Ipod classic screen stuck on 'do not disconnect' not responding to anything?

As the title suggests, I connected the ipod to load some music on it and the screen displayed the ' do not disconnect' sign.....but iTunes didn't bring it up and the ipod doesn't respond to anything. The laptop recognised an error with the ipod and suggested resetting to factory settings....but this failed....I updated iTunes to try again...but it will not recognise the ipod at all and the ipod is stuck on ' do not disconnect' not reacting to plug/power/laptop etc.....any help is much appreciated as there is literally nothing I can do with it.

Have you tried resetting your device?
How to reset iPod
B-rock

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