Ipod classic shows on mac desktop, but not in itunes

I have an ipod classic that connects fine to my dell computer (with Windows 7) but when I try to connect it to my MacBook Air it shows up on my desktop but won't connect to itunes. I've made sure I have the most current version of itunes, and have tried multiple ways of plugging it in and have restarted my computer, but I still can't get it to show up. Please help!

Hello!
You need to put your iPod into Forced Disk Mode and restore it using iTunes.
Try resetting your iPod by following these steps:
1. toggle to hold switch on and then off again
2. press the Menu and Center/Select buttons together until the screen goes black (should take no longer then 30 seconds)
3. as soon as you see the Apple logo let up on the buttons and press down the Center/Select and Play/Pause buttons until a checkmark appears on the screen.
4. connect your iPod to your computer and restore thru iTunes

Similar Messages

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    <Link Edited By Host>

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    My new ipod shuffle is shwoing up on my mac desktop (and the charging light is flashing) but is not being recognised by itunes. What should I do?

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    Hello!
    You need to put your iPod into Forced Disk Mode and restore it using iTunes.
    Try resetting your iPod by following these steps:
    1. toggle to hold switch on and then off again
    2. press the Menu and Center/Select buttons together until the screen goes black (should take no longer then 30 seconds)
    3. as soon as you see the Apple logo let up on the buttons and press down the Center/Select and Play/Pause buttons until a checkmark appears on the screen.
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  • IPod shows up on desktop but not in itunes????

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    Try this.
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    I have a 20gig standard iPod that I purchased a year ago, and a few days ago all of the songs on it just dissappeared and it is no longer recognized in iTunes. But it does show up on the desktop and I can few files I have saved on it. Is there a way to fix this?

    Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem.
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    Also try this (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
    Also See:
    Your Windows PC doesn't recognize iPod
    iPod does not appear in iTunes or on the desktop
    iPod appears in Windows Explorer but does not appear in iTunes</A

  • TS1363 my ipod is showing in my computer but not in itunes. and I cant sync

    When I plug mu ipod into the computer it is not showing in my itunes. but is shwoing in my computer. I cant sync my ipod

    Roberts1065 see the following:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    AnnaMusic, your link is for older iPod, not iOS iPods. Your article says:
    This document is for Windows users and most older iPod models. See the following articles if you have this issue on:
    A Mac
    An iOS device (iPhone, iPad, or iPod touch)
    The An iOS devive link is the first one in my reply

  • Ipod touch shows on my pc but not on itunes

    ipod touch and iphone 4S not showing up on itunes but appears on "my computer"  ive tried reseting the itouch but its still not recognized by itunes, my older ipod (wheel click) does appear and im able to download on that but i cant download or see itouch or iphone when connected.

    iOS: Device not recognized in iTunes for Mac OS X
    or
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    - Try on another computer to help determine if computer or iPod problem

  • Ipod classic recognised as external disc, but not by itunes

    I've had a 120gb Classic for a while and more recently got an iphone. I had no problems with either, until recently. When I attach my classic, itunes does not recognise that it is there, yet it still appears as an external drive on my desktop. I am not aware of any changes I have made or that might have led to this issue.
    All help much appreciated!

    Further update:
    I've tried resetting the ipod. I've tested it with two cables and two usb ports that all work fine with my iphone and other usb devices. I've reinstalled itunes. I'm reluctant to fully restore the ipod just yet and wonder if anyone has any other suggestions?
    Many Thanks

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