Ipod Classic says it needs fixing when connected. Won't connect in disk mode
I've just added all my music to a new memory stick and attempted to sync my ipod classic 160gb for the first time in about 5 years. However my laptop froze not long after it started and I had to restart the laptop.
Today I've tried syncing it again but every time I plug it in it says it needs fixing. I tell it to fix it but either it does nothing, or tells me it can't be fixed as another program is using it (even though all other windows are closed). I've tried restarting it by holding down the select and menu buttons but that didn't help at all. I then put it into disk mode as I read I could then select it in itunes and restart it. It just says 'ok to disconnect' and won't go to 'do not disconnect' or show up in itunes, and sometimes comes up that it needs to be fixed but can't as the disk can't be found.
The iPod itself still seems to be perfectly usable, and has all my old music on it.
I've looked at loads of things on google but none of it helps.
I've just added all my music to a new memory stick...
How is the "new memory stick" related to this problem? Does it have ALL of your music, including the music that is currently on the iPod?
Do you use a Windows PC or a Mac?
Is the latest version of iTunes installed, or do you use an older version?
Similar Messages
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Help! iPod classic works with stereo, in car, but won't connect with PC
I've been to the Genius bar, my iPod classic works fine on their Mac and their Mac/PC. It works fine in my stereo and in my car. However, when I try to hook up with my Dell, it no longer recognizes it. I've uninstalled and re-installed the latest version of iTunes. (Also unintalled Quicktime, Apple Software Updater and the Apple Mobile software. When I try to connect (even bought a new cord, in case that was the issue), it thinks about it for a long time and never connects. Do I need to have a minumum amount of space on my hard drive in order for this to work (it's pretty full right now). Or is there something I'm doing wrong?
Since the latest firmware update to my iPod Classic (which is actually the latest video iPod in the larger form factor - not the new video nanos) - both Windows XP and Windows Vista both are reporting that my iPod only supports USB 1.1 interface. So if my BIOS or Windows settings had been set to NOT support USB 1.0/1.1 devices, they probably would not have even shown up in Windows. The strange thing is - this very same iPOD worked no problem in both Vista and XP on the very same machine - until the latest firmware update to the iPOD itself. I am still using the very same cable that used to work - it all showed up as USB 2.0 - now, only USB 1.1. I mention this because if you updated your iPOD firmware recently, perhaps you are experiencing the same thing. Check your BIOS and Windows USB drivers to ensure they support USB 1.1 because maybe that is what your iPOD is now trying to connect as - even though the hardware itself is USB 2.0. Just a thought - now if I could only figure out what happened to my new iPod that used to work so well.
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I can't get my iPod Classic (3rd gen) to reset. Device won't connect to iPod server.
I have an iPod 3rd gen classic with the 160 GB HDD. All attempts at resetting the device elicit a dialog that states that iTunes can't read the contents of the iPod and that I should go to the summary tab in iPod preferences to click restore to factory settings. When I hit OK the iPod appears in the devices list in iTunes and the title box appears identifying the iPod by serial number, but notes the capacity of the device as 0 KB. My only option is to press the restore iPod button. As soon as the button is pressed I get a dialog which states that iTunes cannot access the iPod software server because I am not connected to the internet. This behavior has been consistent in 2 versions of iTunes (I just got 11.1.5.5) and 2 versions of iPod software (now 2.0.4 up from 2.0.2).
I got into the iPod diagnostics (center + previous, FYI) and tested the drive which appears to be fine. I'm going fairly nuts with this 'cause I gots to have my tunes and have been diligent about troubleshooting only to hit this wall. Any suggestions?
Thanks
DaveHi Dave,
Have you checked to verify your iPod is a Classic 3rd gen? Apple's website is kind of confusing when classifying the different generations of the Classic iPods. My thoughts on the differing classifications of iPod Classics are as such: http://en.m.wikipedia.org/wiki/List_of_iPod_models (scroll down to models) I have just finished replacing the battery in a friend's iPod Classic 3rd Generation and found that they only made a 10, 15, 20, 30, and 40 GB hard drive for those that look as such: 2003-2009 with 4 buttons across the top (back track, menu, play/pause, and forward track) and beneath that is the touch wheel (pictured below is an example of how iPod Classic 3rd Gens look). If that is the case, someone may have upgraded the wrong size hard drive. The previous person may have instead installed a compact flash card. If I researched correctly, when upgrading to a compact flash card the iPod can be very touchy with which manufacturer of the compact flash card will work properly. If you click on the link and scroll down to posts, some people have specified which compact flash cards work. Best wishes. Please let me know if you were able to resolve your issue. -joe p http://www.tarkan.info/20080506/blog/iflash-compact-flash-compatibility-help-nee ded -
IPod Classic will only sync with iTunes 11.0.2.26 in disk mode - can you help?
Hello, I am running Windows 8 64 bit with iTunes 11.0.2.26. This is a new PC and this is the first time I have tried to use it with my iPod. My iPod classic does not show up in Windows or in iTunes. The only way I have been able to sync anything is in disk mode. When syncing in disk mode the iPod appears in Windows and then disappears again when it ihas finished.
I have tried removing and reinstalling iTunes, but this has not sorted out the problem. The iPod device troubleshooter can not see the device. I have tried several different usb slots and two different sync cables. I can not see the iPod in device manager.
My iPod model is MB565 version 2.0.1 PC.
I would like to be able to sync my device as normal and to see if there are any updates available for my iPod classic, which as iTunes currently can't see the device, is not possible.
Can anyone help please?
Many thanks!Well I finally figured out the problem, not thanks to anyone from Apple for that matter. You would asume this problem has happened before and is still happening. The problem was I couldn't copy certain songs anymore from iTunes to my iPod Classic. When trying to copy certain songs I got an error.
If you have this problem it means your song file is corrupted. You can simply check this by trying to copy it from your hard drive to an external hard drive. Here you will also get an error message.
This means you need to replace all the corrupted files by a back up on your hard drive or download it again. I did this and now everything works fine.
Hope this will solve a lot of problems. -
I received an IPOD classic from a friend. When I try to download my Itunes library it says I do not have access privileges. Help, how can I fix this?
Here is an old post which might help you.
https://discussions.apple.com/message/9644723#9644723 -
my iPod classic has stop working and when ever i try to synch it there is a alert saying that do not disconnect it and there are some songs which when i try to play the iPod re-starts again so please tell me what is the issue and some sound is comming from the back pannel .
so please do something about it and give me the solution
thank you,
Saajan jainTo give you something, I need something too, like
How old is the Ipod? (if it is still under warranty, then send it to Apple service shop)
Are you running Windows iTunes or Mac iTunes?
What do you see on the iPod screen?
My guess is, your iPod classic is more than 2 years old and out of warranty, and the hardisk has gone kaput! and need to be replaced.
Have a nice day! -
My Ipod Classic appears in My Computer when I connected it to my new Windows 8 pc. When Itunes starts my Ipod is no longer appears in My Computer and is not shown under Devices in Itunes. It appears that Itunes disconnects my Ipod from the pc. My Ipod still sync's up fine with Itunes on my old Windows XP pc.
See earlier post by tt2
https://discussions.apple.com/message/7217190#7217190 -
Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Can't access iPod Classic 160GB. NEED a backup.
Hi, I've got a 6th gen. 160GB iPod Classic and I need a backup of the songs I've got in it.
Basically what is happening is the same thing that happened when I installed Mavericks and tried to use my WD hard disk: I wasn't able to mount it nor repair it so, Disk Utility, told me to back up everything, erase and then restore the whole thing. (in this process I lost part of my music library, that's why I'm here)
The problem lies in the fact that once, with my WD hard disk, I just clicked "ok" on the message that told me to follow those steps and the hard disk appeared on the desktop, thus allowing me to back up almost all I needed to but not with the iPod. I click ok and nothing happens.
I tried rebooting it, I tried to put it in Disk Mode and I tried to connect it to other computers; always the same outcome.
I am not searching for a permanent solution since in a week or less I'll have a new one (this one's headphone jack is ****** up and Apple will replace the whole device); all I want is to be able to access it as an external disk and recover what I have inside.
Thanks a lot.
P.S. I was using DeTune and everything was working fine, I disconnected the iPod to use it while running, got back, connected it again and now it doesn't work.Everything that was on your classic should also have been in your library, and that backed up to another drive. If you manually managed the device, and it was the only location holding your media, and it has become corrupted, there really isn't much hope. See Corrupt iPod classic. There may be a slim chance to recover media stored on it via disc mode if is isn't stored elsewhere, but if it won't mount, or has been reformatted, then the moment has probably passed.
tt2 -
TS1410 my movies disappeared and will not reload on my ipod classic, how do I fix it?
my movies disappeared and will not reload on my ipod classic, how do I fix it?
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
My Airport wireless is working for my two MacBook Pros and my daughter's iPod, but our iPad, Iphone and other iPod all say they need to set up an Airport Base Station but do not have the proper software. I'm not sure what to do to remedy this situation.
This might sound like a silly question, but are you sure the iOS devices (iPhone, iPad, iPod touch etc.) are still trying to connect to the same network from your own Airport router, as the MacBook Pros are? If you tap Settings on them, is the network name next to where it says Wi-Fi, the right one?
I've got a weird feeling that either in the past couple of days, a neighbour got an Airport device and hasn't set it up yet (causing your iOS devices to try to help), or that perhaps there's an issue with your Airport router and they're noticing it and trying to help out, while for whatever reason, Airport Utility isn't opening itself on the MacBook Pros like it normally should if there's a problem.
If you open Airport Utility on one of the MacBook Pros, does it report any problems with your Airport device, and can you view/edit the settings on it? -
I have the wrong email address on my icloud and my ipod touch says I need to verify it but I can't because I misspelled it, what should I do to change it?
Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID) -
TS1372 I have an error code of 1434 on my iPod classic, how can i fix this please ?
I have an error code of 1434 on my ipod classic, how can i fix this please ?
See if this helps you: <br />
http://domino.symetrikdesign.com/2011/03/25/getting-the-delicious-bookmarks-add-on-to-work-with-firefox-4-0/comment-page-1/#comment-5807
BTW, you would need to use '''5.0.*''' as the maxVersion for Firefox 5.0. -
I have just updated to itunes 11 and when I plugged in my ipod classic it locked up. When I tried again it said my ipod was corrupt and advised I reset it. I reluctantly did this as I lost all my music and now itunes just locks up when I plug in my ipod.
Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.
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My ipod classic 120gb doesn't restore when i try??? error 1429 pops up? how can i get it work again?
my ipod classic 120gb doesn't restore when itry? error 1429 pops up. what can i do to get my ipod working again??
Found an article that describe the issue you are facing:
http://support.apple.com/kb/ts1372
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