IPod Classic not recognized on desktop or in iTunes - help!

My iPod is not recognized by my Mac or iTunes... I have done the suggested "reset" and still no luck. I have also turned off Norton ... this hasn't made a difference either... Does anyone have other thoughts/ideas I should try?

Hi there,
You may want to take a look at some of the trouble shooting steps in the article below.
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Hope that helps,
Griff W.

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IPod classic not recognized in iTunes and in Finder, doesn't charge

iPod classic not recognized in iTunes and in Finder, doesn't charge and even doesn't charge outside of Macbook. I've tried rebooting Mac, rebooting iPod, I installed once again iTunes but nothing works Everything was fine until the latest iOS and iTunes update. Please help me :-)
OS X Mavericks 10.9.5; iTunes 11.4

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

IPod classic not recognized by mac or itunes.... but otherwise works fine.

I'm wondering if there is any way I can save my music. I had to reformat my macbook due to corruption of whole disk encryption. My only copy of my music library was on the iPod itself. I was able to restore about 2/3 of my collection from the iPod to the mac. However, at one point the computer became nonresponsive while the iPod was mounted. Had to force a reboot. The iPod was not recognized after that. I connect it to my mac, it says "connected", but iTunes doesnt recognize this, and it doesnt appear on the desktop.
It works fine. All the music and movies, etc., are there, as well as other data I stored on it (which I also want to get back) (judging from free space indicator), but I can't mount it.
I've done everything traditionally recommended.
-Five Rs, numerous times
-Tried with different macs, 10.5.8, 10.6.1, different cables
-Started iPod in disk mode
-Ran all the diagnostics, they're all fine
-Played with iTunes helper
-Reinstalled iTunes
-Tried on completely different macintosh, same problem
For some reason this thing really doesnt want to mount, but when I use the iPod it's clear all the data is right there on it.
Will I have to bust open the iPod and take out the hard drive, and mount it in another enclosure to get my data back? That's the only thing I can think of at this point. Any other ideas?
Thanks-

diagnostic shows....
**** Device Connectivity Tests ****
iPodService 11.3.1.2 (x64) is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: Y(I removed info)
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
it looks like everything is fine, except it can't find the ipod... why?
when I plug in a thumb drive, it recognizes that, why not the ipod?

5th gen iPod Classic not recognized

Hi, I have a 5th gen iPod classic 30GB that my friend gave to me a few months ago. It was recognized on my computer and itunes at the start and I was able to sync and perform all the needed tasks. I recently had to reformat my computer and now the ipod isn't recognized by USB, or in itunes. The Device manager for Windows XP SP3 says "Unknown Device" and that the drivers for the device are missing. I've tried installing older itunes verions, searching for drivers myself, used 3 different Apple USB cables, restarting the ipod with the center + menu buttons, and checked the format (windows). I also have a 2nd gen ipod nano which is recognized with no trouble. All the tests on the classic, with the exception of firewire, passed and the hard drive works fine. The classic also isn't recognized on 2 other Windows 7 computers. If I try to put the ipod in disk mode, it just says "ok to disconnect" without giving me any other options. Also, the ipod charges on both wall USB and the computers USB. I have also tried all 6 USB ports. I've searched the web for days and have tried everything I could find to fix this, to no avail though. If anyone knows anything and can help, please post whatever you think will work. Thank you!

When you plug in the iPod does it even appear in Device Manager? See this article for more details.
http://support.apple.com/kb/TS1496
Otherwise, I have a feeling that the USB ports on the Netbook don't output enough power to allow the iPod to fully communiate properly with the Windows Vista O/S.
B-rock

Ipod classic not show up in windows or itunes

why my ipod classic not show in itunes or windows

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
BTW, this is the iPod touch forum I requested your posted be moved to the iPod Classic forum

IPod Classic not syncing all my songs from iTunes

Background: I've had my 160GB iPod classic for 5+ years and been using iTunes for close to ten years. I'm using Windows 7 on my PC and up until recently I've been updating both iTunes and iPod whenever updates are available. After the horrible experience of upgrading to iTunes 11 and trying for over a month to get used to working with all the annoying bugs and compromises in functionality that Apple stupidly introduced into what was once a really good piece of software, I decided a week ago to downgrade to version 10.7. I went thru all the necessary steps to make this downgrade work, eliminating the various error messages, etc, and it appears now that my earlier version of iTunes is fully functional.
But when I connected my iPod to sync new songs, I kept getting a message to scan and fix the disc on my iPod. I wasn't sure if I should do that so I ignored the prompt a few times. Then last night I decided to restore my iPod and start from scratch. The disc error message has gone away, but now it is not syncing all the songs it is supposed to.
Af far as I know there are no broken links and all the songs in my music library are located within iTunes, so that is not the issue. There may be some songs with the same title and artist but that appear on different albums, so those should not cause a problem. At this point I have too many songs to fit on my iPod so I have selected to sync only checked songs, and I have unchecked over 1000 songs in iTunes, so that when I connect the iPod, it doesn't tell me that there is not enough free space to sync the iPod, it just syncs the checked songs.
Before restoring my iPod, I had 14161 songs in iTunes, with 1105 of those songs unchecked so as not to sync them in the iPod. I did the math and that left 13056 songs that are checked, and that was how many songs showed up in the iPod after syncing it, with about 1GB of free space left on the iPod.
Now, after restoring my iPod, I get only 13009 songs showing up in the iPod, meaning 47 songs are missing (with exactly 1.4GB free space).
How can I troubleshoot this to find out what songs are missing and why, and then fix it? Is there an easy way to approach this daunting task? I am really fussy about my music library and am not the kind of casual user who just loads a bunch of stuff on my iPod and doesn't care if there are duplicates, broken links, missing songs. I manage my own library very assiduously each time I import new music and make sure it is tagged and filed correctly according to my own system. I want to fix this issue.
Could it be a problem with me using a newer version of the iPod updates with an older version of iTunes? And is there a way I can correct that, possibly downgrade the iPod software version I have now? Would it be worth the trouble to try restoring the iPod again, and if so, what precautions do I take to prevent the same thing happening again, where not all my songs get synced to the iPod.
Thanks to anyone who can offer some helpful advice...

Check through this.
http://support.apple.com/kb/TS1420

My ipod is not recognized by my computer or itunes

my computer crashed and i had to re download itunes on a new hard drive, i have songs on my ipod and my ipod is not recognized by either my computer or itunes, and

ipod is not recognized simply because it's not installed on your new system,the fact that itunes exist doesn't mean that ipod is as well ,try to reinstall ipod soft on your system
(with the apple ipod disk) once done the new system may accept it and so itunes

My ipod is not recognized and im so desperate,. HELP!!!!!!!

I have had to change computers recently. I have successfully installed iTunes and have put a load of songs on there but when I connect my ipod is not recognized by either the computer or iTunes. I have restored and reinstalled my ipod more times than i can remember this week. i have even given Apple customer support a call but i swear they just read of the website because i had already done everything they told me to. Please if anyone knows how i can sort this please, please, please help. I'm getting so frustrated.
Dell Windows XP Pro

You need to post this in the ipod forum.

Tried everything i can find, ipod nano not recognized by win explorer or itunes.

ipod nano not showing in windows explorer or itunes. tried every fix i can find, still won't connect. It will connect to another computer, but don't want try a factory restore, it may not work and i lose all my music.

Hey pepperfromnl,
Welcome to Apple Support Communities! I'd take a look at this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
It'll guide you through troubleshooting steps to resolve the issue and get your computer to recognize the iPod nano again.
Best,
David

IPod classic not recognized by iTunes, or as Data disc.

I only see "do not disconnect." Trying reset only generates a file folder icon with the support url and then it returns to "do not disconnect." I am resigned to completely reformatting the iPod, but can't seem to do it. Any advice on getting an icon to appear in iTunes and/or on my desktop so I can reformat?

Hi dstrodsail,
Welcome to the Apple Support Communities!
If you iPod Classic is not recognized in iTunes on your Apple computer, please follow the steps in the attached article to help you resolve this situation. The article is iOS based, but the same steps still apply with the exception of step one.
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
Have a great day,
Joe

Ipod Classic not recognized by iTunes

I am trying to initilize my daughters iPod classic as it won't sync - it is not showing up in iTunes. Here are the trouble-shooting steps I have covered:
- the ipod will not stay connected to itunes for long enough to sync or restore. It breifly appears but then dissappears after about one second. Likewise the desktop.
- It shows up in disk mode on the desktop, but not in itunes.
- It is not the cable or the computer, this has been eliminated as an issue. We have several macs, ipods and ipads in the household to swap and try things out with.
- I have followed instructions on apple support for troubleshooting the ipod, but the ipod won't show up in tiunes in order to restore to factory settings/
- I have put the ipod into disk mode where it shows up on the desktop but not in itunes.
- updated itunes per suggestion restarted computers. Naturally tried disk mode and standard mode.
- After trying everything else, I initialized the ipod with disk utility 9HFS+ Journaled), but still does not show in itunes. It does show on the dektop. In fact, it is hanging iTunes.
Just about out of ideas. If there was someway of initilizing/updating/restoring the ipod without itunes. The computer recognizes the ipod no problem - just not itunes and there does not seem to be a way to restore it without it. Is there some hard reset on the itunes? Back to factory settings?
I have read many similar articles on this forum and others, but nothing has worked or is entirely appropriate. Yet it does seem to be a common problem.

Actually, since writing this I might be further along.
iTunes initially froze (hung) on connecting in standard mode, but just leaving it to sit thinking things over, it finally returned to life with the ipod. I am restoring the software as I type this and hopefully everything will be resolved.
I hope this helps others. The key seems to leave itunes to sort things out while it is hanging.

Ipod classic not recognized by windows xp

everytime i plug my ipod classic (80 gb) into the usb port, my computer makes thiss little tone (different from the one it makes when recognizing it) and the ipod just turns off. it does not show up on itunes and the battery does not begin to recharge: it acts as though it is not plugged in at all. however, when i unhook the ipod, the pc makes the same tone that it usually does when the ipod is unplugged. what is wrong/ how do i fix it (ps- i have recharged the ipod a little to no avail, and it was not completely depleted when i tried the first time)

The simply way is to find a Mac computer and do a Restore there, hopefully, after that it can recognized by your PC

Ipod classic not recognized in itunes because of ipodservice.exe

My ipod classic (80gb) is frequently not recognized in itunes 11 running on Windows 8 unless I close itunes, eject the ipod using windows, stop ipodservice.exe (64 bit) using task manager, and restart itunes. Anybody know of a more permanent fix?

That's not a good sign.
It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

Ipod classic not recognized in itunes 11

I have a 160GB ipod classic that cannot be recognized by Itunes 11, however my Iphone 4S is recognized. I purchased a bunch of songs but have not synced my Ipod for quit some time 9/5/13 was the last time. I want to sync my purchased song to my Ipod but under the devices, it's not recognized, the sync area is grayed out.
My Ipod is up to date with the software and I have checked all of my USB ports and cable and they all are working fine. I have even uninstalled and restalled Itunes several time and that does nothing. Any information would be greatly appreciated

That's not a good sign.
It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

IPod Classic not recognized by new 13 inch macbook...

I recently tried to update songs on my ipod, but when i connected it to my computer, itunes slowed drastically, and froze several times. i had to force quit itunes and manually eject from the desktop. a few days later, i had given up on updating, and was going to restore my ipod, but i found that my computer wouldn't recognize my ipod at all. i tried all the usb ports, reset the ipod and computer, reinstalled itunes, etc...
and nothing. not even connecting my ipod to a windows computer would allow me to reformat.
new itunes version 8.1.1 and ipod classic 120gb by the way.
anyone else with the same problem?

Did you try to put it into diskmode to be able to reformat or restore? http://support.apple.com/kb/HT1363

IPod Classic not recognized on desktop or in iTunes - help!

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