IPod click wheel suddenly stopped responding. Cant click anything.

My iPod recently developed a clicking problem. It first started out days ago that I had to click stuff twice, or hard, for it to respond, but last night, it just stopped responding completely. The scroll still works, I can scroll up and down, but i can't click anything, not the menu button, or the play, or the middle button. Does any one have an idea of what could have caused this??? Is it a hardware or software thing?! Help!

My boss just brought me his iPod and he is having a similar problem, however I cannot fix it so easily.
He has an iPod classic, 160 GB. The scroll wheel works most of the time. Sometimes it's need some love to cooperate, but nothing that is supposed to click works. It makes the clicking noise, but does not do anything. I have tried over and over to reset it in hopes of fixing it, but the center button seems to have stopped working as well.
I've looked all over the site to try and find someone to call to see if we can send it in to get fixed. My boss has not had this iPod very long. I can't seem to find anything helpful.
Any suggestions?

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