina. This is frustrating. If you can get me a Hard Disk for his iPod (i can show you anything you want to see, their report, his serial number, whatever you want) my opinions of Mac will be much better.
Why isn't there customer support all around the world? I'm moving there soon... and I'm nervous about my computer breaking there and the expense it will be to fix it.
Thank you for your help,
Maureen

They do have the highest rated customer support and they are good at honoring the warranty, which covers manufacturing defects. But a warranty is not an insurance policy and does not cover accidental damage. And the number of accidents it has doesn't matter. If you buy a car and get into just one accident, good luck with having the dealer fix the damage under your warranty. Apparently the fall was far enough to crash the heads on the hard drive.
If you purchased it with a credit card you might see if the one you used has extended warranty/insurance coverage. Otherwise you are looking at repairing it by putting in a new hard disk.

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Failing iPod Classic Hard Disk?

Last week, one of my podcasts couldn’t get past 3 minutes or so (of 30) before it would stall out, and then move on to the next podcast. The next day, after syncing new podcasts, all MP3 file versions of podcasts would not play from the iPod. Later that day, accessing the iPod (at work with windows 7) would take forever, probably because the OS was trying to rescan the disk.
When I got home and connected my iPod to my Mac, the disk wouldn’t mount, and iTunes would say it needed to be restored and all data would be lost. Not wanting to waste the gas to drive to work and back on the weekend, I tried just about every available I have to get the work files I needed- Data Rescue 3 would spin its wheels for 20+ minutes with no effect, disk utility didn’t get any results after 30 minutes, and my wife’s PC had the same issues reading the disk. I eventually got disk utility to ‘repair’ the disk and was able to get files off. Oddly, doing more than a few hundred MB transfer at a time would cause Finder to beach-ball until I made it quite the transfer.
After this, I wanted my iPod to function again, so I tried restoring it to factory settings. This didn’t work on either my Mac with iTunes or my wife’s PC, so I ended up erasing the disk with Disk Utility and reformatting in MS-Fat32 (so my work PC can read files off of it). My Mac was then able to restore the iPod software, but when trying to sync my media to it with iTunes (around 5k songs), it would fail part of the way through, asking for a restore. Resyncing would get more media on, but have similar ends. When trying to navigate songs on my iPod, it wouldn’t see any at all.
I eventually did a restore with my wife’s PC, to guarantee it had the windows file system version (for disk usage) and then synced it to my Mac. It only took 2 tries and over-night (6+ hours) to get all of my songs & podcasts to sync.
Now songs will play, and navigation works, but album art is not correct. Files that I know are MP3s, once again, will not play, not even for a few minutes as before. MP4’s that are from the same podcasts do play, so I don’t think it’s their media source. AAC’s work just fine. I didn’t move any M4V’s over to test b/c it was taking forever just to get songs to transfer, much less video.
Is this indicative of a hardware problem, or is something messed up on the software side? Can anyone suggest appropriate steps to fix these issues?

I've done repairs myself on older models (new batteries) and while it's delicate, it's not impossible. iFixit.com has step-by-step instructions on how to do this with my exact model, so there's no issue for me doing the actual work.
Buy a part from Apple? Ha! That won't be reasonably priced.
In any event, I had Disk Utility zero out the data on the drive last night, not just erase it, and iTunes reformat the disk. Now, knock on wood, it seems to be playing well. I haven't tried out a problematic podcast yet, or added any video, so we'll have to see. I also let my Mac format this to AFS, or whatever the "Apple Macintosh" file system actually is for an iPod instead of the FAT32 windows version I had been trying ealier. I'll need to move to the later to use this as a means to move work files about, but iDisk will suffice for the short-term.
I'm hoping the re-allocated sectors can avoid being used and go with the drive I have now. We'll see what happens when I toss video files back on here and work project files...

IPod classic hard drive needle sometimes skips (Red X). When it doesn't and seems to power on normally, I start to restore it in Itunes and then it starts to skip again with the Red X on the screen.

iPod classic hard drive needle sometimes skips (Red X). When it doesn't and seems to power on normally, I start to restore it in Itunes and then it starts to skip again with the Red X on the screen. One time I was able to run the disk utility in time and reformat the hard drive, but the red x ended up appearing again and the hard drive started skipping again.
Is there anything I can do besides get a new hard drive?
P.S. I have also tried the banging on palm/floor trick and it hasn't worked yet for me.

There nothing we can suggest to save a bad iPod hardisk, except to try some 3rd Party software to try repair the Hardisk.
The Super Fix for Most iPod Problems
See this earlier post on partition repair using 3rd Party EaseUS Partitipon Master software.

Ipod classic hard drive coming back saying error after a diagnostics test

i recently done my disk check on my ipod classic hard drive and it flashed up error instead of the numbers people normally get when doing this. does this mean the hard drive is finished. it was letting me sync 200 songs out of 9000 i have but no more.

Look at the following support article and work your way through the steps
http://support.apple.com/kb/ts1369

TS1372 I have iPod Classic in Disk Mode and when i connect it to my apple computer it does not appear in iTunes and the screen displays a message saying "Do not disconnect" with a circle with a line through it, flashing. What do I do now?

I have iPod Classic in Disk Mode and what do I do next cause it's not showing up in iTunes?

Does the iPod appear on your desktop as an external hard drive? Has the iPod ever successfully connected before? Disconnect your iPod and reset it using the Select (Center) and Menu button combo. Then reboot your Mac, open iTunes, and reconnect your iPod to a high powered USB 2.0 port and see if it's recognized.
Have you worked through all the troubleshooting here?
iPod not recognized in iTunes and Mac desktop
B-rock

Using ipod as hard disk

I use my ipod's hard disk to transfer music from my office pc to my home pc. I decided not to delete the iTunes Music Folder from the ipod's hd in case my PC's hd crashed. Is this recommended? I only have 6GB of music downloaded so space is not an issue (for now).
Also, I like to know if using ipod during flights is ok? I know that using cellphones are not allowed but how abt ipod?

Hi Larien,
Im sorry im not going to answer your question as i dont know the answer!! But, im in a similar situatio to yourself, i want to transfer my i-tunes from my parents desk top to my new laptop and was wondering if its an easy process to do? as iv got over 1000 songs in my i-tunes and dont want to risk losing them all!!!
Pete.

HT1378 i am unable to put my ipod classic into disk mode. what do i do to reset/restore it?

i am unable to put my ipod classic into disk mode. what do i do to get the red x tto go away and restore my ipod?

imlockedoutofmyiphone wrote:
I have looked at multiple websites; they all have the same instructions for putting your IPhone into recovery mode using ITunes.
My computer was not downloading ITunes before, but I recently made it work. I turned my phone off, held the home button, plugged in the phone to the computer with ITunes already up. The little USB cord and ITunes logo showed up. The instructions said that a popup would say that ITunes had 'detected and IPhone in recovery mode', and from there I would be able to reset my phone. However, the popup never happens. I have tried this several times, and it's the same: I see the USB cable and ITunes logo on my phone screen, and in the corner of ITunes, a picture comes up of a phone with a little 'X' next to it. I clicked on the phone, on the X, but nothing works. The popup just never shows. I am unable to reset my IPhone because of it. I have not found any other way for me to reset my phone, since I didn't activate Find My Phone or ICloud.
There is no icloud on an iphone 3, because you need IOS 5.0 or higher, the highest IOS is 4.2.1

Ipod Classic in disk mode does not show on desktop or finder

Ipod Classic in disk mode shows in Itunes but not on desktop or in finder? Can't add any files to it.

With the Finder as the front most application, choose Finder -> Preferences -> General and make sure there is a tick mark next to CDs, DVDs, and iPods, under the option Show these items on the desktop.
Any luck there?
B-rock

ITunes won't recognize my iPod classic in disk mode.

I have a iPod classic that has the sad face. I read all the articles, and videos that show how to fix it, and all of them show that you need to force it into disk mode and plug it into your computer and restore it with iTunes. I can get it into disk mode fine, but when I plug it into my computer iTunes won't recognize it.
Do you have any suggestions?
Thanks for your help.

Is there any way to hard restore it, with out hooking it up to the computer.

Ipod as hard disk - Why am I not able to see the whole file?

I'm using my 80 gig 5th gen ipod as a hard disk for the first time. I've dragged a 32 KB text file to the ipod. When I scroll though the file all is great...but I'm not able to see the whole file? It's like I get one page and that's all. Any ideas to help me?

Do you mean the Notes function? If so, the file size per note is, I believe, 4k. Therefore, you'd need to break up a 32k file into several parts or it will be truncated.

IPod intact; hard disk erased!

Yikes...long story short: the helpful people at Dell had me completely erase and reformat my hard disk. Everything was basically inaccessible at the time, so I couldn't save anything anyway.
Problem is this: the iPod mini is about half full. I'm afraid that since there is zero in my library, when I go to add an album I'll lose everything on the iPod. Am I worrying needlessly? Advice? Suggestions? Commiseration?
Thanks!!
hikinghigh

hikinghigh,
These links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring playlists, ratings, playcounts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
MacMuse: Computer Crashed (free user steps – music recovery only)
Copying music from iPod to computer (a primer on various methods and software)
Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
iPodRip Software
PodUtil Software
XPlay (Software For Music Recovery &/or Cross-Platform Functionality)
XPlay Photo Browser (For recovering Photos)
After recovering your song files, strongly consider developing a thorough backup strategy for just this type of situation.
You need at least three sets of your music:
-- One full set on the PC within iTunes (on internal HD or ExHD)
-- One full set on an separate external backup medium (CD/DVD/ExHD/other)
-- One (full or partial) set on the iPod
Music files on just the iPod and the computer is not considered having any backup. If you cannot store your complete music files on the computer, then create and maintain two external sets.
Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
Here is a post on developing a backup strategy: http://discussions.apple.com/click.jspa?searchID=394618&messageID=1263275

Ipod Classic as Disk.

Hey, I enabled my iPod Classic 120G to be disk usage, I tried to Drag and put files it only allowed me to put 7giga of files then it tells me disk is full, Even there is still free 100G cause I deleted everything on the iPod just to use it as disk, Can someone help me how to fix this problem?

Try posting in the ipod classic forum.
This is the ipod touch forum.

Ipod nano hard disk

How do I delete songs from my ipod hard disk?
for some reason when I loaded in the software for my I pod I loaded all the songs in my computer--109 of them on to the Ipod how do I get them deleted???
Message was edited by: buzz345

So you don't want all of the songs that are on your computer to be on your iPod? Is that correct?
You have 2 options.
1. In the iPod Summary Window, go to the Music tab. Then, change the iPod to Automatically Update only Selected Playlists. That is if you want only those playlists to be on the iPod.
2. Manually Update the iPod. This would let you manually delete songs off the iPod. Check this out:
Managing Songs Manually
I hope this helps!

Use iPod as hard disk & listen to music?

Is it possible to use your iPod as a Hard Disk & be able to listen to the music on it?
Like, if you wanna save your music JUST INCASE your computer crashes ALL OF A SUDDEN, but you still want to be able to listen to music and enjoy your iPod & not just have it sitting there as an extra hard drive.
Does anybody know if it is possible to do both?
And if so, How?
5th Generation 30GB Windows XP

Wrong.
Of course you can use your ipod as a hard disk as well as using it as an iPod to play music. There is nothing wrong with this at all.
There is one downside. The content will take up twice as much space on your iPod.
You'll need to sync your content to the iPod using itunes -AND- copy it manually to another folder using the iPod as a hard disk.
So, the answer really is YES, you can use your iPod as music player, and a hard disk for all of your content as long as your library takes up less than half the total capacity of your iPod hard drive.
Additioanlly, there are ways to copy the content off your iPod even when it's not being used as a hard disk. It requires third-party software, but it's possible. Thats another topic altogether.

After hard disk crash: How can I get my fotos from iPod to hard disk?

As I said my hard disk crashed. (iPod 3.gen. )
So now I have my photos only on the iPod but I can't get them on my hard disk.
(If I would sync my iPod they would be deleted...)
Do you have/know a good programme (free), that copies them back on the hard disk??
Thanks a lot
truckdriver64

f you have full resolution copies of the photos on the iPod have a look here, it's completely free: Apple Knowledge Base article - Use Disk Mode to copy photos from iPod
If not, there are a few programs out there for recovering photos from an iPod, have a look at the ones below. I don't know of any "free" ones but if your photos are of value to you then paying for a program makes perfect sense. If you search the internet you can find more. Just be aware that what you'll be recovering will be photos optimised for the iPod so they won't be the same quality as the original full resolution versions:
iPodPhotoCopy Windows only
CopyPodPhoto Windows only
Tansee iPod Transfer Photo Windows only
iPod Photo Liberator Mac & Windows
TouchCopy Mac and Windows Versions (iPhone and iPod Touch compatible)

IPod Classic Hard Disk Ruined

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