IPod Classic Won't Play Songs, but Resetting Worked??

I have a brand new iPod Classic that I just bought on Saturday 10/26/2013.
I got it all set up on Sunday 10/27, and started listening to it at the office yesterday, Monday 10/28.
I started using it at the office again today, 10/29, and after a few songs, I noticed that the progress indicator was pegged at the end of the song, with 0:00 remaining, but the song continued to play. I was curious about that, so pressed << to go back to the start of the song. The song reset to the begining, but would NOT play. I tried power cycling, and tried playing other songs, all with the same result - the song would show up in the screen, but would not play.
I saw the instructions on the Apple support page suggesting resetting the device, and sure enough, the iPod now plays again.
Here are my questions: This seems to have been a known problem for at least a few years, judging from the time/date stamps on the earlier discussions I've seen on this forum.
How is it that this problem has never been fixed?
How is it that you release a product and have instructions for the user to just try resetting the devce when it fails to work? If I released a product like that, I would probably be fired.
Are there any plans to provide a software update that resolves this issue?

I had the exact same problem happen with my iPod Classic. It was playing along just fine - and then went silent. When I checked, it was skipping from one song to the next. Now I can't get it to play anything.
Not sure what AAC version is, but if it was working fine for the last two years, I don't believe that changing the format would make a difference. It must be something else.

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<Link Edited By Host>

IPod Classic Won't Play Songs, but Resetting Worked??

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