IPod Classic not recognized by iTunes, but iPod Touch is recognized

I have both an iPod Classic and an iPod Touch. iTunes on my Windows XP computer will recognize the iPod Touch, but it will not recognize the iPod Classic. I went through the first series of tests recommended at the Apple site, but I stopped when it said uninstall iTunes, and further suggested major stuff with the Classic. The whole uninstall/restore process instructions did not assure me that I wouldn't lose some music or my playlist. It doesn't seem like it should be this hard just to get iTunes to recognize a device.

If you have iTunes 11 on the computer and are using the same cable that works with the iPhone then:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer
- Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware preoblem
Apple Retail Store - Genius Bar

Similar Messages

Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

Did you try everything here:
iOS: Device not recognized in iTunes for Windows
Then try a different computer to help determine if yo have an IPod or computer problem.

Ipod classic not seen in itunes on computer

ipod classic not seen in itunes on computer

I bought an second hand Ipod classic 160gb. How can i remove the music on it and put my own music on it. So the Ipod is not found in Itunes.

IPod Classic not working in car but works everywhere else. Troubleshooting?

My iPod is not working with my Infiniti iPod jack but all other iPods work fine with the in-car system. My iPod synchs fine to my Mac and to an external stereo player through the connector on the bottom of the unit. So it looks like both units work fine with any iPod, but only my iPod will not work with the car while it does work with other connections. How can I troubleshoot this? Thanks for any help.
BTW, the Infniti is a 2008 G37 and the dealer just put a brand new unit in it and the same thing happened. The iPod is a 2008 80GB Classic.
Heeeelp!!!!

I have the same problem with my infiniti G37. Soo frustrating!

The 'Shuffle' function on my iPod Classic not longer works on my iPod or in my vehicle. It worked prior to syncing in iTunes using my Macbook. Now I can only play music sequentially. Can anyone assist?

The 'Shuffle' function on my iPod Classic no longer works on my iPod or in my vehicle (2012 Acura TL). It worked prior to syncing in iTunes using my MacbookPr .Now I can only play music sequentially. Can anyone assist?

Reset or restore the device.
tt2

Ipod touch not seen by Macbook, but ipod classic is. Reloaded itunes but that did nothing

My ipod touch is not recognized at all by my Macbook. My ipod classic is; I did reload itunes as described but it did not help. Any thoughts. Ipod touch has the latest OS, and my Macbook has 10.6.8

Try here. Do not omit the Additional Information paragraph since it applies to Snow Leopard.
iOS: Device not recognized in iTunes for Windows
The iPod touch uses different drivers than the other iPods.

IPod Classic not showing in iTunes or Windows

I received a new iPod 80GB Classic for Christmas today, but I'm having trouble getting it to work with iTunes. I've plugged it into the USB port, but all that happens is that it starts charging but doesn't show in My Computer or iTunes.
Before I got this new iPod I was using a 2GB iPod Nano, could it be because I was syncing a particular iPod with iTunes before I got this new iPod? Or do I have to do something like charge the iPod completely before connecting it to the USB port?
Any help would be greatly appreciated. Thanks.

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

IPod classic not recognised by iTunes on Mac

I have an 80Gb iPod classic video. It has suddenly stopped being recognised by iTunes on my iMac. It IS recognised by the iMac though. iTunes does recognise my iPhone and iPad. I've restarted the Mac and reinstalled iTunes but no difference.
I tried erasing it from the Mac but when it restored, prompting a restore by iTunes then it's still not recognised.
I've plugged the iPod into a pc and iTunes recognised it...so I know it's not the iPod or the cable. iTunes on the pc restored the iPod but it's now blank and not being recognised by the Mac iTunes. I've run a diagnostic on the iPod HDD and it seems fine.
I'm confused as to what to do next...other than put all my music onto the laptop and sync it with that...but that seems unnecessary and drastic.

Same problem here, on 10.10.2 with iTunes 12.0.1, my iPod Classic 160 ejects immediately, on my mavericks mac with iTunes 12.0.1, all is well.
I've tried forcing iTunes not to run, by getting it into 'choose library mode' (holding down option key, whilst starting), and the iPod stays connected, but as soon as an iTunes library is chosen, it ejects. This leads me to think, it may be a system call that iTunes is using that has changed in 10.10.2, forcing the eject.
To Xavier, I don't see an issue with my iPhone wifi sync, although as I tried reinstalling iTunes to remedy the iPod situation, I did have to set that up again on the summary page.
I've also submitted a feedback assistant report, hopefully a fix will be coming...

IPod Classic not Syncing with iTunes on Windows 8

Hi,
I have reccently bought a new laptop which has Windows 8 64Bit pre-installed. I had my music library backed up (consisting of ripped CDs etc and nothing purchased from iTunes) and thought it would be a straight forward process of syncing this to my iPod. I am aware that this process would wipe the music off the iPod and replace it with the music on the laptop which I had no issues with.
Despite my best efforts I have not been able to get my iPod Classic 160Gb to sync with iTunes. When I plug the iPod in, it is recognised in iTunes and th iPod briefly displays a messge saying it is syncing. After about 10 seconds this message disappears.
iTunes (version 11.0.1.12) gives me the option to restore the iPod which I have done. It goes through what seems to be a very short restore session where I am not given the option to name the iPod etc before the iPod giving the brief "synching" message and then telling me that I need to eject the iPod before disconnecting.
The only way I have managed to get some music onto the iPod is by clickong on "Music" (under the iPod button) and then selecting "Autofill". Whilst this works in putting all of my music onto the iPod, if I delete a song from my library this change is not mirrored on the iPod. I also now have no option to sync my pictures with the iPod.
I have tried using compatability mode to start iTunes in Windows 7 mode but I still have the same problems.
Can anyone tell me where I am going wrong?
Many thanks

how did you fix it?

Ipod classic not shown in itunes

I have recently been having A LOT of problems with my 3 month old 80gb ipod classic. i used to get the (-48) error and then i started to get the (-69) error. i tried some suggestions and nothing seemed to be working and then earlier this week i got the (-50) error. i used the link that is supplied on this board to solve it, but it only made things worse! now when i plug my ipod in, nothing shows up in itunes although it shows that my ipod is plugged in in My Computer. Also, i have read that i should go to Disk Manager in the control panel, but my ipod is not shown there like i am told it should be. someone please help me, I'm going crazy!!

I'm very disappointed with this problem, which I had also. Suddenly, I couldn't sync my ipod u2 special edition with the provided firewire cable. The ipod just wasn't shown in itunes. Happily, my wife have a newer ipod with was shipped with an usb sync cable. So now I have to sync my ipod with the usb cable, just because Apple decided to leave old ipod owners without sync capabilities. Ah, of course, if you don't want to buy a new cable....very disappointing.
This strategies reminds me of the times were Steve Jobs wasn't in the company and I had to go for a Windows machine because buying an old RAM memory was simply impossible. Don't do it again, please, don't leave old mac users at the side of the road.

IPod classic not recognised in iTunes

When I try and connect my iPod classic with latest iTunes it comes up with an error message "Mac OS X can't repair the disk JO IPOD" it's also not registering in my iTunes. Do I need to reformat my iPod? If so, how do I do this when it's not showing up in iTunes? Any help would be great, thank you!

Try putting the iPod into Disk Mode
Putting iPod into Disk Mode - Apple Support
If it goes into Disk Mode, run iTunes on the Mac and connect the iPod. iTunes may prompt you to do a Restore, which erases (reformats) the iPod, reinstalls its software, and sets it to default settings. If there is no prompt, but the iPod appears in iTunes, you can initiate a Restore from the iPod's Summary settings screen in iTunes.

Genius Bar Response to 80gb iPod Classic not syncing to iTunes 9.0

Ok so basically I have been having the same problems as every other 80gb iPod classic owner that has been on this discussion board. Ever since I downloaded the new iTunes update, my ipod has been unable to sync to my computer. Now I've tried all the suggested troubleshooting steps (uninstall, restore, reset, different computer, etc) and NOTHING works. Basically when I connect my ipod I get the clicking noise it makes when it connects, however that is quickly followed by the annoying disconnect sound. My ipod does in fact show up in My Computer, but as far as iTunes is concerned, all I get is a window to pop up in the upper left hand of the screen saying "Verifying files". After that toggles through for about 5 min, I get the error message in the bottom right corner saying something along the lines of E: Ipod control could not be saved, etc.
I finally got so frustrated that I made a genius bar appt. To my dismay, I got the exact response that I was expecting. The, otherwise friendly assistant, had no clue what the problem was with my Ipod. I described all my issues and he even tried restoring the ipod, tried a different computer, etc and after about 30 minutes all he could say was that he didn't know what the problem was. His worthless excuse was simply that it looked like I had some corrosion on the bottom of my ipod and so that might have fried a circuit or something. However my ipod was working completely fine before the new itunes update. In fact when I disconnect from my computer, my ipod seems to be working properly (i.e. it responds to my touch, it cycles through the menus, etc), but unfortunatly all my music is gone.
As I'm sure is the case with most Classic owners, I have had mine for about 2 years and so I was of course out of warranty. My only options at this point are to pay ~ $140 to replace the same 80gb ipod or just buck up and pay $300 for the new iPod Touch. Considering I'm still convinced this is Apple's shady business tactic of phasing out the older gen ipods, I think my best bet is to go with the Touch.
God I hate when they get shady like this.
Good luck to anyone else.

1. Your drive will retain the "dirty" status until it has been successfully scanned by a disk check utility.
2. While there are a number of threads concerning this issue, which I've not personally experienced, I suspect that in comparison to the number of users this represents a tiny fraction of the overall user base. This is not to diminish your right to be frustated, but to point out that, while the problem is readily apparent to you, it may not be sufficently widespread to have come to the attention of Apple's iTunes team or present with enough regularity for them to determine the cause and hence begin the process of creating a fix.
Between our family, for example, we have 3 iPod classics, (1 two years old, 2 brand new), a Nano & a 30Gb ipod Video all of which sync fine. Assuming you get no joy with the steps I outlined earlier it might still be worth checking the status of your iPod's hard drive to eliminate that as a possible cause of problems.
Press *SELECT & MENU* for 6 seconds to reset the iPod then press *SELECT & REWIND* to enter the diagnostics screen. Select *Manual Tests > IO > HardDrive > HDD > HDDSMARTData*.
For comparison here are my results:
Retracts: 861
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2097
Starts/Stops: 856
Temp: Current 29C
Temp: Min 10C
Temp: Max 50C
When finished press SELECT & MENU for 6 seconds to reset the iPod again. If you have any pending secorts that might indicate that there is a fundemental problem with your iPod's hard drive that, while not preventing you using the menus, is hampering iTunes when it tries to update the iPod.
tt2

IPod Classic not recognised by iTunes after 8.1 update

I upgraded my iTunes to 8.1 yesterday (on my iMac, OSX 10.4.11). Everything was performing fine until I tried to sync my iPod Classic (160GB).
I agreed to an update for the iPod (1.1.2) but after that was completed, iTunes told me I'd have to restore the iPod to factory settings.
So I did that, then tried to load all my music back onto the iPod. But while iTunes itself recognises my iPod, showing its correct name and displaying greayed-out track names, suggesting the music has been loaded correctly, the iPod itself tells me it has no music. I can see in iTunes that 100GB of the iPod's memory has been used up, but it is classifed as "Other" rather than as "Music".
And confusingly, on the desktop, the iPod is not mounting with the correct name or even icon. It is mounting now like a white .dmg disk, and calls itself simply "iPod"
Anyone else been experiencing these kinds of problems? Is it a problem with iTunes 8.1? iPod 1.1.2? Or both?

Just bought my Ipod 120gb. early february and it was working well with my powerbook g4, 1ghz. running 10.4.11 and Itunes 8.02. Then upgraded to Itunes 8.1 which did not recognize the ipod and had to download the latest Ipod software - 2.0.1, then middle of my synching all my music back to the ipod itunes froze and i had to force quit. Then tried synch again, seemed ok. but my ipod said i have no music on it - although i had 10 GB data on the ipod according itunes summary page. I tried to restore back to original factory settings, synched again, same results - no songs on the ipod except unrecognizable data. I restored about half a dozen times, loading small batches of music only but same old same old. Did the usual permission repairs, ran cocktail, applejack, hoping for some miracle. Then i threw in the towel and cloned back my previous system from my external backup with Superduper- just cloned before upgrading to itunes 8.1 - which had itunes 8.0.2 on it and of course had to download the ipod software 2.0.1 and crossed fingers and synched again and this time it worked as supposed to. All my music and videos are fully functional on the ipod. Just wanted to share what worked for me...

Ipod nano not connecting to itunes but computer reads it

i just got a new ipod nano and i downloaded itunes 7.0.2. the computer recognizes it because of ding it makes and the ipod itself acts like one should. it also shows up in "my computer", but it does not appear in itunes. i have followed numerous troubleshooting tips with no affect.
please help!

It's woorking!
Ok, after some 40 hours trying to figure out what was wrong in my case, I think I might have found the problem. The newest ipod software (I think) requires USB 2.0. I have a Dell Dimension 2400 Desktop running Windows XP Pro SP2. There are several USB ports: 2 in the front and 4 in the back. One of the first things I did was go to the device manager and check whether I had USB 2.0. Indeed, there was a USB 2.0 Enhanced Host Controller. All the problems I encountered were the same whether I used the two ports on the front or the two lower ports on the back. I went to the store for the second time ready to turn in my ipod nano and try to get my money back, but they told me that my computer didn't have a USB 2.0 port and that was the reason I was having trouble. They made me buy a USB 2.0 PCI card and sent me home. Before I proceeded to install the card, I carefully revised my ports. That's when I realized I had a printer connected to another USB port, ánd because of that I didn't notice I had two extra USB ports that carried that funny symbol you will find on the USB ipod connector. I hadn't tried the ipod on the port the printer was connected to, neither on the one next to it. I hooked my ipod to the ipod-virgin port and it worked! Finally! itunes recognized my ipod and I was able to upload songs and all. I didn't realize that even if you have one or two 2.0 USB ports, the others aren't necessarily 2.0 (on the device manager there were other host controllers that were not "Enhanced"). I guess this is what happened. I can't come up with any other explanation.
Windows XP Pro

My ipod does not sync with itunes but still have the charging icon.

My ipod 4th Gen does not sync with itunes. However, the charging icon is there. I even check in My Computer and there is no iPod icon there. So, my iPod charges when i connect it with the usb prot but does not sync. Help me!!

Start:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
or
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

IPod Classic not recognized by iTunes, but iPod Touch is recognized

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