Ipod classic not recognized by computer or itunes

when i plug my ipod in the screen says connected but it doesnt show up on my computer or in itunes. it shows up in the device manager and when i try to update the driver software it says
windows encountered a problem installing the driver software for your device
windows found driver software for your device but encountered an error while attempting to install it
USB Mass Storage Device
the system cannot find the file specified

Hello BLTNO,
Start with this Apple support document related to your issue.  Make sure to work through each and every single troubleshooting step as necessary.
http://support.apple.com/kb/TS1369
B-rock

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